GENIUS
Very user friendly and makes a dreaded process ten times easier!
Don’t rely for keeping your documents here
Tried to open my tax return from last year. Not accessible and have no access
I like it but…
As an end user there is ZERO support available for issues. No chat, email or phone number. The website for the app has nothing on it to help. The signature panel is not responding when i write my signature which means i cant sign my documents to actually have my return submitted. This is a MAJOR problem.
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Clients cannot sign
clients cannot sign the return When the option to sign comes up the client tries to give the option to sign but they cannot sign it
Does not let you delete your sensitive documents or data
I had hired an accountant for my taxes who uses this app. I decided to not use them after all and went to delete my documents that I had uploaded and realized there’s no way to remove them. This really pisses me off because it’s sensitive data being stored that I now have no control over. I’m reporting this app.
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I can't delete info
I can't remove my info such as w2 or license.
Do not upload any sensitive info!
I wouldn’t recommend this app to anyone.
After using a tax preparer, I was told to download this app and I wish I hadn’t! You can’t delete any personal information or sensitive documents that’s uploaded to this TaxesToGo app. This app has no help support, email or phone contact to assist with any issues that I have. God forbid this site gets hacked like all of the other tax sites...the app developers need to change these settings ASAP!
After using a tax preparer, I was told to download this app and I wish I hadn’t! You can’t delete any personal information or sensitive documents that’s uploaded to this TaxesToGo app. This app has no help support, email or phone contact to assist with any issues that I have. God forbid this site gets hacked like all of the other tax sites...the app developers need to change these settings ASAP!
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Terrible NO CUSTOMER SUPPORT
There is absolutely no customer service support I want to delete my account and I can not do so. I do recommend this app at all. NO!!!!!!! customer service support at all.
HORRIBLE App Do NOT Download
This app is horrible! I downloaded the app at the direction of my tax preparer. And once my tax process was completed and tried to delete my account I realized I was unable to do so. There is no where in the app where you can delete any files you upload neither can you delete your account. If I knew this I would’ve never downloaded the app. Therefore all my private information is going to be wandering on that app in some cloud space somewhere forever. The app developers are incompetent. Users should have the ability to delete their account at their choice. This app is total trash and hope they go out of business.
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Help
How do I deactivate my account and delete information from app?
Update: I’m still not able to deactivate account and I’m not able to connect with developers
Update: I’m still not able to deactivate account and I’m not able to connect with developers
