Leave a Review Cox Panoramic Wifi
Internet connection horrible
I have called and put in a service order. The technician came out, tested the lines from the house to the main and everything checked out as it should. He informed me he turned in a service order because there was an issue on my mainline. And it was showing, there was something wrong and they would have to come out and correct the problem. However, he could not fix it because it was behind him. It is now been over a week and the Internet is still off and on. I work from home and I am a disabled combat Marine. I am disappointed in Cox communications and their lack of interest and correcting the problem. I will be looking for other service providers that are more consistent in care about their customers. I would like to let you know that the technician came out and tried to correct the problem gave us exemplary service. However, I cannot say that about the rest of the company.Show lessColton home in Mesta park
Random outages
I understand that the internet can be out of our control because of technology but it is very inconvenient when I randomly get outages in my location. What makes it worse is that I don’t get a notification or alert of said outage, whether scheduled or unscheduled. I’m sure it’s not hard to send out an automated message of said outage, especially for people who work from home that require internet. “When” you open your cox app is where you’ll see the random notification but no alert of said notification. Then you have to sign up your phone number for an alert text that’ll notify you when the internet is back up, YET numerous times my internet turns back on and never do I get a green light that my internet works until hours later. Honestly, I’m not upset with the actual product of the internet, only the delivery and workers who stand behind COX. I hope this improves because if not, eventually other competitors will acknowledge this and improve their services to compete with your services.Show lessBhunjivgy
Unreliable! New “updated” router now blocking devices; NO help fixing from COX
When inquiring about adding an extender, the COX rep recommended I also exchange the old router for a newer “updated” router. I followed her recommendation (plus considering adding 2 cell lines to the landline and internet service currently with cox). After installing the new router and extender, I discovered one of the security camera systems was no longer available on my iphones or ipads. This had never been an issue with the previous router. Numerous phone calls and “resets” (now running into hours of time) have failed to correct this. The reps are courteous but just providing lip service; They just keep passing me to someone else or putting me on hold and later disconnecting. After lengthy conversations yesterday, (to no avail), I discover this morning that now all my devices are no longer connected and apparently blocked now. (One iphone and one ipad reconnected @ 2.5g, when I tried the reboot process). Prior to this morning at least everything was connected except the one security system. 14 other devices now will not connect. NONE of these issues existed on the “old” setup. If someone at COX doesn’t get this fixed soon I am pulling the plug on all COX services and will NO LONGER recommend or approve use of COX in any of my personal or professional activities. (So much for their “continuous care” service)Show lessJustaperson82