Leave a Review NETGEAR Insight
Bait and switch switch
I didn’t read the fine print and the netgear switch I bought required this idiotic app. A new low in the world of boat ware and data mining- take some piece of hardware/firmware that probably works great if you set it and forget it and lay heaps useless software and cloud based feature junk app crap that immediately starts spamming your desktop machine in box documenting in gleeful terms that electrons are moving in your switch while the app you are required to out on your phone can’t configure the switch. All this app fun for free? No! after a year you get to pay!!! I could not return the switch fast enough and will never buy anything Netgear ever again.Show lessyamma yamma blah blah
Developer Response
Sorry for the inconvenience. Can you please contact us at insight-feedback@netgear.com? We can help you resolve the issue. Thank you.Absolutely unintuitive, slow and poorly documented
I have been a netgear customer and evangelist since 1998. it saddens me that the company that gave us the Orbi has brought the Insight line of products to market too. I am guessing Netgear sacked the orbi team and had a bunch of IT interns develop this app and the hardware too. The app locks up frequently, it keeps saying that the product i am registering is registered with another account but then magically the device gets registered to my account. changes made to devices take way too long to show up. the documentation is not current and does not reflect reality. I have my MCSE, A+ and Net+ certs and i have not been able to get a master and receiver configured! and whatever you do DO NOT CONTACT SUPPORT!! levels 1 and 2 are reading off screens and have ZERO real world experience with any netgear products and level 3 (the product development team) could not answer the most basic questions (eg. “what is the line of sight operating distance of the WBC502 in access point mode. NOT IN AIRBRIDGE MODE). sorry netgear, you lost a long term loyal customer.Show lessdamondoeseverything
Developer Response
Sorry for the inconvenience. Can you please contact us at insight-feedback@netgear.com? We can help you resolve the issue. Thank you.Never buying netgear again
Have always used Netgear products. After buying this product I will go elsewhere. The remotes lose connection all the time and don’t re connect. I should have returned them after spending hours with support getting them to connect when I first bought them. Bad product.I can read
Orbi 6 Pro & Satellite
Okay, reviews are typically misleading, bit after recent experience, this system and app are entirely too complicated. After two days, cannot get the satellite to update or for any devices to connect to it. Reset, and still no changes. For expensive router and package service (by the way your service does not allow payment from APO AE addresses). Main router is fine, a bit slower than the model I received from the ISP.Show lessTylerea
Developer Response
Thanks you for the feedback. Can you please contact us at insight-feedback@netgear.com so we can help you? Thank you in advance.Less info than Orbi app and slower
Was forced to switch to the Insight app from the Orbi app I was originally instructed to use because support was apparently removed for my Orbi Pro. The Insight app is significantly slower and doesn’t provide the information I had available with the simpler Orbi app. I don’t see any of the supposed additional benefits of the Insight app; it’s like they are hidden from me or aren’t actually in the app. Plus it appears that I’m apparently going to have to pay a subscription once the trial runs out.Show less3I4I5R0
Developer Response
Sorry for the inconvenience. Can you contact us at insight-feedback@netgear.com so we can help resolve your issue if any? Thank you in advance.Complete garbage!
You make your business class AP’s only configurable through this garbage app that doesn’t work. I set up networks and AP’s on the daily. This is by far the worst experience I’ve ever had. I have no idea what is going on with the AP’s and don’t know if they are updating firmware so I’m afraid to reboot them. Nothing is actually working and nothing will change.Show lessxsilentxninjax
Doesn’t manage all netgear devices = worthless
Managed my router and unmanaged switch just fine. Upgraded to a slightly more capable switch that had manage capabilities and link aggregation. Surprise insight doesn’t support it. It’s only a 16 port switch too.Cybereyes
Not compatible
The box for my new 5-Port 10-Gigabit Switch, model XS505M, had a card that instructed me to read it first. The card said to download and install the Netgear insight app. Then register your new device. I followed all the instructions only to find the app said that it is incompatible and cannot manage this device. Then why would they put the card in the box?Show lessEricSF
Updated review
My initial review was very hasty...
Meant to update, used FAQ’s to figure out. This is not as intuitive as the home set up, but that makes sense. Appreciate the fact that Netgear reached out to offer assistance.JimboParrish
Glitchy
Seemed to register a product okay. Really unclear why a switch requires an app.
The app highjacked my phone display settings. Flipped it to dark mode, turned off NightShift, etc. Persisted even after killing the app. Had to redo settings for the device twice before it turned back to my preferences. Not cool.Show lessCz7880
