App issues
The app itself crashed a lot at random times. The recent update won’t even let the app open. Being that it is net gear I’d figure they try to at least resolve these issues, but haven’t seen too much progress. Definitely having second thought on purchasing this product.
Constant issues
constant issues with connecting to 5.2 network. Can’t setup correct encryption at times, not the iPad app, working on it after the fact ??? Fire your app developer who should have had foresight that PEOPLE USE IPADS.
Please fix the data transferred logging
The data transfer counters are all just nonsense, seem to undercount hugely. Irritating as I want to be able to see how much data my devices have used. Switch is a GC108P
Response from developer
Sorry for the inconvenience. Can you please contact us at insight-feedback@netgear.com? We can help you resolve the issue. Thank you.
Super confusing
Setup is super confusing and completely useless device.
Response from developer
Sorry for the inconvenience. Can you please contact us at insight-feedback@netgear.com? We can help you resolve the issue. Thank you.
IOS software & firmware updates very frustrating
Logging in and staying logged in to the iOS software is mess. Updating the firmware in the 4 GC110 switches I have rarely works without multiple tries. It’s pretty obvious that the developers and the people that manage this have never “lived with it”.
Bait and switch switch
I didn’t read the fine print and the netgear switch I bought required this idiotic app. A new low in the world of boat ware and data mining- take some piece of hardware/firmware that probably works great if you set it and forget it and lay heaps useless software and cloud based feature junk app crap that immediately starts spamming your desktop machine in box documenting in gleeful terms that electrons are moving in your switch while the app you are required to out on your phone can’t configure the switch. All this app fun for free? No! after a year you get to pay!!! I could not return the switch fast enough and will never buy anything Netgear ever again.
Show less
Response from developer
Sorry for the inconvenience. Can you please contact us at insight-feedback@netgear.com? We can help you resolve the issue. Thank you.
Could be better
The basic idea of the product is really good and it promises a lot, but it should deliver as licences soon add up so netgear have an incentive to make it good. The trouble is that it doesn’t deliver - many netgear devices are not really compatible even if recognised. the options for configuration are limited in the UI but much richer in the devices - e.g. authentication options in Wi-Fi access points. Finally the app and web page are very sluggish and could do with a design that doesn’t include a world-wide-wait. I want netgear to wake up as I spend a lot of money on their products but am considering alternatives for the first time in years.
Show less
Response from developer
Thanks for the feedback. Regarding the sluggish and slowness problem, Could you please let us know the screen / web pages you observed this issue? Can you please contact us at insight-feedback@netgear.com? We can help you resolve the issue. Thank you.
Absolutely unintuitive, slow and poorly documented
I have been a netgear customer and evangelist since 1998. it saddens me that the company that gave us the Orbi has brought the Insight line of products to market too. I am guessing Netgear sacked the orbi team and had a bunch of IT interns develop this app and the hardware too. The app locks up frequently, it keeps saying that the product i am registering is registered with another account but then magically the device gets registered to my account. changes made to devices take way too long to show up. the documentation is not current and does not reflect reality. I have my MCSE, A+ and Net+ certs and i have not been able to get a master and receiver configured! and whatever you do DO NOT CONTACT SUPPORT!! levels 1 and 2 are reading off screens and have ZERO real world experience with any netgear products and level 3 (the product development team) could not answer the most basic questions (eg. “what is the line of sight operating distance of the WBC502 in access point mode. NOT IN AIRBRIDGE MODE). sorry netgear, you lost a long term loyal customer.
Show less
Response from developer
Sorry for the inconvenience. Can you please contact us at insight-feedback@netgear.com? We can help you resolve the issue. Thank you.
Never buying netgear again
Have always used Netgear products. After buying this product I will go elsewhere. The remotes lose connection all the time and don’t re connect. I should have returned them after spending hours with support getting them to connect when I first bought them. Bad product.
Orbi 6 Pro & Satellite
Okay, reviews are typically misleading, bit after recent experience, this system and app are entirely too complicated. After two days, cannot get the satellite to update or for any devices to connect to it. Reset, and still no changes. For expensive router and package service (by the way your service does not allow payment from APO AE addresses). Main router is fine, a bit slower than the model I received from the ISP.
Show less
Response from developer
Thanks you for the feedback. Can you please contact us at insight-feedback@netgear.com so we can help you? Thank you in advance.
