Leave a Review Keto diet app－Low carb manager
App keeps freezing
When I used this app a couple of years ago it worked fine. I’ve just started using it again and the updated version keeps freezing when inputting food info. Very annoying.SBToothfairy
DON’T BUY! MISINFORMATION AND NO SUPPORT!
TL;DR
Misinformation in the app about specific foods pushed a newbie to eat WAY too much fat and calories and get physically sick. “Support” seems to be auto-response, or just dont care about users once money is in their pockets.
I bought this app my second day of Keto, because i knew nothing about it, and wanted an app to do some of the thinking for me. I could not believe how much fat I had to eat! Well… that was only because…..
This app gives VERY wrong info on macros in specific foods, so I actually got sick by following the “goals” from the app and eating too much fat and calories.
They measure millilitres as having the same macros that HALF a millilitre would have, for some random foods (who likes easter egg hunts?)
Tech support’s response was to demand photo proof—as if this was unthinkable— through their app chat that doesnt seem to be able to send photos well or consistently. Finally, I got an email address, sent the pictures— the proof that misinformation from their app had made someone throw up their dinner macros— and the response was.
“Hello, it is an error in the food database, please press edit button if you see error in the app. Sorry for your inconvenience.”
Losing sleep to throw up in a toilet bowl is not an ‘inconvenience’, and I’m not paying for a beta test.
YOU fix the app because I’m paying for a working app, duh.
Not to mention creating a food database for a macro-tracking app that assigns different volume to ml depending on the food
Yes—literally the worst ‘support’ I’ve come across in an app.
This is not head and shoulders above the competition.
AVOID!Show lessChunky Bizniss
So thankful for this app!
I love your app! Please don’t ever change how it works. I love that you can do a custom fast where you can start and stop the fast when ever I want. This is one of the reasons why I purchased the lifetime payment plan which was very reasonable. Some apps charge you the same price each year and your app is for a one time payment. I also love the top portion where it shows the breakdown of what you have left. I love that you have calculated what I need to do and what I have left based on what I’ve entered for food and exercise. Thanks for a great app!!
KatShow lesskatEye69
Poor Data Management
The App has a glitch with its syncing function which randomly deletes all your data intermittently. Tech support’s response is:
“switch off sync feature in the data management to prevent this situation in the future. Sorry for your inconvenience”
This means your data is not backed up or available on other devicesShow lessUser 9473
Worked awesome till last update!
Who ever made the decision to change the app in the latest update obviously doesn’t use the app on their phone. Now when you select a food a banner pops up completely covering your macro bubbles at the top of the screen. So when you get to the last meal of the day trying to squeeze as much food in as you can, you have to flip in and out of the food item to see if your over your allowed macros where as before you could just change the number till the bubble filled up and go make your serving. Also how long are you expecting us busy people using your app to wait while you download all our sensitive data? Browsing history?!? Why does a diet app need to see that?Show lessEisbdnsosn
Developer Response
The app hasn't any banners. Please contact our customer supportApp doesn’t work
Stuck on the first page where you have to input your information even after restarting. Terrible considering it was a paid subscriptionStephanie12121212
Works when it works, but it usually doesn’t
I’ve been using this app for over a month and its helped me immensely in tracking my food and keeping consistent with my diet. However, there are a lot of bugs that make it really difficult to use the app a lot of the time.
Really frequently, the food I put in or recipes I put in will sometimes just disappear out of nowhere. It will be there one second and then just completely vanish. With regular food items it’s annoying, but I can deal with it. With recipes, however, it’s really upsetting sometimes. I’ll just log on and ALL the recipes that I regularly use and have there for ease are just gone. Eventually when you open the app up again sometime later they’ll be there, but it’s incredibly annoying when you need to log a meal and don’t want to input EVERY ingredient. And then sometimes when I’m doing that, the ingredients themselves will just disappear which is even worse because I have to be so precise about the amount per serving I log in.
I tolerated these issues just fine but in the past week the app has begun to crash consistently EVERY time I use it and it’s open for more than half a minute. I reached out to customer support about these issues a week or two ago and received no response; really disappointing especially because I’m paying for the plan to use the app and I simply can’t most of the time without great issue.Show lessCharlenee22
Unreliable
Despite having the latest version and no other issues with iPhone this app constantly crashes. Data entries often disappear along with created recipes.chewiechef
Such a handy app
I use this app intermittently when doing keto. Just went in to use it again and so I pressed by updated functions. Foods I eat often or recently automatically are coming up as I begin to type them. Or you can find them in your favourites or copy from days prior. So there are many ways to make ease of use a priority. It is already time consuming to food track so these functions are SO IMPORTANT to me. I highly recommend this app. And at $12 or so per year it’s a no brainer for me. I’d rather pay that for an awesome app then get a crappier free one. Buy it now😂Show lessanynameicanget
Decent app if you can live with the bugs
I started using this app a few weeks ago and bought the annual subscription based on the excellent reviews. I was new to keto and I have gotten a lot out of this app. The app concept of tracking food with a large food database and advice is great. However, I was not aware of the issues with the tracking and at first got a little frustrated. Now that I know what to look for (at least what I’ve observed so far) I can live with the issues and still find the app handy to use. For me, the issues are 1) food I add sometimes disappears (literally in front of my eyes sometimes - it’s there in my tracker and then gone), 2) when I go to re-enter the item I sometimes look back later and it will be there twice. Like the first entry was hiding in the background 3) largest issue for me is scanning a label and then choosing a reduced amount of the food. Something is wrong with the translation of 1/4 cup to 2 tablespoons (or even if you enter as a decimal). 4 tbsp in a 1/4c but the app is calculating a much smaller portion - I feel like it may be basing it on a serving = a cup and not 1/4. Not sure. In any event, now that I know to look for this I just enter the food manually and it’s all good. Overall I like the app but I wish I had read more recent reviews to know to pay attention more because it’s quirky.Show lessGood times10000000
