I've tried the centrepoint, as well as the splash shop app, both have same issues! I'd been trying to place an order for days but it wasn't allowing me to get to the checkout page. I’m clicking proceed to check out 100 times but it’s not loading anything rather if I click on browsing clothes it’s going through. I e-mailed customer service; no response. I called several times and talked to someone each time only to be told to e-mail them because it's a"technical" issue and they can't do anything about it! I missed out on several promotional periods because of their lack of support and "technical difficulties" with these apps.
The app does not function properly. When I add items to my cart it shows the number of items added but does not show the items. this needs to be fixed as I cannot order or purchase online through the app
Dear to the main concern of ONLINE purchase, please be aware to send the original packaging or box as same as the item customers choose from the displayed list.
As it important as it is shows the professionalism and the classy purchase services.
Whenever i go to the mall i feel like the store is too big and crowded, especially on weekdays. But in this app i feel like i can find whatever i search and when i check out i dont have to wait in long lines in the real shop. I can just do one click and i bought it. Its that simple. I reccomend this app.
This app is controlled by a person who thinks sending every 15 min alerts can make you buy more or be more interested in shopping! Turns out I had to delete the app cause I just couldn’t stand the amount of alerts! So annoying! It wasn’t like that before!!!
Developer Response
Hi Fefenilda, apologies for the inconvenience caused, we will ensure the issue is resolved on priority. Please share your details (Order ID/Contact number/ Email ID associated with the account you placed the order from) along with the issue over an email at support@centrepointstores.com , alternatively you can also reach out to us through calls or chats. Thank you for reaching out & we wish you a great day!Its a really bad app. Waste of time. Purchased items 2 times for click and collect and you have to pay in advance even if you are going to collect the items from the store you dont get to pay cash on collection option. After paying in advance you will recieve an email saying your order in confirmed and the ammount is deducted from your bank. After several time you will recieve another message saying sorry your order is not processed and amount is send back to your account which is not. When you call their store no one answers and you have to call their call center. The call center will tell you that your product is ready for collection. This happened 2 times with me. Waste of time app with alot of bugs.
Developer Response
Hi Dear customer, We apologize for the inconvenience that has happened, We request you to reach out to our support team on the following email support@centrepointstores.com provide the order NO & explain your issue and you will be assisted in the best way possible.Worst app used, unable to reset password, no email being received, called center and they say no records about your data and you are not registered. Tried to register again and i get that my mobile number already registered.
Developer Response
We apologize that you are experiencing issues with the application. We suggest you uninstall and reinstall the app. If the problem persists, please send a description of the issue you are experiencing and your IOS version and application version along with the screenshot of the error to support@centrepointstores.com We will investigate immediately and solve the problemFirst time using their app and i will never again use it. The debited my card for my order and said payment unsuccessful. Called my bank to see that indeed they took the money. I called them to resolve it and they said they’ll take 3 days to see the issue! What a hassle! If you just wanna bother yourself with bank calls and issues be my guest.
Developer Response
Hi Dear customer, We apologize for the inconvenience you have faced, We request you to contact the support team on the following email: support@centrepointstores.com and provide with the order ID and the transaction ID of the payment to enable our team to assist optimally.Great experience. I really enjoyed it. More than 5 times now I ordered from online. Everything is perfect all the items as described
Why I can’t receive a text message on my mobile number after I change it or update it ?! You can try so many times but without benefit!! And if you want help or an explanation nobody’s there!! You put a robot to answering the question well it’s a good thing put it can’t answer all your questions.
Also you need to update me on my mobile about the order state like the other merchandise app.
Developer Response
Hi, we are sorry to hear that. We advise you when you update your contact NO after placing the order to get in touch with our support team on the following Email support@centrepointstores.com Provide them the order NO and the new contact NO so they can do the needful and assist you optimally.
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