Latest update bricks the app
The latest update has borked the app on both my 14pro and XR, launches and crashes, no way to open it.
Update 17.4.4 crashes on login
No longer works since the update. Now crashes when you login. Have uninstalled and reinstalled and still crashes out when you login with your Netgear account.
Frustrating
Setup a new switch. Using the app to get started it got to the point where you set your username and password for the switch and it will override the default. Sounded good, got a code to the continue in a web browser... this odd back and forth between native app and use a seperate web browser!!!
Not only did the password not get set but the app is stuck not communicating to the switch.
Talk about poorly designed workflow that doesn't even work.
Gave up and deleted the app. And they want you to pay for this! Nope!👎
Not only did the password not get set but the app is stuck not communicating to the switch.
Talk about poorly designed workflow that doesn't even work.
Gave up and deleted the app. And they want you to pay for this! Nope!👎
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Hopeless app
Leaflet with came with the switch instructs you to use to app; however, once you have set up the app and registered the account the serial number is not supported by the app. The app is just a cynical attempt to lock you into a paid premium subscription.
Poor Performance
I’ve had the Netgear Insight WiFi for two years. Some days they work and sometimes they don’t work. They have to connect with Netgear in order to be functional. So if there is a problem with Netgear’s website or such you will not have WiFi even if you have internet. I purchased their very expensive product then found out you have to pay them a fee regularly so the WiFi boxes will work. Very frustrating.
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Difficult to get a pro license
I have to say that these access points are quite easy to set up. Easier than most I have to say grade for guest networks because you can isolate the clients so they can’t see each other truly an inexpensive way to implement a guest network or even for home. Powerful range. The only thing I have to say is that it’s difficult to get a pro license in order to manage these access points remotely after the first initial year of free connectivity with insight. You have to buy a license to access all the functions otherwise you would need to know the IP address that you’ve set statically to access via the web browser, remote support would no longer be available.
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Doesn’t work
It’s showing my switch is disconnected 90% of the time, but it isn’t. Can access it through the network. Get rid of this useless app & working perfectly since
Decent app for Netgear switch management
Used to manage Insight Cloud managed switches. App is more intuitively laid out than Web GUI but some features are not so easy to find. iPad app should be fixed for Mac also.
Devices unusable after year
After a year your router will be tagged “unmanaged” which will force you to try to buy the add-on subscription, which infuriatingly enough you cannot purchase in the app - so basically you’re left with a fragmented and broken product. Horrible experience, they probably have 5 teams trying to monetize their users in different ways and it breaks simply user flows with no ability to workaround.
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Complicated to use and poor management logic
After reading all the recent one star reviews, I decided to give it try anyway. The registration process was ok, I was even ok with the dreadful message about me paying subscription after the short trial. Once I landed on the step which I was asked to create a new device pw which will replace the one I had carefully crafted for the device during the setup, I was like that’s it. I’m done. Even closing the account takes steps of verifications. I thought the security measurements at my work was over the top, this is goes beyond that from a different perspective. I understand the subscription model, but can’t you offer something free for the customer so they can do something on their mobile device and controlling the devices you made which they had purchased? Egh …
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