functional but not intuitive
netgear has 1 billion product lines (this is a qualitative estimate), and 6 ways to interface with each of those products (another qualitative assessment). which means there are ~6b paths to navigate to find the one that works for your product and your environment. and their information architecture makes it very difficult to discover *your* right path. so you're bushwhacking most of the time. just to get setup with my orbipro6 i jumped between 2 apps and multiple browser based interfaces just to land in a good spot.
to wit, i now have a netgear account, an insight account, and an orbi admin account, and i think my device management is now done through 1 app and 1 web portal (i'm good at managing my personal documentation, so this is ok for me but probably a recipe for disaster for the avg consumer).
this insight app is the one i guess i use for my device management. (note: strangely i don't think i use the orbi app, or at least it hasn't been working for me) once you get through all the confusing stuff and are using the app, it works. that's it. this app reliably functions as intended. nothing else. it won't look pretty, it won't be intuitive. it will work. which is all we can ask for i guess. and if you're a real twisted sicko, it may give you a sense of nostalgia for 2003 ux/ui.
to wit, i now have a netgear account, an insight account, and an orbi admin account, and i think my device management is now done through 1 app and 1 web portal (i'm good at managing my personal documentation, so this is ok for me but probably a recipe for disaster for the avg consumer).
this insight app is the one i guess i use for my device management. (note: strangely i don't think i use the orbi app, or at least it hasn't been working for me) once you get through all the confusing stuff and are using the app, it works. that's it. this app reliably functions as intended. nothing else. it won't look pretty, it won't be intuitive. it will work. which is all we can ask for i guess. and if you're a real twisted sicko, it may give you a sense of nostalgia for 2003 ux/ui.
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Garbage
I have 2 Netgear switches. App doesn’t pick up either.
Glitchy and Buggy
I’ve now had the OrbiPro since the beginning of the WFH movement. The software has remained inconsistent and buggy. I can’t set up the network from my mobile device. Cloud services take forever to update/refresh the device list. I disconnected (unplugged) my router this morning to set up a new OrbiPro and the day is almost gone and it still shows as connected in the app. Tremendous failure of an app.
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Bait and switch
First of all this app fails to fulfill its primary task—make it easy to register new devices. The camera fails to recognize the barcode! I had to login on my laptop and manually enter the serial number.
Then the app wants to “manage” all Netgear devices it finds, replace their passwords with a master password it manages, and here’s the craziest part: after one month if you don’t subscribe to their service all your devices “be moved to an unmanaged state” whatever that means.
NO THANKS!
Then the app wants to “manage” all Netgear devices it finds, replace their passwords with a master password it manages, and here’s the craziest part: after one month if you don’t subscribe to their service all your devices “be moved to an unmanaged state” whatever that means.
NO THANKS!
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NETGEAR are rubbish
Got this app to work with my criminally overpriced Orbi 6 Pro kit, which I promptly returned because it was an absolute pile of crap, sold using complete lies and misleading information. Don’t bother buying anything NETGEAR, they’re crooks!
Errors errors
App is not good, trying to connect my satellites and says added and i do not see any in app. Now I am confused, are they added or not. Another issue, all ssids seems like private but still one wifi is open to
Public without any internet. Confused.
Public without any internet. Confused.
Crappy app
Can’t log in. It puts you in a continuous login loop. Once you log in, it tells you the session has expired. Deleted and just registered my switch on their website in 2 minutes. App is a waste of time. Isn’t this a tech company???
It keeps logging me out and doesn’t remember my login
“You must log in the first time manually” it says - well it’s not the first time as I have used it dozens of times with Apple fingerprint recognition. I don’t remember my login, so that’s the end of that. Time to delete it and buy a different brand of switch that doesn’t need a badly written app.
Disconnects
WAC564 Constantly disconnects and its only 50Ft LOS away from the WAC540. After this new update, even though the WAC564 is online, insight states its offline. Please resolve this update with an actual update. I do pay for this “service.”
Impossible to Use
I bought 4 x AX6000. But it was impossible for me to configure something dead simple like 3 VLANs and 3 SSIDs. Every configuration step was generating a UI successful message and then a notification of failure. I received like over 50 messages of errors. Really impossible to config and I'm a network professional! I couldn't even mesh the satellites literally facing the main AP. I sent the product back.
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