Literally one of THE worst apps I’ve ever used
The PetSmart app has been broken for over 10 years at this point. I’m pretty sure in that time span I’ve successfully placed maybe three orders because the app constantly bugs out or completely crashes. I’d say 9.9/10 I try to use the app to place a pick up order the app will bug out, then crash and empty my entire cart, and then when you restart the app your cart will be gone 9.9/10 you open it until it’ll magically appear (before crashing again). The employees at all PetSmart locations I’ve been to over many years have all told customers not to use the app because it is so awful. The pet hotel employees at two different locations have said that there is no way for pet hotel staff to see stay reservation requests that are sent through the app so you have to call or come in person. I have missed out on more discounts than I can count because they were online only and the app was crashing so much I couldn’t even place my order and staff in store said they could not honor the discounts. Why such a huge corporation can’t invest in fixing their app so that it is even useable for staff OR customers is hard to fathom.
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Could be a whole lot better
There is No way to add favorite items to profile. I have attempted many many many times and still no success. There is the option there but it doesn’t work. Not all products are listed that are in the store, so you can only half shop online. Also when you set your profile to a specific species like “cats” that is what’s should bring up. Not everything dog and then nothing cat. The app is very glitchy really. Maybe it needs to be updated with complete working profile options and the ability to add medical cards with actually making a purchase. I need my multiple RX cards in there so if I happen to forget the paper one then it’s on my profile in store. Also can I just request an alert option. I go online or in store and many many times items are always out. I would love the ability to scan an item and get an alert when it comes back in stock. It would make life easier and save time, money, frustration and gas. Also if a store in another state has something please please give us the ability to have an order mailed to us. Like I live in Oregon and Washington gets all the stock but I hate the drive and the extra cost for gas and taxes. Let me order from them and ship it to me.
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Needs a lot of work.
I hate being negative but there are so many problems with this app. I place a lot of online orders and unfortunately the app will not process them. It won’t let me check out. I have to use the browser. If I have things in my cart or go to add something else and continue to cart it says half the stuff I added is unavailable. If I close out and go to browser it’s fine. If I keep closing and reloading the app it will work but I don’t have time for that. I can search a certain product on the browser and it pops right up but the same exact wording on the app won’t bring up anything. My favorites list does not work on the app. Only on browser and even then it works 1 out of 5 times. It says I don’t have a favorite list but I def do. I usually have to go to past orders to find things.
Like another reviewer said please add a price scanner! That would be so nice because I do price match online in store and it would be easy to scan than search. I’m deleting the app but if there was a scanner I would add it back again but as it is now it’s useless to me.
Like another reviewer said please add a price scanner! That would be so nice because I do price match online in store and it would be easy to scan than search. I’m deleting the app but if there was a scanner I would add it back again but as it is now it’s useless to me.
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App Never Works
If I could give zero stars, I would. The point of an app is for convenience to place online orders, even the convenience of a website should allow for this. However, majority of the times these past few months I am not able to place an online order. Which defeats the entire purpose of even utilizing PetSmart and their app. I liked it previously as the prices are cheaper when ordering online and I can do curbside pick up. But both the app and the website get stuck on the checkout page, I go to confirm my payment and click “place order” but to no avail. It just refreshes the page and asks me again to place my order. Every time this error occurs, I do so many things to try and fix it. I restart my phone. I force quit the app. I even delete the app and re-install it in hopes that will allow me to place my order. But nothing works. Eventually after about 20 failed attempts at trying to place my order, I become so frustrated I end up just going to the store. Where I then spend an extra minimum $5 on items that would’ve been cheaper by placing through the app. I am honestly leaning towards switching to Petco only if their app doesn’t have these issues.
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Treat trail is gone.
:( they don’t care about the pets….. starving
Got rid of treat trail
They used to give discounts for using their app. Now there’s no point in having it.
Guess I’ll be shopping at a closer store that isn’t petsmart
Guess I’ll be shopping at a closer store that isn’t petsmart
No treat trail
Updated the app and now no treat trail game- that was the main reason I had the app. Will delete if it’s gone for good
Removed treat trail game now the app is pointless.
App has been rendered useless now that they’ve removed the treat trail game and coupons. Just a waste of space icon. Deleted.
Treats trail coupon game
You have removed the game, thus I will no longer use pet smart until it returns. I used the coupons for every shop.
Thank you. 0 Stars.
Thank you. 0 Stars.
Treat trail is missing
Treat trail is missing! That’s the reason I have the app.
