Tons of lagging, choosing a date is tedious because instead of just choosing a doctor and seeing a list of their availability you have to scroll through each and every day to see if someone’s available. There has to be a better way. Also, when you’re in the waiting room and you’re the next patient to be seen if someone’s running behind I don’t see why we can’t get a notification when the provider is coming into the room. I’m on my phone of course I’m gonna be doing other things and that helps me to be patient. Also, it would be nice to be able to screen share certain information with the provider while in session. Lastly, it takes way too long to resolve issues with Customer Service. The reps are wonderful, but they are not empowered to be able to solve issues that are time sensitive. As a result, this has me pursuing and looking into other platforms for my continuum of care. At this point, I would not recommend this app.
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Alysiad01
Todd Gumaer TY
DarrenA33