Leave a Review RentRedi for Tenants & Owners
basic features missing
a lot of people cant pay, or see documents. pretty critical flaw in the app right there. also uses plaid to process payments. virtual assistants cant fix major app isdues.Shady1212345
DESERVES ZERO STARS
Literally the worst and most frustrating app to have to put up with just to pay rent. It never works and it’s “support staff” is a total joke. Never even respond in any way shape or form. Drop down menus or buttons or just trying to save your email address (which is absolutely crucial just to login, no backup way of course) simply just do not work. Nothing saves. Nothing uploads. Buttons won’t work to move around the app. This is simple stuff that is basic basic basic that they have not yet figured out how to make functional for users and it is a NIGHTMARE!!! HATE IT!Show lesschime hater
Glitchy
This is my first month as a tenant using the RentRedi app.
This morning I got an email saying that my auto-pay was paused, due to lack of a payment method (which is odd, because I was confident that I had set it up properly).
I go to the app and attempt to edit auto-pay, but it requires that I pay any balance-due first, so I back-out and choose to pay May individually... and my payment method is still there, ready to use. One click. Paid.
So the auto-pay was paused for no reason.
I also noticed another potential hassle for the future: the check-box to cancel auto-pay is hidden beneath the SAVE CHANGES button.Show lessstevehorrocks
Dropped my bank account chat help posts articles instead of helping
Dropped my bank account chat help posts articles instead of helping. It’s obvious this app is not supported properly.Tocnsksnfivnd
Skims a “Convenience Fee” for Bank to Bank transfers
Plus there’s a percentage based fee of something like 2.9%+$1 if you use a card…understandable for credit card processing fees, but bank to bank transfers should cost nothing. Money grab, the burden for which rests on the shoulders of the tenant. Standard landlord arseholery.L.F. Eagle
Similar issues to other low raters
This app now has access to all of my accounts with my bank, rather than only checking. The autopay option that I set up weeks ago did not autopay today. At least it sent a notice that it don’t pay I guess?! So I went in and paid manually. Got a pop up that the payment was successful but then the charges still showed up as unpaid for hours after that. I confirmed with my landlord that they did receive the payment but if someone paid twice because it didn’t look like it went through, that could financially devastate most renters.
Now the Autopay option says it will pay on 5/1 but the screen to edit autopay is completely frozen except to exit out and I can’t confirm which account the payment will draft from next month.
Same as other users, long waits for responses and the response has nothing to do with the inquiry. I will not hesitate to ask my landlord to discontinue using Renredi if this does not get resolved.
I don’t recommend this app because it’s too buggy for having access to financial info and shouldn’t be live yet.Show lessKatwcat
Good tool but needs update
I need to upload my insurance to the app, but it doesn’t allow screenshots to be uploaded - only taking new pictures is allowed. I’m enrolled in paperless billing and don’t have any physical paperwork and no way to print the policy. A simple fix to allow electronic documents/screenshots to be uploaded would make this so much more convenient.Show lessmamao220
lost $140 :(
this app kept warning me i needed to set up renters insurance so i finally set it up only for my landlord to get irritated since it was already insured but the app had no way to make it stop warning me about it and now i cant get a refund for the insurance :((valyrii
Retrieving bank balance makes app annoying
If I need to look at what’s in my bank account, I’ll just use my bank app. This new update takes forever to retrieve my balance before I can even submit a payment. Then if I have another fee to pay, like a water bill, the app has to retrieve my bank balance again. Annoying feature.Curtpertino
Poor Technical Support + Lack of Transparency
The app was having difficulty retrieving my bank balance. When I reached out to the support team, they instructed me to delete the app, reinstall it, restart my phone, and then try again. Same issue, and, the help function in the app disappeared (or is not easily located). Poor customer service.
But then again, at the end of the day, “customers’”information is an input, their real customer is who they sell our data to + the fees collected from processing payments… great modelShow lessUser9193949495
