Needs a lot of work.
I hate being negative but there are so many problems with this app. I place a lot of online orders and unfortunately the app will not process them. It won’t let me check out. I have to use the browser. If I have things in my cart or go to add something else and continue to cart it says half the stuff I added is unavailable. If I close out and go to browser it’s fine. If I keep closing and reloading the app it will work but I don’t have time for that. I can search a certain product on the browser and it pops right up but the same exact wording on the app won’t bring up anything. My favorites list does not work on the app. Only on browser and even then it works 1 out of 5 times. It says I don’t have a favorite list but I def do. I usually have to go to past orders to find things.
Like another reviewer said please add a price scanner! That would be so nice because I do price match online in store and it would be easy to scan than search. I’m deleting the app but if there was a scanner I would add it back again but as it is now it’s useless to me.
Like another reviewer said please add a price scanner! That would be so nice because I do price match online in store and it would be easy to scan than search. I’m deleting the app but if there was a scanner I would add it back again but as it is now it’s useless to me.
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App Never Works
If I could give zero stars, I would. The point of an app is for convenience to place online orders, even the convenience of a website should allow for this. However, majority of the times these past few months I am not able to place an online order. Which defeats the entire purpose of even utilizing PetSmart and their app. I liked it previously as the prices are cheaper when ordering online and I can do curbside pick up. But both the app and the website get stuck on the checkout page, I go to confirm my payment and click “place order” but to no avail. It just refreshes the page and asks me again to place my order. Every time this error occurs, I do so many things to try and fix it. I restart my phone. I force quit the app. I even delete the app and re-install it in hopes that will allow me to place my order. But nothing works. Eventually after about 20 failed attempts at trying to place my order, I become so frustrated I end up just going to the store. Where I then spend an extra minimum $5 on items that would’ve been cheaper by placing through the app. I am honestly leaning towards switching to Petco only if their app doesn’t have these issues.
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Treat trail is gone.
:( they don’t care about the pets….. starving
Got rid of treat trail
They used to give discounts for using their app. Now there’s no point in having it.
Guess I’ll be shopping at a closer store that isn’t petsmart
Guess I’ll be shopping at a closer store that isn’t petsmart
No treat trail
Updated the app and now no treat trail game- that was the main reason I had the app. Will delete if it’s gone for good
Removed treat trail game now the app is pointless.
App has been rendered useless now that they’ve removed the treat trail game and coupons. Just a waste of space icon. Deleted.
Treats trail coupon game
You have removed the game, thus I will no longer use pet smart until it returns. I used the coupons for every shop.
Thank you. 0 Stars.
Thank you. 0 Stars.
Treat trail is missing
Treat trail is missing! That’s the reason I have the app.
Why did you take the game away????
As a long time user of the treat trail game I am so disappointed that you terminated the program. This was part of the pet supply ritual for me and my husband to see who can get the better coupon from the game. With rising costs of everything it’s just heart breaking to lose out of the small savings we were able to get from the game. Hope it’s being revamped into a new game.
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Treat trail!?
I updated my app as I had to or I wasn’t able to use the app. I went to play treat trail and it’s gone! I only shopped at PetSmart because I had the coupons. The store is expensive as is. Please put the game and coupons back or I’ll be taking my business elsewhere…. Not happy…
