Terrible app
This app used to be good but no more. The wait time for a response is 7 days, but they don’t tell you that until you complain to customer service about the wait. It used to be quick and timely but no more. Cancelling my membership. I used this app for several years but it’s no longer a quality app. My suggestion- Don’t download this app and don’t use it. If I could give it zero stars I would. I submitted a request for a refill but it was so slow to even acknowledge the request. When I asked nicely what was happening they said the average response time was 7 days, which is ridiculous for health care. I don’t know what happened since this summer but they became a somewhat shady app not to be trusted. Update.. I tried to cancel my subscription but it won’t let me. This app is a scam now.
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Response from developer
Hello Bunnygirl888. You're right - wait times continue to be painful, with patients waiting multiple days to speak to a clinician. You should have received a real time notification to all new cases telling you how long the wait is so you know what to expect as well as how to escalate anything urgent so you wouldn't have to go to urgent care or the ER (if you didn’t please let us know!). That said, if you cannot wait let us know. We are happy to escalate any concern - contact our Patient Support team who can help. You can also call us at (888) 613-4254 to speak to a member of our team. James
