Leave a Review LinkBluCon
App closing
Today the app will not stay open. Force closes itself. Started around 11am central time. Was working prior to that, although still eats a battery every 2-3 days now.Psigna
Disconnects battery issues
Terrible device. Batteries last 4 days max. Using Duracell 3v. After successfully readings for a few hours the device does not produce a reading for three plus hours.
I asked for a refund. Waste of money and time.CorradoPerilli
Very good and helpful devise
I liked itmads 29
Bad Product, Bad Company
I recently switched from the Dexcom G6 to a Libre2 because of insurance issues, coupled with regular Bluetooth failures and an arbitrary 90-day limit on the transmitter. (I thought, cool device, maybe I can get Dexcom-like monitoring).
I did not get an opportunity to test the software, since I could only sync the device once.
I received an RMA to return the Ambrosia Nightrider BlueCon and then a refund minus shipping and a 30% restocking fee since I had opened the box. Terms and conditions don’t mention restocking fees.
The waterproof version adds Tegaderm patches, some round stickers and a plastic cover with a strip of inexpensive elastic. When stuck to a Libre with the included adhesive-patch and the cover, you wind up with tight elastic band around your arm and nearly a centimeter thick device hangin’ from the fat under your arm.
Once the thing is stuck on, it’s not removable without pulling off the Libre2. Then the Ambrosia Systems Nightrider BlueCon had to be pried off with a nail file!
I think the “Con” here is a device that doesn’t “connect,” unpublished return policies, and no instructions on how to use the waterproofing.
I hope you will appreciate the over $200 it’s cost me for this review ($50 for the 30% + $175 for a new Libre2).
If you have had a similar experience, please consider reporting this company to the FDA (medical device problem), FTC (false advertising), your state Attorney General and Post a review on the AppStore.Show lessiPhoneMandible
Developer Response
Dear iPhoneMandible, Information about our return policy is available on our website. If you need direct access, please reach out to our customer support, and we'll promptly share the link with you. We understand you've had concerns with both Dexcom and BluCon. We truly wish our product could have met your needs. If you feel our solutions aren't the right fit for you, glucometers remain a potential alternative. We appreciate your feedback and take it seriously.DO NOT PURCHASE!!! This product is the WORST!!!
I am a student nurse and I am not allowed to have my telephone on the unit so I cannot utilize it to scan my Libre. My husband purchased the Ambrosia NightRider system. It worked for all of two days. The Bluetooth connection to the Apple Watch Series 7 worked for only a few hours. Got 3 readings. The device remained locked and the battery which quickly died could not be changed as the device would not release the cap that holds the battery. I also ordered an arm band to hold the device on top of the Libre sensor. I ordered black and it was sent in white. It was a polyester fabric that was unraveling upon arrival and quickly deteriorated every time I handled it. I am becoming a nurse to work with patients that have diabetes. I will be sure to mention to every diabetic patient that I encounter to STEER CLEAR and to NEVER even consider this product! SAVE YOUR MONEY!!! NO RETURN SLIP OR CONTACT PHONE TELEPHONE NUMBER FOR ASSISTANCE.Show lessThe GOD☀️Life
Developer Response
We are truly sorry to hear about the difficulties you've encountered with our NightRider system. As a company, our mission is to create products that facilitate the lives of those dealing with diabetes, and it's clear that your experience fell short of our goal. Your feedback is crucial in helping us rectify these issues and improve our services. We regret the inconvenience caused by the battery and Bluetooth issues, as well as the mix-up with the armband color and its poor quality. We are looking into these matters urgently to prevent future occurrences. Our team would appreciate the opportunity to rectify this situation. We'd like to offer you a replacement for the NightRider system and the armband. We'll ensure the color matches your preference and that the quality is up to standard. If you'd prefer, we can also issue a full refund. We understand you didn't receive a return slip or contact phone number. Our sincere apologies for this oversight. You can reach our customer service team contact AT AmbrosiaSys DOT com . They will guide you through the return process, if that's your preference. Again, we're truly sorry for your negative experience, and we're committed to making things right. We value your work as a future nurse and your dedication to improving the lives of diabetes patients. We hope to regain your trust and provide you with a product you'd be proud to recommend.Stay away from this system
The device has a flakey connection that only works 70% of the time (I bought the night rider)
The batteries only power the device for 5 days then you get no readings even though the app said the battery is full and is still connected. I thought maybe cheap batteries so I bought duracell but the problem persists.
I think the device is poorly designed and that makes the app useless.
When it does work with a new battery for the first 5 days it is nice and displays values in apple watchShow lessGabe b real
Cannot register in app or online
I cannot register in the app because it won’t let me enter or select a birth year. There is also no place online to register. The app is close to useless if I can’t share the data with my doctor! Also applying the Nighrider to the Libre 2 sensor was NOT as easy as the video suggests. Mine fell right off no matter how hard I pushed on it. I had to use the arm band that came with it for it to stay in place (also took a while to wrangle it in the right place and tighten almost as tight as a blood pressure cuff). Then even though it was reset and paired with the app on my phone, it wouldn’t connect to the sensor and pull a reading, at least that’s what it looked like. After 10-15 minutes pushing it in over the Libre sensor it FINALLY started posting readings. Update just 15 minutes later: now it’s not posting readings again. I think when I left the room for 5 min or so the app just stopped the readings and won’t start again when I got back.
ZERO APP SUPPORT!!!!!!! If you click on app support you you get a page not found error on their website. My review is NOT showing up.Show lessBayouSharon
Thoroughly disappointed
If I could leave less than one star I would. I have been thoroughly disappointed with the night rider. Didn’t work from the moment I took it out of the package. Tried with multiple sensors, have removed and redownloaded the app, forgot device and re entered, disconnected and reconnected and changed the batteries. Just keep getting a battery alert and it saying that “patch reading error” is occurring. After 140$ I would’ve hoped I could’ve used it 🥺Show lessLunaLunaire123
Stay away they just take your money.
I bought the waterproof version along with the 3D holder on 10/36/2021. I have reached out mutiple times to at least get a date when they would ship. I got one response saying the order had been processed. They have no contact number to speak to someone over the phone and won’t give any information if they’re out or when it will ship. Stay away go to the competitor for your CGM system.Show lessjmatsoukas
Make some common sense changes
Only 3 days in, but the app needs a readily accessible snooze - like on the home page! OTW, a 5.Susie Null
