Poor app experience
Response from developer
Hi there - can you please email us on product@getblys.com? We’ll look into this right away. Sorry to hear your experience hasn’t been the best and thanks for sharing your feedback with us 🙏 The app never allocates another provider unless you choose to do so. The app also shouldn’t log you out randomly, sounds like a bug. If you could please email us we’ll look into these.
Crappy app
Response from developer
Hi there - we’re adding a “loading” icon to indicate that the app is loading in the background. We agree that it’s not very clear at the moment and can get frustrating when the app restarts. You can browse providers in your area from the Providers > Browse section without having to create a booking first. Thanks for your feedback, it’s much appreciated 🙏
Bad experince with the over charging
Response from developer
Hi There, Thanks so much for your feedback. We're so sorry to hear that you haven't had the best experience. We'd love the opportunity to get to the bottom of what has happened and to find a resolution for you. If you could please send us an email at hello@getblys.com, it would be greatly appreciated. Look forward to hearing from you. Warmest, Blys Team
Lovely natural makeup
Response from developer
Hi There, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Needs improvements
Also needs to be updated so we can inpor5 our appointment details into our personal calanders. This way i5nwould be easier to keep track of everything
Response from developer
Hi Mikey, thanks for your feedback. We will look into this for future improvements. Please let us know if there's anything else we can assist. We'd love to help. Cheers!
Needs improvements
Response from developer
Hi, thanks for your feedback. Please let us know if there's anything else we can assist. We'd love to help. Cheers!
Needs improvements
Also it would help if we got location updates and a eta for arrival for the services provider who is coming to my location. This way things like road closers and band traffic wold help us be extra prepared for our appointment time.
Response from developer
Hi, thanks for your feedback. Please let us know if there's anything else we can assist. We'd love to help. Cheers!
Possibly the worst app experience I ever had.
After a short while, a representative from Blys called me and said that there were no females available so they would send a male. I told them I would not like this.
This representative then accusingly told me, ‘this is NOT a sensual service,’ in such a way that insinuated I was a pervert using the app for sexual purposes.
I immediately cancelled and deleted the app. I thought it was atrocious that they would call me on the phone to speak to me that way - simply for utilising a preference option that they had implemented into their own service.
This was some time ago now - but they keep emailing me with promotional material so I thought I should share my experience.
Response from developer
Hi There, Thanks so much for your feedback. We're so sorry to hear that you haven't had the best experience. We pride ourselves in being the best in the biz so we'd love the opportunity to find out a little more about the experience you've had so that we can be sure to make your next one amazing. If you could please shoot us an email at hello@getblys.com.au, it would be greatly appreciated. Look forward to hearing from you. Warmest, Blys | Customer Support
Blys review
However, on the mobile phone, the option to use a gift certificate is a little deceptive, just hiding below the bottom of screen. The unwary can commit to a massage before applying their gift voucher. Once booked you are locked in.
Response from developer
Hi SuburbanBloke, thanks for your feedback. Please let us know if there's anything else we can assist. We'd love to help. You may send us an email at hello@getblys.com. Cheers!
Doesnt work
Response from developer
Hi there, Thanks so much for your feedback. We're so sorry to hear that you haven't had the best experience. We pride ourselves in being the best in the biz so we'd love the opportunity to find out a little more about the experience you've had so that we can be sure to make your next one amazing. If you could please provide us with further details by sending us an email at hello@getblys.com, it would be greatly appreciated. Look forward to hearing from you. Warmest, Gel from Blys
