Leave a Review Kentucky Lottery Official App
Thought I’d try…
I ignored the review with the complaints and downloaded anyway. Got the app downloaded and setup. Created my account. Wanted to try a game and went through with picking my numbers and everything. When I tried to add funds it said I was not in KY or my account was ineligible. I setup location services in the app and have it permissions for my exact location which I wouldn’t normally do but figured I’d try it. No matter what I do it says my account is either ineligible or I am not in the correct location. Doesn’t matter whether I’m using Wi-Fi or cell phone tower. Pretty disappointed.Show lessfahqtwo
Nothing but issues…⚠️
I’m not sure how the app acts on anyone else’s device but I can tell you that on mine it’s slow and kicks me off sometimes right in the middle of a game and will stop responding making me have to close the app and re-open it. I have the latest version of iOS on an iPhone 14 and the app is updated. even though I have my location always enabled, use no VPN, and rarely ever leave the state it says I am not within the location limits to bet and play any of the games unless I’m at home which is really aggravating and disappointing. I have never been able to open the app and have a successful session without any issues. I also think it would be nice if you could add money to your account through PayPal or Apple Cash. Also If you were able to scan scratch off tickets from retailers and apply the winning amount to your account through the app like you can do at the machines in the stores. When I’m able to log on and play games without being kicked off or any other issues I will update my review from 3 stars to 5..Show lesslibralove1981
LOCATION NIGHTMARE
I enjoy playing. However, the app can’t make up its mind if I am in the state of Ky or not. One second I am. Next second it says I’m not allowed to play due to my location. But it never seems to mind where I’m located when I add funds to my account. It always takes my money but have the time it says I can’t play because of my location. And no matter what I am always at my houseShow lesspdoubleL
Does not pay but takes your money
This app will not give me my winnings.
I called customer service and was told I didn’t have any transactions which I do and I have the emails to prove it. Also when purchasing a mega millions ticket it said an error occurred so I purchased again only to find out I bought the same ticket twice.
If this app isn’t going to work correctly then don’t offer it!Show lessW M ky
4/5
Need to implement a section where you can easily view your current and past tickets and compare to current lottery numbers.
4 stars because it’s a good app. But at times it is clunky and cumbersome. Not completely user friendly.dmaravel
Odds are terrible
I maxed out my weekly limit last week of $850.
I barely won anything back , when I say barely I mean nothing. I stayed up Sunday night waiting til midnight for the weeks to change. From midnight Sunday/ Monday morning. I’ve Lost $850 and now cannot deposit because I’ve already lost $850. I cashed out $55 on this time period. So basically lost over 1500 in less than a week. Nobody in their right mind should play this. The odds are terrible and your never going to come out on top. This app has ruined my life and relationship.Show lessHdawg20
SCAM
This is a complete scam. They will gladly let you put money into your account no problem but will refuse to let you play. One of the errors I received stated “you may be using cellular service, which is prohibited.” Then why do you have a MOBILE APP!? I tried playing through the website on my PC and again was told I couldn’t buy tickets because it could not verify my location. I signed up for geolocation and always had location services turned on but still couldn’t play. I finally got frustrated and contacted their CS chat. I was told I can’t play because my IP is being routed out of Indiana. Why are you tracking my IP? What’s the point of using location services if you don’t actually USE location services!? It shouldn’t matter where my IP is routed from if my geolocation clearly says I’m in the state! I demanded my money back since they won’t let me play. I was told they would forward my request (yeah right) and it would take about 5 days and then I’d have to talk to customer service 🙄. I’m contacting my bank and having them flag it as a fraudulent charge cause that’s exactly what this is- FRAUD.Show lessKJB17957
DO NOT PLAY
This app will take every dollar you have. It will tell you that you have certain odds of winning, but after 100 spins you’re only likely to have won 2x about 4 times and 3x once. I can’t tell you how many times I’ve played and lost 15-20 spins in a row. And by spins, I of course mean these are slot machines. They will tell you that they aren’t, even though they not only operate like them, but they are literally molded from real life slot machines. And considering gambling in Kentucky is illegal, I believe this app to be nothing more than money that the state is stealing from it’s citizens.
It took me way too long to realize that this thing is awful. Take it from me, someone who has played all the games, and lost all the games. The smartest thing to do is simply avoid playing on this app, and elect leaders who will allow casinos to operate in the state instead of allowing this fake casino to operate. We are simply funding the wrong people. Save your money and never play this thing.Show lessThomas Yenowine
Update!!
I'd recently left negative feedback and 1 star because I've been unable to connect to the app from my home wifi and my mobile Network and have not received a resolution from customer service and this has been happening for a year! I decided to try again like I often do and I'm laying on my couch playing Ky lottery 😊 hopefully this is resolved permanently! Thank you!Show lessKimmyKat270
Bad UI and incorrect info
This app does not meet modern standards for a gaming app. It does not correctly show current winning numbers nor does it accurately show recent transaction plays. That makes it a big risk for any consumer user. Compared to the website application it is deficient. There must be a major flaw in the api architecture that prevents correct results from appearing. If it wasn’t for the email option to send out played numbers this app would be rated even lower. With all the money coming in, you should invest in a rewrite. This app is helplessly broken.Show lessKylures
