Unfortunate experience but fair
Response from developer
Hi Ommer G., we are sorry to hear about your experience. Do make sure you sent your email at help@clicknpark.com, as 0% of our emails have gone unanswered. We reply to every single request. Regarding the phone, our line at 1 (855) 979-7275 is open 24/7 for emergencies. Be ready for longer wait times outside of office hours for our emergency staff to handle all requests. We want to do better by you, please send us an email so we can work something out. Regards! -TB Edit: Dec. 27th Hi Ommer G, I have checked with our support team and I can see you got a reply within 13 hours to your initial email (We actually sent two emails which you did not reply to). We have just responded to your last email as well. Know that we take our customer's satisfaction seriously. We are once again sorry for the wait times on the phone, our emergency team is working hard to answer all urgent inquiries in a timely manner outside of business hours. -cnp
0% of email has gone unanswered: please check your mailbox guys!!!
Response from developer
Hi Ommer G., we are sorry to hear about your experience. Do make sure you sent your email at help@clicknpark.com, as 0% of our emails have gone unanswered. We reply to every single request. Regarding the phone, our line at 1 (855) 979-7275 is open 24/7 for emergencies. Be ready for longer wait times outside of office hours for our emergency staff to handle all requests. We want to do better by you, please send us an email so we can work something out. Regards! -TB
SPAM PHONE CALLS
Dont install this app!!!
Response from developer
Hi Carorir, I've done a lot of research and I can't find your name anywhere in our customer list. I'm afraid you have the wrong company, as we very rarely call our customers, and if we do, it's only for emergencies. Please reconsider your message or write to us at help@clicknpark.com if you have any questions. Thank you -clicknpark
Excellente application!
Missing Features
Great app
Génial
Moins cher que les parkings
Pas moyen de récupérer sa voiture
On a essayé d’obtenir de l’aide pour avoir accès à notre voiture avec le garde de sécurité du bâtiment associé, mais il n’étais pas au courant du service click and Park et n’a pas pu nous aider. On est allées à nouveau devant la porte de garage et par pure chance quelqu’un a quitté le parking avec sa voiture et nous a laissé récupérer la nôtre en gardant la porte ouverte. Sans lui, je sais vraiment pas qu’est-ce que j’aurais fait pour rentrer chez moi. Btw j’étais à 1h30 de conduite de chez moi! Donc la voiture était ma seule option de rentrer pour la nuit .
Response from developer
Bonjour Mari2108, désolé d'entendre votre expérience, il est important pour nous que nos clients puissent accéder à leur véhicule, qu'ils soient ou non en retard. Selon le cas que vous décrivez (4 minutes de retard), l'application aurait dû vous laisser sortir gratuitement. Je vais passer votre commentaire à notre équipe de développement pour valider la situation. En tous les cas, notre équipe d'urgence 24h disponible au +1 (855) 979-7275 vous aurait assisté avec plaisir afin de s'assurer que vous puissiez récupérer votre véhicule. N'hésitez pas à les contacter lorsque le besoin se présente! :) - TB
Montreal
Response from developer
Hi neck75, we are very sorry this happened to you. We know just how frustrating this kind of experience can be. When this kind of situation happens, we are always happy to help as much as we can and cooperate with law enforcement. Do not hesitate to shoot us an email at help@clicknpark.com if you require additional assistance. -TB
