Leave a Review RentRedi for Tenants & Owners
Unusable garbage.
Last month when I tried to pay rent for the first time using the app it kept crashing. Then I would put in my financial information and it wouldn’t let me pay. I tried several times and it would only let me pay if I set up automatic payments. So after I paid I turned off auto pay. Then when I log in this month it has that bank info on my account several times. But when I go to pay the app freezes for a minute or two and then gives me an error message saying I don’t have an internet connection. I do in fact have a really great connection. So I try the website. But the website keeps kicking me to the app and won’t let me just use the website. It’s broken unusable garbage. First time I tried to use the app to view my lease it crashes constantly and then when it actually worked the text on the lease was so small it was unreadable. Not only that I could only view the lease using the app and not the website. Every time I use it I’m impressed with just how poorly functioning this app is. And somehow it’s still not as bad as the main website.Show lessxPatrickxad
Developer Response
Hi there! RentRedi only stores and shares the lease documents from the landlord. If the text is too small, try using your zoom in feature on your iPhone to increase the size of the image. If this doesn't work, please let us know at team@rentredi.com and we will add a feature request in for a zoom capability!Absolutely trash
First off this app never works correctly every time I try to pay rent on time it errors out. Every single time I have to attempt multiple times to get the payment to go through before I finally get a notification that I paid rent now on two separate occasions because of this error, I have been charged twice, I have reached out to the app to dispute the second charge and they told me it wasn’t their fault and to reach out to my landlord. Who was also unable to get the second charge canceled. I had to call my bank to get it canceled. If I could give this app zero stars I wouldShow lessriceguard
Duplicate rent payments.
I submitted my September rent using the RentRedi app and they charged me twice for rent. which was then put towards my October rent. I did not realize this till the bank charges where posted 4 days later and my bank account incurred an overdraft fee because I didn’t have 2 months rent in my checking account. RentRedi then proceeded to blame me and said I must have refreshed there app. I did not refresh the app. They continue to insist there is zero possibility there is a bug in there software that caused 2 payments to be processed within 1 minute of each other. There inability to simply cover my overdraft fee or give me a credit of some kind on my next rent payment is ridiculous. The app has worked well for a year up to this point for me but there customer service is awful. So in conclusion it’s fine till you have an issue because they will simply blame you for it.Show lessback45front
Developer Response
Hi there! We strive to provide the best service possible and are sorry you experienced any issues related to our app. We'd love to have a call investigate the issue further to see what happened. Please feel free to call us at (917) 793-6068.Awesome tools- Bigger Pockets’ choice
I have really enjoyed RentRedi so far, the platform has been great for sharing and saving documents with tenants and getting rent easily and automated with reminders. The REI hub has been a great add on to keep all my finance tracking in one place and even keep track of the pay down and depreciation amounts on my property. The Latchel add on needs some work, but has solid potential. They’ve made the customer service and maintainence work order submittal process easy, but overall project tracking management is faulty. The one ticket my tenant placed took several weeks, several mis-scheduled visits from contractors, and unclear communication on my end- still, I can tell they want to learn and improve, so I’m sticking with it for peace of mind during those 2am maintenance calls. Overall, I am excited to keep growing my portfolio and see how RentRedi develops to the gold standard for self-managing properties.Show lessMemo89462
Developer Response
Hi there! Thank you so much for this feedback, we really appreciate it! If you have more insights and feedback, please don't hesitate to share them with us, we are always looking to improve our customer's experience!Dislike
Well I lived in the same place for 7 yrs only used this app per my landlord for 1 yr..I wanted the extra boost for credit because I pay on time because it’s auto draft… once my lease was up the “closed” account came up even though online was every month on time! Then it dropped my credit score 41 points because my lease was up but I renewed and I was NEVER late. Plus to renew my lease not changing a thing I was told late payment which was untrue because I changed nothing. My landlord had to reconfigure the late payment because he knew I wasn’t and I proved it! So why invest into you doing credit screening?! For what? It’s crazy!Show lessFarmgal12
Developer Response
Hi there! We strive to create the best experience possible and we're sorry we didn't live up to expectations. We take your feedback very seriously and have passed this along to our team for further review.Great Choice!
There are a lot of solid platforms out there for property management systems. That being said, RentiRedi does a great job of having a lot of features all in one. I have had times where I have found the system hard to navigate at times and tricky to get it to do what I am wanting. That being said, I have not found a better option when it comes to customer service. They do a great job of getting back with you to solve any issue. I also like that they are always working to improve their systems.Show lessLazll
Developer Response
Thank you so much for this kind review! We really appreciate it!An amazing all-in one platform for landlords!
Been using RentRedi for a few months and have loved the experience. What sets them apart is their super helpful 24/7 chat support team. I’ve had any times of the day I have random questions on how to customize or do something on the platform and they are always ready to help. I love the integrations as well to add on on-demand maintenance support if needed.Show lessmidorin18
Developer Response
Thank you so much for your 5-star review! We really appreciate and hope you continue to enjoy using RentRedi!Too many glitches poor customer support
The app and the website are full of glitches. When I put my property in the system it would not let me organize the photos and every time I tried it would lock it up and I would have to completely close my browser and log out. I spent the entire morning on the phone with customer support getting the run around.
I held an open house for my rental and had 20 families trying to get into the app to complete pre qualification and it kept crashing on them. Both the owner and tenant app are a pain.Show lessdatingappreview
Similar issues to other low raters
For starters it’s super effed up that this app sells your data and if your landlord requires you to use this app, you can’t opt out of having sensitive data WITH IDENTIFIERS sold. Just incredibly unethical. This app now has access to all of my accounts with my bank, rather than only checking. The autopay option that I set up weeks ago did not autopay today. At least it sent a notice that it didn’t pay I guess?! So I went in and paid manually. Got a pop up that the payment was successful but then the charges still showed up as unpaid for hours after that. I confirmed with my landlord that they did receive the payment but if someone paid twice because it didn’t look like it went through, that could financially devastate renters. Now the Autopay option says it will pay on 5/1 but the screen to edit autopay is completely frozen except to exit out and I can’t confirm which account the payment will draft from next month. Same as other users, long waits for responses and the response has nothing to do with the inquiry. I will not hesitate to ask my landlord to discontinue using Renredi if this does not get resolved. I don’t recommend this app because it’s too buggy for having access to financial info and shouldn’t be live yet.
ETA, in response to developer’s response: it says right here in the App Store, contact info and identifiers may be tracked across other apps and websites by other companies. So…Show lessKatwcat
Developer Response
Hi there! First, we want to assure you that RentRedi does not store or sell any personal data. As for the auto-pay issue and any other bugs, please don't hesitate to reach out to chat support or team@RentRedi.com. We are happy to help resolve any issues and make sure your experience using the app is better!Complete garbage
This app is completely useless trash. It does not allow me to add a payment method or pay my rent. Avoid using this app, and avoid any landlord or managment company that requires it.LinRomir
