Leave a Review Kentucky Lottery Official App
Transaction logs usually not working
I can’t retrieve my purchase tickets information from the transaction logs, regardless of removing and reinstalling the app. They fixed it for a couple weeks on the backend somehow. It’s back to not working again at all. It won’t retrieve my purchase information my ticket numbers, my game information. Can’t look up my tickets to see if I won. The way this feature is programmed is a nuisance. Arguably it’s one of the most important features of the purpose of the application, to check to see if you won anything. But I can’t even see what numbers I bought. I get it. It’s a data look up. There’s a lot of data. It’s probably timing out. But the stupid thing doesn’t work at all….Show lessitsasony
This app has saved me money
You ask how can a official lottery app save anyone money, well let me explain.
I’ve been a user of this app for years and it’s been very helpful to verify scratch off tickets and printed Powerball and Mega millions tickets as well. Also I can scan my non-winning tickets (and winning after claimed) for a second chance drawing that I have actually have won once. I can verify my win/loss tickets and enter the second chance drawing anywhere that I have a cellphone or WiFi connection. What I can’t do anywhere within the state of Kentucky is play games or purchase Powerball or mega million drawings unless I’m at home on my WiFi. I’ve tried all the videos showing how to fix this and it doesn’t work. I’ve deleted and reinstalled the app so many times that my iPhone goes right to the lottery app in the App Store. My operating system is always up-to-date. I have opted in to allow the app to verify my location while the app is in use.
So the money saving part of this is that I’m retired and have been working another job that requires me to do very little during my time on the clock. I can only watch so much tv on my iPad and would enjoy to play few games on the app like I sometimes do at home, but can’t because of IOS and the lottery app don’t play well with each other. Just imagine how many games I could have played while pecking out this review on here. Humm I wonder if the sports betting apps would work with my iPhone?Show lessOutnitemike
Too much of a headache- always a problem
When I would play it would kick me off in the middle of a game at least once. Now when I go to play it says I have a unfinished game. When I play the unfinished game it says technical error and takes me back to the beginning of the unfinished game. So I’m stuck in this unfinished game and can’t do anything. I’ve contacted support. I have the newest update on my phone, Ive deleted the app, reinstalled, cleared caches, restarted my phone, etc….. and even received an email from support saying that the problem was resolved. But clearly it isn’t. I just want my money refunded and my account closed. But they won’t refund money you’ve deposited….. you can only cash out on winnings… well If you can’t play, you can’t win.Show lessRebeccaJSch..77
We deserve better
This app is inaccurate and just terrible at tracking player results. I will just copy another review because its not worth the time to criticize it properly.
This app does not meet modern standards for a gaming app. It does not correctly show current winning numbers nor does it accurately show recent transaction plays. That makes it a big risk for any consumer user. Compared to the website application it is deficient. There must be a major flaw in the api architecture that prevents correct results from appearing. If it wasn’t for the email option to send out played numbers this app would be rated even lower. With all the money coming in, you should invest in a rewrite. This app is helplessly broken.Show lessKylures
App uses YOUR gps and still cannot verify you
Tried to check tickets and says i am ineligible to verify tickets and not sure if i am in the state. I checked settings and verified that was always on. Checked setting with birthdate. And was correct for my age. Still failed. Logged out of stupid written app and logged back in with FACE ID. Still failed. Just deleted app. No one knows how to program an app anymore. If it cannot verify info on own app when signed up for it. It a useless app that needs removed from app store as it obviously needs a major update all the time. I check my tickets with a 3rd party app or on web site by date or even go in the store to check tickets. This app is totally useless and tracks you and even asks for last 4 digits of SSN. No other app but banking does that and this is of course NOT a bank app.Show lessDannyfred77
Disappointed
The app has multiple flaws! 1) it’s cheated me out of $20k and only paying me $20 I even contacted an attorney, it would cost more than the $20k to prove it. I should have taken a screenshot is with Ky lottery corp told me. 2) can’t play unless I’m on my WiFi, I don’t use a vpn and I have geolocation on. 3) it’s outside of the game rules for example I just tried to get a quick pick Keno and the it had number 89 out of the 10 numbers selected . I did take a screenshot, i wasn’t able to purchase it either, imagine that. Also, it said the price was $Nan whatever that means.Show lessBruski87
Terrible App
This is the absolute worst app I’ve ever used. Even though I have Face ID enabled, I have to log in very frequently. It’s slow. Some features barely seem to work at all such as the list or filter in recent transactions. Date range changes are very difficult to use if it works at all. Determining if I win or not seems very unreliable. Some games lock up forcing me to delete the session and relaunch/log in. I cannot use the app with my Kentucky-located home WiFi. It works fine at my neighbor’s house or at other local WiFi locations. It just makes me wonder if it’s a reliable way to play the Lottery. If I get a winnings deposit via email seems to be the most reliable way to know if I won. It just needs to be WAY more user friendly and informative. Buying a ticket is fairly easy but determining if you’ve win or the history is rarely understood. Calling their help desk isn’t very helpful.Show lessFreedom To Speak!
Easy lotto acres, headache setup
First, The bad:
- I could never link my PayPal to this app, ended up using my bank account directly.
- Most quick play games are the same thing with a different skin - “Match 3 and win”
- Laggy at times when loading
I honestly don’t see why there are so many 1-star reviews. There’s a reason why the lotto is called a “Poor People Tax” and I don’t think people understand how that works. Play in KY and you won’t have a problem. Don’t expect to win all the time and you won’t be upset. This app isn’t designed with UX as the main point. The main goal of this app is to take your money if you’re willing to give it to them.
Biggest win I got so far was $320 so it is possible to win more than a couple dollars. Other than loading times, I’ve experienced no issues with either performance, withdrawals, or fairness.
Get off your Trac Phone and get a real device before you complain about performance and stop expecting to get rich by flushing your money down the drain.Show lessNameHere_-_
Worthless
I have recreated and reset my password everytime I tried to login. Wont let you check ticket without logging in. After having to make account for a third time its just a waste of time and concerning for security app may provide do to it having such a glitch. Does this mean my account is hacked and my card information is compromised? Does this mean app is so unstable could be easily hacked? Dont know but done trying to use. Plus I'm out of email addresses to use cause it says every one of them account exists but wont send email to reset password and wont accept the correct password I know is right.Show lessVisualm998
Scam!!
This app is a scam. I watched all the games of keno I played in real time and won $30 that was never paid out to me. The game will show your keno card and let you know if it is for the current draw or upcoming draw. I watched the game in real time, it showed my card and was high lighting my numbers that matched as they were called out and I got the bulls eye. I was excited to get my funds and when I didn’t I reach out to support. I was then was told my card didn’t play for that draw, and that it played for a draw that happened 12 minutes later. Which made no sense because I literally watched my card being highlighted in real time during the draw. I provided screenshots of everything and was responded to with them just being sorry for the inconvenience and to make sure I keep the app and my phone up to date to avoid this in the future. My phone and app was both up to date at the time this happened. Absolutely ridiculous and will not use this app at all moving forward.Show lessRachieeRach89
