Disappointed
Product prices are not up to date, also the product list is misleading! Every time its really confusing what should be the actual amount that needs to be paid to the rider because the app shows something and the rider informs prices are different!!
No service
No support service on any emergency situation. Wrong food delivery always
Schedule timing for pick up
Being first time user of the app I am very satisfied with the experience. Very easy to use app. Well designed
However I would like to provide feed back for further option. If there was an option to schedule pick up. Either 1or 2 hours booking in advance or even 1 day or 2 days in advance. Which also saves time as well. For job security a safety deposit can be applicable for advance booking. A notification can also be sent via message for the rider to let them know about the booking for two days daily until the due date.
If the rider cancels the booking some portion of the advance can be taken off as a cancellation fees. I think this would a very useful tool for the app.
Thank you
Regards
Abhishek
However I would like to provide feed back for further option. If there was an option to schedule pick up. Either 1or 2 hours booking in advance or even 1 day or 2 days in advance. Which also saves time as well. For job security a safety deposit can be applicable for advance booking. A notification can also be sent via message for the rider to let them know about the booking for two days daily until the due date.
If the rider cancels the booking some portion of the advance can be taken off as a cancellation fees. I think this would a very useful tool for the app.
Thank you
Regards
Abhishek
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Useful and Reliable
Very useful app especially when you lost your wallet you can use the “pay later” option to book a ride back home safely. A reliable app that secures your ride safely anywhere you go
Great app - let’s continue to improve it
Great app for locals and tourists. Clear and easy to use. As a woman travelling on my own it provides confidence and security in particular about cost and route.
Next improvement I’d like to see is being able to choose an Electric Vehicle in order to support the reduction of the extreme pollution in Kathmandu.
Next improvement I’d like to see is being able to choose an Electric Vehicle in order to support the reduction of the extreme pollution in Kathmandu.
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Stop spamming promos every freaking minute
The amount of notifications you send is obnoxious. I would disable notification for your app but again i need it when i call for rides. Your advertising and promo alerts are getting more and more irritating reduce the amount of alerts you send.
No Fix charge, neither able to find locations!
This my 4th time using Pathao, each time hard to find correct location on map! My home address also can’t locate/ set it to correct map address! N every time, they charge more than the set charge!
The worst is the latest ride that I’m taking now, we booked a taxi n waiting for it more than 15 mins, we decided to take a small stroll as the car in map was too far to reach to pick-up location! After few mins we came back to pick up location n wen I check the app, found out that the charge was increased!!! Why the hell the charge has increased when the taxi hasn’t even arrived at pick up location n neither we changed the pick up location??? Also, why every time the charge is increased at the end of the trip???
The worst is the latest ride that I’m taking now, we booked a taxi n waiting for it more than 15 mins, we decided to take a small stroll as the car in map was too far to reach to pick-up location! After few mins we came back to pick up location n wen I check the app, found out that the charge was increased!!! Why the hell the charge has increased when the taxi hasn’t even arrived at pick up location n neither we changed the pick up location??? Also, why every time the charge is increased at the end of the trip???
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Except Map rest all are good
Pathao map needs serious update like Uber.
Worst Customer Support
Any complaint is replied after ages with a long explanation of charming words, but no actual action is taken, for any overcharge or payment related issue only sweet words are catered, not a single penny is refunded such worst grievance process makes the rider feel immune and they behave like anything with customer, fare is also very very high comparing to other apps in recent days. Lastly most of the riders are not using their registered vehicle any they just don’t care about it when asked, only because any complaint about it should be made by customer with replaced vehicle number, model and even color also! how ridiculous!
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Taxi service car
Best taxi app service in Kathmandu,will use again
