Terrible connectivity and UI interactions
The interface is straight up hideous. It is laggy and hard to navigate. The map had such a hard time loading that most of the time it’s incomprehensible. The payment setup is terrible and entering information is hardest ever. Overall design of this app is a disaster.
It works, could be better...remember to end your session!
I downloaded the app. It was recommended at the pay station info board at the parking lot I was in. I like using apps when possible so I decided to give this one a chance.
After downloading, I created an account through the app. Then I used location tracking from the app to locate the lot I was in. I zoomed into the map and my gps location was in the same area as the automatically selected lot. I decided to proceed. Even though I wasn’t absolutely certain what the next steps entailed for me. This confusion had me debating on ditching the app and paying the normal way with a credit card at the pay station. Anyway, I cautiously proceeded. I entered my credit card info and input the amount of time I needed to park for. This automatically determined the rate based on the time I selected. Then I input my license plate number. And that was the last step. Or so I thought. You have to end your parking session or you will get charged again after your time expires. I received a text notifying me that I had 15 minutes remaining so I went back to the app and closed my parking session. Phew
After downloading, I created an account through the app. Then I used location tracking from the app to locate the lot I was in. I zoomed into the map and my gps location was in the same area as the automatically selected lot. I decided to proceed. Even though I wasn’t absolutely certain what the next steps entailed for me. This confusion had me debating on ditching the app and paying the normal way with a credit card at the pay station. Anyway, I cautiously proceeded. I entered my credit card info and input the amount of time I needed to park for. This automatically determined the rate based on the time I selected. Then I input my license plate number. And that was the last step. Or so I thought. You have to end your parking session or you will get charged again after your time expires. I received a text notifying me that I had 15 minutes remaining so I went back to the app and closed my parking session. Phew
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Immediately Crashes
Won’t stay open. Immediately crashes.
Response from developer
Hey, we're really sorry to hear you had a bad experience with our app. If you can, could you please email support@inugo.com with some more information about the model of your phone and the iOS version it is running, and we will get the team to look into the problem.
Works Fine
Had to download app and pay for parking remotely on a train trip out of San Diego. The other reviews made me uncomfortable, but I was pleasantly surprised. Though not as glossy as many apps, it works fine. Processing fees are reasonable. Would definitely recommend and will use again. Thanks
You pay much more! + poorly designed app
Convenience should not cost 5$ more on the hourly rate.
Such a bad app I ended up parking somewhere else
There were multiple glitches in where you’re supposed to enter credit card information. Had to tap the boxes multiple times in order to enter information bc the app would freeze up.
Response from developer
Hey, we're very sorry to hear that you had a bad experience with the app. We will get one of our developers to look into the issue.
Needs improvement
Used it in San Diego last night for first time. It is not intuitive. I ended up paying twice for 1 parking session because I thought I was ending the transaction when I actually was ending the parking session. Which makes little sense. Why would I want to end a parking session 1 minute after I paid $10? Hoping Inugo can reverse the second charge.
I had no problems with crashing app or anything. It was actually pretty easy. But the Inugo team needs to test it with users a little more and in a real world setting. Imagine trying to figure this thing out when you're in a hurry. Needs to be quick and easy to understand.
I had no problems with crashing app or anything. It was actually pretty easy. But the Inugo team needs to test it with users a little more and in a real world setting. Imagine trying to figure this thing out when you're in a hurry. Needs to be quick and easy to understand.
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consistently crashes on start up
Installed this app so I could avoid the long line waiting to pay for parking at the lot for the Copley Symphony Hall in San Diego.
I paid more than $30 for parking using the app. I believe using the automated parking machine would have been $20.
So $10 more for the convenience was my choice, but I'm now unable to access my paid parking info in the app to show the attendant (my car is new and does not have a plate yet.
App consistently crashes on start up. Unable to access anymore. I even deleted and reinstalled. No go.
I paid more than $30 for parking using the app. I believe using the automated parking machine would have been $20.
So $10 more for the convenience was my choice, but I'm now unable to access my paid parking info in the app to show the attendant (my car is new and does not have a plate yet.
App consistently crashes on start up. Unable to access anymore. I even deleted and reinstalled. No go.
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Crashes....
I gave it a try, but no luck....just kept crashing....
Also, if you make a mistake typing your credit card you won’t be able to correct it, you will have to press back button and try again.
Also, if you make a mistake typing your credit card you won’t be able to correct it, you will have to press back button and try again.
AVOID AT ALL COSTS
Emphasis on costs!!!!
Total gyp, do NOT use this app! It will place charges AHEAD of you knowing about them, not alert you about them, and take your money regardless. Cannot put into words how angry this app has made me.
Shame on whoever made this.
Total gyp, do NOT use this app! It will place charges AHEAD of you knowing about them, not alert you about them, and take your money regardless. Cannot put into words how angry this app has made me.
Shame on whoever made this.
