Freedomcare
My grandmother absolutely loves spending more time with me being able to make sure she’s comfortable. Every day has been more comforting for me being able to put up a Christmas tree and decorate her window for this Christmas was a memory. I thought I would never experience again until today, tears in my eyes for having the opportunity to be paid a little to have help for my grandmother. God bless and have a wonderful day.
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Just started and cannot clock out
I am doing everything I was told and this app still does not work right. It won’t accept my time sheet nor let me clock out from my last 2 shifts. I really need assistance with this app. I have removed it redownload it turned my phone off and back on and also disabled the WiFi and just used my phone data. And it still does not work. Please help me immediately so I can be paid this week.
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Response from developer
We apologize for the inconvenience; can you please send us an email to Appsupport@Freedomcare.com so we can further look into the situation. Thank you for your feedback.
System problems and payroll problems
It's just a inconvenience now have to take pictures during the beginning of the week and the end of the week and the payroll never updated it's really not fair that I have to go to the bank to see if I was paid on time . Not only that other companies pay more
Response from developer
We apologize for the inconvenience and experience so far. If you can contact us at AppSupport@freedomcareny.com we can help resolve the issue.
Re were working
Have been part of Freedom Care for about one month now. I see minor issues with the app that I would like to change other than that well be staying with Freedom Care
Response from developer
Thank you for your feedback, we are pleased that you enjoyed the app and our services! If you do experience any app issue that have not been resolved, please contact us at AppSupport@freedomcareny.com
App works well enough
Can sign in quickly with no problems unless my Wifi connectivity is a little slow. Clock-ins and clock-outs register properly most of the time — although the button on that screen doesn’t always respond right away when I press it. I appreciate the chance the app gives you at the end of the week to correct or fill in a missed time on your time sheet. Sometimes my paystubs aren’t up to date, but for the most part I really have no major issues with the app. Works well enough!
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Response from developer
Thank you for your feedback, we are pleased that you enjoyed the app and our services! If you do experience any app issue that have not been resolved, please contact us at AppSupport@freedomcareny.com
App doesn’t allow you to download your documents
This app doesn’t let you download a clear pic or pdf of your payroll or tax documents. I need to provide my landlord proof of pay. I have to screenshot my payroll and it keep getting declined because the quality of my screenshot isn’t good especially when you have to zoom in close to get the details. This app had this feature before and now it’s removed.
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Response from developer
We apologize for the inconvenience, if you can email us at appsupport@freedomcareny.com we can assist you with your issue.
Picture
I love FreedCare the only down fall is having to take my Mother’s picture so much. If I’m doing her grocery shopping, getting her medications, doing laundry at my house for her, as we took out her washer and dryer to prevent her from going down cellar. I also cook for her at my house because we shut the gas off to her stove as we would smell gas when we came over. We did all of this for her safety. When I have to stop what I’m doing to get her picture it is inconvenient
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Response from developer
We apologize for the inconvenience, If you can email us at appsupport@freedomcareny.com we can assist you with your issue.
Not feeling it
The app never sticks to anything. It’s always changing. Now the patient’s photo must be taken again. My client hates it because he doesn’t want anybody in his business. A signature should be enough. Also it takes forever to clock me out, especially when I’m trying to get the bus. But of course you have to be at the location of the client. So I to try over and over again to clock out until it finally lets me go.
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Broken camera
I can’t seem to clock out now because my camera is busted and its gonna be too much to fix at this point I can’t really clock out now cause the update now requires for the patient to be photographed .. it’s an inconvenience to always send an email because no one gets back to me in a timely manor I don’t know what else to do.
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Response from developer
We apologize for the inconvenience, if you can email us at appsupport@freedomcareny.com we can assist you further.
Frustrating
I never write reviews but I’m so upset with this app. Don’t get me wrong I love working with freedom care they’re absolutely amazing! However, this app has some on going issues that hasn’t been resolved.
When I clock in and out it’s been giving me issues. It makes it look like I didn’t clock in or out which is just upsetting. Also the photo authentication gives me an error message most of the time and makes it difficult when my patient hates that his picture needs to be taken over and over again.
It’s also saying I haven’t claimed a week that’s in the future, which I haven’t even worked that day yet. What’s even more upsetting is I got a message from freedom care saying not to claim any more days and they will be deleting all future visits and it will not be paid for! I haven’t been paid for two weeks and now I can’t get paid until they fix it.
This update really messed up everything and I wish this could be fixed ASAP. I can’t afford not to get paid any further.
When I clock in and out it’s been giving me issues. It makes it look like I didn’t clock in or out which is just upsetting. Also the photo authentication gives me an error message most of the time and makes it difficult when my patient hates that his picture needs to be taken over and over again.
It’s also saying I haven’t claimed a week that’s in the future, which I haven’t even worked that day yet. What’s even more upsetting is I got a message from freedom care saying not to claim any more days and they will be deleting all future visits and it will not be paid for! I haven’t been paid for two weeks and now I can’t get paid until they fix it.
This update really messed up everything and I wish this could be fixed ASAP. I can’t afford not to get paid any further.
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