Subscription issues
Puzzle town
App did not work for 3/4 of free subscription month
No sound
Response from developer
Hi. Thank you for trying our Puzzle Town app! We understand that while there are many free games available, our puzzles are backed by years of research and our puzzle experts have strategically crafted them to provide meaningful benefits and maximum fun. The subscription allows us to deliver new content to our fans! You can start a free trial and gain immediate access to unlimited puzzle play! We’re sorry you have experienced a problem with the app. We are looking into possible causes for this issue and will address a fix as quickly as possible. In the meantime, try uninstalling and reinstalling the app – this can sometimes help! If you’re still having issues, email appsupport@highlights.com with a description of your problem, the steps you took to resolve, and your device type and version so that we can help.
Trickery & Flawed
Response from developer
Hi. We hope everyone will want to try the Hidden Pictures app! You can use the app for free for the trial period before the monthly fee begins. If you want to “Decide Later” you still get puzzles to play while you think about it. A lot of hard work and creativity, based on years of experience and research, goes into each new batch of Hidden Pictures puzzles so they are not only fun, but help kids learn and grow! You can stop the subscription at any time if you don’t like it, but we hope you’ll feel the weekly deliveries of Hidden Pictures are worth the price. Also- we’re sorry you’re having difficulty with the app and appreciate you putting it on our radar. We’ll pass this info along to the team so they can look into it. In the meantime, try uninstalling and reinstalling the app – this can sometimes help. If you’re still having issues, email appsupport@highlights.com with a description of your problem, the steps you have taken to resolve so far, and your device type and version so that we can help.
Lame
Deceptive
You don’t keep puzzles unless you keep paying
Response from developer
Hi. Thanks for sharing your thoughts with us. We’re glad to learn that you like the activities and want to see more of them. We’ll pass your comments on to our app team.
There is no game
Response from developer
Hi. Thanks for sharing your thoughts with us. We’ll pass your comments on to our app team.
Great kids app
I decided to cancel the subscription after a year because there were too many unused puzzles, and I thought I would still have access to the ones I paid for during the subscription. I assumed that I just would not receive any new ones. Wrong. I lost them all. Not worth the subscription if you will loose the ones you paid to play.