Worst app I’ve ever used
It’s almost as if they’ve thought out every way possible to make paying your bill SO difficult, that you end up giving up and/or forgetting about paying it on time - and they make more money on late fees.
I truly believe that.
Every time I log in to pay my bill, it’s always the same thing. You have to input your password every time you go to a new screen even after you’ve already logged in. To pay a bill with the credit card on file you have to input the 3 digit security code, which I always have to end up going and finding my card to locate the code, if you want to change your card on file you have to AGAIN enter your password first - but for forbid you have forgotten your password, now you must input your account number. Go find your first paper billing statement. Oh but then your new password can’t be the same as the last five. and once you finally get in after 20 minutes to change your card on file “we are sorry for the inconvenience, we are unable to process your request at this time. Please try again later” - aka, we are just trying to stall and make this difficult so you give up and we get you on a late payment.
It’s honestly the WORST app I have ever used in my life.
I truly believe that.
Every time I log in to pay my bill, it’s always the same thing. You have to input your password every time you go to a new screen even after you’ve already logged in. To pay a bill with the credit card on file you have to input the 3 digit security code, which I always have to end up going and finding my card to locate the code, if you want to change your card on file you have to AGAIN enter your password first - but for forbid you have forgotten your password, now you must input your account number. Go find your first paper billing statement. Oh but then your new password can’t be the same as the last five. and once you finally get in after 20 minutes to change your card on file “we are sorry for the inconvenience, we are unable to process your request at this time. Please try again later” - aka, we are just trying to stall and make this difficult so you give up and we get you on a late payment.
It’s honestly the WORST app I have ever used in my life.
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Can never view my bill PDF
I get the bill, but whenever I try to view the PDF of my bill, it is always unavailable. Three ways to get in to view it. All don’t work. I’d love to see the breakdown of my water bill, but this app is terrible.
Need Text message/notifications
It would be really nice if we get text message notifications each time we use an HCF of water so that way you can help us monitor and conserve water.
Missing the basics
You cannot select mandatory fields in order to input your info. Email ID is mandatory, but is also a non-editable field which makes paying through the app impossible.
An embarrassment
This is what I get after providing my credentials: “We apologize for the inconvenience but the service is currently unavailable.”
America’s Finest City...America’s Worst App?
America’s Finest City...America’s Worst App?
Can’t even pay online
Can’t put my email
Pathetic
Can’t even get it to work on iPhone the interface doesn’t work with wallet& password
Hard to use
Immediately kicks you back to the home screen if you switch apps or even momentarily turn your screen off. Asks for your password constantly. Just generally really hard to use.
Terrible
Maddening to use. Constantly asks for your password even after you’ve logged in. Constantly kicks you to the login screen if you switch away from the app even for a second. Walking to the city building and paying your bill would take less time and be more efficient than using this garbage app.
New app
App did not download correctly so I deleted it and now I can’t download it again
