Incredible is an understatement
I was hesitant to replace the Apple Airport Extreme Base Stations in my business as they have done their job. Unfortunately, I have way more WiFi devices that I needed to support and it was time for a commercial grade solution.
After a lot of research and taking to Linksys and Netgeae individually I decided to go with the Access Point and Managed POR switches that are cloud managed by their Insight Platform.
I couldn’t be happier. From setup to ease of use of the app. It has been an amazing experience.
After a lot of research and taking to Linksys and Netgeae individually I decided to go with the Access Point and Managed POR switches that are cloud managed by their Insight Platform.
I couldn’t be happier. From setup to ease of use of the app. It has been an amazing experience.
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Does not work
Downloaded and registered, receiving an activation email and clicking on the link. Went back and signed in successfully. Tried to register 3 new products but when I typed in the serial numbers no confirmation given. No opportunity to go back to previous screens. Had to log back in and none of my products present except one item I did not recognize. Tried again and same result. Contact us just asked for all my details again. Not good at all. Hoping the products fair better - a set of the latest managed switches including fibre and POE+ . If not they will be sent back and appropriate reviews.
Anyone know how I can get direct access to Netgear?
Anyone know how I can get direct access to Netgear?
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Response from developer
You can contact us at insight-feedback@netgear.com so we can help you further. Thank you in advance.
Unable to Access App
When I attempt to create an account for the app and I receive a notification to review my email for account verification, nothing is in my inbox. I also tried creating an account through Facebook and was unsuccessful. Not sure why the verification email is not coming through...
Unable to use
Installed and can’t get past ‘country’ selection- will not allow any input
Response from developer
Dear customer, this issue was fixed in the new version 5.0.13 released on Sept 5 just after you posted this issue. Please update to the new version. Thank you!
The update really adds a lot of value
Unique solution, easy to use. Very reliable app
Facebook!
Really using Facebook!! with anything to to do with still more Personal information especially direct access to my routers network settings with there track record, Really NET-GEAR you’re that hard up for money you’re willing to sell/trade off our security to Facebook
Laughable
App won’t connect to server. Laughable because Netgear customer service is poor and the new app, which now ‘allows’ access to customer service, won’t even connect.
Response from developer
Thanks for bringing it to our notice and your feedback. Can you contact us at insight-feedback@netgear.com so we can help you with this issue? It will be helpful if you tell us whether you saw this message when you launched or in a different situation while using the app? Thank you.
Useless App
I have a number of Netgear products including two NAS systems and two Ethernet switches. I downloaded the app and logged into my pre existing Netgear account. This alone was problematic because for some reason it didn’t have my country (Australia) in my profile. I was advised this was essential. The app refused to accept this information on multiple attempts reporting “an error “ in the process.
Then the app scanned my network and only found 1 device out of several and decided it was unregistered. I know for a fact I have registered all my Netgear products through my pre existing account. In attempting to register the product it wanted me to create a whole new network and set up a new hardware password that would override any previous passwords. Are you kidding!??!!?! Why would I want to go through my entire network and local connections to change login details to the new over riding password. My current password should be fine. This was supposed to simply my network management not make it more difficult.
Then I tried to register my Ethernet switches. As before the process failed due to an error!!!! At this stage I abandoned any hope of this being a useful tool
Then the app scanned my network and only found 1 device out of several and decided it was unregistered. I know for a fact I have registered all my Netgear products through my pre existing account. In attempting to register the product it wanted me to create a whole new network and set up a new hardware password that would override any previous passwords. Are you kidding!??!!?! Why would I want to go through my entire network and local connections to change login details to the new over riding password. My current password should be fine. This was supposed to simply my network management not make it more difficult.
Then I tried to register my Ethernet switches. As before the process failed due to an error!!!! At this stage I abandoned any hope of this being a useful tool
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Response from developer
Can you contact us at insight-feedback@netgear.com so we can help you with this issue? Thank you.
Mysterious
Doesn’t seem to be compatible with Netgear products. Just keeps telling me my hardware is already registered to another account. When it’s this account.
*update* Netgear said to contact them with my information. They confirmed that my Netgear switch and Netgear Nighthawk router are not compatible with this Netgear app. Thanks?
*update* Netgear said to contact them with my information. They confirmed that my Netgear switch and Netgear Nighthawk router are not compatible with this Netgear app. Thanks?
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Doesn’t work well
Here’s what the onboarding experience is like. You try to sign in through Facebook and the Netgear app kicks back an error. So you try to paste in your long password but it won’t even pull up the “paste” menu on double tap. Thus encouraging you to reset password and create a weak one you can memorize and easily type in. So you hit reset password. You get an email that takes you to a reset page. You put in new password and page loads an expired error even though the email is 10 seconds old. Horrible experience.
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Response from developer
Thanks for your feedback. What was the error message you received when signing in through Facebook? We will look into the password UI and reset email issues for a future release.
