Leave a Review RentRedi for Tenants & Owners
Bank acct info crapped out, no help
I have been trying to pay my rent through the app, have done so successfully for last 7 months. This time, it just kept saying it was trying to retrieve my account balance before it allowed me to pay. I used the chat function to discuss the problem with someone, and they told me to uninstall and reinstall the app, which didn’t work, and then to delete the bank info and reattach. PNC bank didn’t allow me to use Plaid to attach, so I had to manually request the small deposits and reattach that way. As soon as it told me “success” I tried to pay the rent and got the same “retrieving balance” message. I have asked to speak with a supervisor regarding my complaint and have not received any response. TERRIBLE APP AND SERVICE!!!Show lessTerrible App and Service!
Terrible App
This app has been nothing but a nightmare in the few short days I’ve been using it. The function to upload proof of insurance doesn’t work. The ability to download a copy of my lease doesn’t work. It’s constantly marketing things at you. There’s no way to pay for anything without fees, regardless of by debit/credit card or bank account. I will never again do a rental from a landlord that wants to use this app. Headache central and the lack of website or other ability to access things is terrible.Show lessMe E H
Frustrating error
I’m currently dealing with an error where the app is telling me to update it in order to add any payment method, but it is already up to date. I’ve experienced this for a few days and still no resolution from customer service. I’ve emailed and chatted online. Wish there was an desktop or web-based version available for tenants so I can work around this error. Otherwise, I can’t pay my rent for our new place. Frustrating.Show lessMandecium
No one to help you and they sell your information
I have been trying for weeks to pay my rent using my routing number and this company is purposely preventing me from doing that. They push towards using your credit card and charging a very high fee or you have to log into your bank’s website and trust that your information will not be hacked. Every time I pay my rent, I get way more spam text messages and phone calls. I have been messaging with customer service with no luck. They keep depositing and withdrawing from my account so he much more confirmation do they need? And there is no option to confirm those transactions as this company conveniently hides it. Seriously no one cares at this company and just want to constantly nickel and dime you when you want to pay your rent. I am forced to use this sub par app because that is what my landlord wants and I’m sure he’s getting a kick back from this app as well.Show lessstonehopper1067
Stay awayyy
If you want your day to be good and peaceful, do not download this app because they will start giving you gray hairs. Very unprofessional and useless. They really have a hard time answering their phones. They prefer text chat which is also useless and not helpful. This must been a mistake for them to have a 4.5 rating. This is a total mistake. The rating must be as fake as them.Show lessDoooke
Horrible App!!!
This app is horrible and useless. Have a problem trying to pay rent and one knows how to help when errors arise that stems from the app itself which causes late fees. They want you to delete the app, take a screenshot of what the error says and email it to them … not once, not twice or even three times… but four times with the exact same error and they still can’t help me.Show lessHotalien
App breaks the law
Needed to resubmit an app to submit missing documents. The app required that I pay the application fee again (not applicable since the fee is for the background check, nothing to do with the docs).
$35 fee is the legal limit in the state of California, but the app forced me to pay again for a total of $70.Show lessYehffvswuyvuw
Has potential but it’s a NO
This app has potential and they aren’t moving fast enough to make updates.
1. It’s takes way too long for money to post. 4-5 days, why does it take so long?
2. “Customer Service” is a joke. Takes them way too long to respond. It’s not like most chat customer service options, it can take 5-10 minutes to reply after the chat has started!! Then when they do respond they are not knowledgeable or send instructions for something that doesn’t apply to the problem! Support is laughable.
3. You can split rent charges however under the tenant list of charges it only displays the last updated amount NOT the total. So if you have section 8 who pays a portion and the tenant pays a portion you cannot create separate charges. If you do the total won’t appear on the tenant card or list of charges. Deal breaker.
4. FINAL DEAL BREAKER, once a tenant pays you cannot apply a portion of the payment to another charge. I added a pet fee after the tenant paid but cannot pay the charge. Now it appears that the tenant paid extra rent. I’m unhappy none of this was told to me in the beginning. I’ve wasted time and money.Show lessOnlyher45678
Social fraud
As soon as I filled out this app I started getting calls from fraud numbers saying my social had been compromisedMentor Group LTD
Useless.
If I could give this a 0 star review I would. This app provides no help when an issue comes up. The only answer that I get is “talk to your landlord”.
When I got a new landlord at my unit that also wanted to use this app for payments, I tried to ensure that they were going to the new landlord not the old one. This problem is that nowhere in this app does it tell you who your payments are being made to. So I tried to reach out to support and got no help. So when my rent was due THIS APP PAID THE WRONG PERSON. Now I am having to bend over backwards and do all the work myself to get my money back.Show lessOrganizedperson
