Leave a Review LinkBluCon
Frustrating and FAILS
Your LinkBluCon app is useless if the equipment it is designed to work with doesn’t work as it is supposed to. I went for months not being able to use the NightRider because you failed to upgrade the device to use FreeStyle’s with an expiration date after 9:40:2023.
Now either it has failed and you are reluctant to admit. I have tried all of the suggestions you have sent and none worked.
The NightRider is essentially a piece of junk,Show lessNCMom 1964
Developer Response
Dear NCMom, Now we support Freestyle Libre 2, Libre 1, Libre Pro available globally (including in the United States). If you are still not able to use it please send an email to contact AT AmbrosiaSys.com with following information NightRider BluCon Purchase date: Firmware version #: You can find this information on the "About" screen of the LinkBluCon app after connecting the BluCon to LinkBluCon app. It should be 8.7 or aboveFalse Advertising
I blew $150 on this thing, and it never worked. After going back and forth with support, they finally admitted that it does not support the current version of the Libre 2 sensor, even though it is advertised as compatible. In spite of this, they refused to offer a refund and just stopped answering my emails.Show lessneo979
When it works it’s great
I bought mine over a ear ago. Right out the box it worked fine with my iPhone 13 Pro Max phone. I use this with a Libre 2 sensor. I did try using the Libre Reader device. The Reader worked fine as long as I remembered to take it with me all the time. I would forget it on my way to work out picking up lunch somewhere. I went back to using my phone app and wanted something that made the Libre readings send to my phone like the Dexcom does. My insurance refused to give me the Dexcom option so I bought theBluCon Nightrider to try back in 2021. It worked great for all of 2022. Since March of this year I have had issues with it not connecting to my phone or it will connect but not show any of the readings from my Libre2 sensor. Sometimes the Libre2 sensor stopped working so I would remove it and put on a new sensor. The BluCon still doesn’t work all the time still. It’s out of warranty but support has been great working with me. Reboot your phone and disconnect Bluetooth and have it forget the BluCon then restart your phone, put a new battery in the BluCon then reconnect it and the Libre2 sensor and pray the BluCon works. It doesn’t till after the 6th time if I’m lucky. It knows when the 1 year warranty runs out.Show lessimnoAng33l
Developer Response
Dear Ang33b, We regret any inconvenience you may have experienced. Kindly get in touch with our support team, and we will be more than happy to assist you. While our warranty lasts for 12 months, our commitment to our users goes beyond that. Many have continued to use our product successfully even after 4 years.Could easily be a 5star product if it worked as it claims for more than a month.
First and second sensors worked flawlessly. The 3rd sensor would not be read by the Night Rider transmitter. Also a 4th I was forced to use that next day because the other sensor was ruined. So now I’ve lost a very expensive sensor and have a tool I can’t use. Ambrosia customer support is greatly lackingShow lessSpartacusRonas
Zero Stars
Bought this horrid product, begged tech support to fid it. notjing but constant errors. I sent no less than 30 emails to support, and even got someone on the phone once..
I tried to return it from the beginning, but they do not refund anything they say they accept returns, but in practice they do not. They stall you and string you along until you can no longer dispute the charge on yoru credit card, then keep your money.
This is a terible product, and a terible company.Show lessTraunch
New Version
Deleted old app and reinstalled didn’t download, keeps telling me to updateGeilap
Fixed update of Jan 27/23
My BluCon has been searching for my Libre 2 since the new update of Jan.27/23
There goes another battery… and it’s still not connecting even after deleting app, reloading it.
I am regreting spending the money on what I thought would be a useful tool. Do not purchase.TandTTravel
Great when it actually works.
Without a doubt the BluCon products (which I’m on my 3rd iteration of) have terrible bluetooth connectivity.
Several times a day I find the device has randomly lost connection, which forces me to “scan” to re-pair it.
I did that last night before bed, this morning it showed it literally was still trying, showing it had been over 7 hours. My phone stays on my headboard so it was 3 feet away that entire time.
I find myself having to power cycle my phone several times a day in order to use the device. It literally takes less effort to use Libre’s manual scan functionality.
In contrast, I have experience with countless bluetooth devices, from wearable thermometers & breathing trackers, blood pressure & oximeter trackers, to several brands of bluetooth blood sugar monitors. ALL of those have have bulletproof bluetooth connections, even in cases where the value of said devices cost a fraction of the BluCon.Show lessBobby T.
Developer Response
We're truly sorry to hear about the issues you've been facing with the Bluetooth connectivity on your BluCon devices. It's disappointing to hear that the connectivity has been inconsistent, requiring frequent re-pairing and phone power cycles, especially when the device is in such close proximity. We understand that this inconvenience can detract from the overall utility and ease of use of our product. We pride ourselves on delivering quality products, and we take your feedback seriously. We are constantly working to improve our devices based on our users' experiences, and your input is invaluable in that regard. We will escalate this issue to our technical team for further investigation and to improve future iterations of BluCon. Meanwhile, our customer support team will reach out to you to provide assistance in resolving the connectivity issue. We want to ensure that your experience with BluCon becomes as seamless and beneficial as your experiences with other Bluetooth devices. Thank you for your patience and for bringing this matter to our attention. Your satisfaction is our priority, and we appreciate your continued support as we work towards resolving this issue.Documentation is very poor.
Yes it sort of works in watch mode, but no HealthKit integration if you go that way.
It works, but is huge, and if you bump it, it rips the sensor right off of your arm. It is easily 3-4 times as thick as the sensor. So you’ll be walking around with a giant bump on your arm.. which is very easy to catch getting in or out of a car, walking through a doorway, etc. sensors can’t be reapplied so if you knock it off you lost it.
My best solution has been to wrap my arm with the kind of stretchy bandage that sticks to itself.. like you get after a blood test. About a half of a roll of that keeps the thing on, but it’s such a pain…
I wish I would have bought the Miao Miao. So much lower profile…. And tomato is a fantastic app…
This thing works, but it’s clumsy, and flakeyShow lessDeveloper Response
We are disheartened to see you utilizing this platform to endorse a company that has replicated our design and is now leveraging individuals such as yourself for promotion. If you have indeed purchased our product, we kindly request you to return it.It would be great if it actually worked.
I bought this a few months ago and ever since I’ve not had more than a week when it worked properly. The transmitter simply keeps disconnecting from the app and you have to reset the transmitter manually pressing a tiny button. The issue had been fixed a few weeks ago in a past version, but I have automatic app updates turned on on iOS, so I don’t know curte version it was and I have been having the issue again during the past weeks. This issue de facto makes the product useless, since I have to keep resetting the transmitter as often as I’d scan the sensor with my phone. I’m on iPhone 12 Pro, 15.6.1.Show lessh_correia
Developer Response
We are really sorry to hear about the ongoing issues you've been experiencing with our product. Your experience does not reflect the high standard of quality we aim to provide, and we appreciate you bringing this to our attention. The problem you're encountering with the transmitter disconnecting from the app and needing to be manually reset is certainly frustrating. We can understand how this makes the product less useful for you, and we apologize for the inconvenience this has caused. Our technical team is continuously working on improving the stability of our product's connectivity, and we've noted your particular issue for further investigation. We're sorry that the problem seemed to have been fixed only to recur again. In the meantime, could you please ensure that your app is updated to the latest version? If you've already done this and the issue persists, please contact our customer support team directly. They will guide you through some troubleshooting steps, and if necessary, arrange for a replacement transmitter. We value your patience and understanding as we work to improve our product based on user feedback like yours.
