Leave a Review Cox Homelife
App has changed in the last few months
When I downloaded the app 2 years ago it seemed to be ok, somewhat limited but I figured it would be upgraded. I use an iPhone 12 Pro 256 so I have plenty of power and ram. Lately I have to restart my phone every time I want to turn the alarm OFF and now I have to restart my phone to arm the alarm system. Cox service said “maybe” I should uninstall then reinstall the app but other than that they really didn’t know what to tell me. Also sometimes it will say I have a device not working it it lets me arm and disarm anyway. Any buddy else have this issue?Show lessknown as bear
New bug - sign-in requires app restart
We have been using this app for years, and it meets our needs in general. However, over the past few months, it has developed a new behavior, which is very annoying. This is on iOS devices, and is reproducible across multiple such devices.
When you activate the alarm, say, upon leaving the house, it might work fine. However, when you return home and seek to disengage the alarm, the app won’t sign in. You have to physically completely close the app and then re-open it in order for the sign-in to be enabled. This behavior was not present in older versions of the app.
I contacted Cox directly to report the bug, but they have no clear mechanism for bug reporting. They only wanted to provide user support, which I do not need. So, I am left with no recourse other than to put it in a review.Show lessLarry10956
What happened to this app? Dec 2022
I’m writing to plea with the developers of this app to fix the recent multiple issues. It’s enough hassle to consider cancelling the service and look for a new provider. There are issues with logging in/face id and spinning wheels. I have to hard close the app almost every time I log on, and then log in again. The recordings are now being shown out of time order. Lastly, to see a video maximized you could rotate the phone/screen and now that function seems completely messed up, it shows a quarter of the screen and freezes and cannot be manipulated. I don’t feel very secure with a product meant to make a difference in people’s safety, when all it does is glitch out constantly. What are we paying for?Show lessHCissa