App has changed in the last few months
When I downloaded the app 2 years ago it seemed to be ok, somewhat limited but I figured it would be upgraded. I use an iPhone 12 Pro 256 so I have plenty of power and ram. Lately I have to restart my phone every time I want to turn the alarm OFF and now I have to restart my phone to arm the alarm system. Cox service said “maybe” I should uninstall then reinstall the app but other than that they really didn’t know what to tell me. Also sometimes it will say I have a device not working it it lets me arm and disarm anyway. Any buddy else have this issue?
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New bug - sign-in requires app restart
We have been using this app for years, and it meets our needs in general. However, over the past few months, it has developed a new behavior, which is very annoying. This is on iOS devices, and is reproducible across multiple such devices.
When you activate the alarm, say, upon leaving the house, it might work fine. However, when you return home and seek to disengage the alarm, the app won’t sign in. You have to physically completely close the app and then re-open it in order for the sign-in to be enabled. This behavior was not present in older versions of the app.
I contacted Cox directly to report the bug, but they have no clear mechanism for bug reporting. They only wanted to provide user support, which I do not need. So, I am left with no recourse other than to put it in a review.
When you activate the alarm, say, upon leaving the house, it might work fine. However, when you return home and seek to disengage the alarm, the app won’t sign in. You have to physically completely close the app and then re-open it in order for the sign-in to be enabled. This behavior was not present in older versions of the app.
I contacted Cox directly to report the bug, but they have no clear mechanism for bug reporting. They only wanted to provide user support, which I do not need. So, I am left with no recourse other than to put it in a review.
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What happened to this app? Dec 2022
I’m writing to plea with the developers of this app to fix the recent multiple issues. It’s enough hassle to consider cancelling the service and look for a new provider. There are issues with logging in/face id and spinning wheels. I have to hard close the app almost every time I log on, and then log in again. The recordings are now being shown out of time order. Lastly, to see a video maximized you could rotate the phone/screen and now that function seems completely messed up, it shows a quarter of the screen and freezes and cannot be manipulated. I don’t feel very secure with a product meant to make a difference in people’s safety, when all it does is glitch out constantly. What are we paying for?
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Camera Offline-Not Offline
It looks likely this app has a bug with the latest iOS 15.6.1. After updating, one of our four Camera’s appears as “offline” on the main page. Click on it to get to the Timeline and it still shows camera offline at the top of the page. But the timeline is complete. Click on an event, slide the time to Live and voila, a current camera view. Going to the home’s controller shows all four cameras are working.
Cox needs to fix this bug and be more attentive to iOS changes.
Cox needs to fix this bug and be more attentive to iOS changes.
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Total garbage. Don’t waste your money!!!!
I’ve had cox for years so when I bought a house and they offered security cameras I just trusted them. Immediately I realized it was a waste of money. I had a nest camera in my last place and it worked 10 times better than cox’s camera. For one, the nest camera keeps several days of footage you can scroll back through at any time. With cox you only get to record small clips that are saved determined by idiotic “rules” you set. Secondly the nest camera had sound. Thirdly the nest app always worked. Coxs app is very buggy and is often pointless. So mad at cox for selling me a crap product I’m stuck with and have to look at hanging outside my house everyday.
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Piece of $&@#
The only thing these camera’s are good for is, to take up space on the outside of your home. Cox Cable is a joke for any type of home security. Their cable and internet barely works half of the time and it says a lot when their techs come out to try and fix any type of issues with the camera’s when they won’t come online. I had 6 different techs come to my house to try and fix the thumb nails on my camera views and they told me, we have never seen this before and couldn’t fix it. Cox Cable is a joke when it come to security.
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Worst home security ever
This app has so many major flaws. Number one being: when switching in between apps, it logs you out so you have to sign in everytime you want to look at the camera. Taking minutes to log in and reload when you want to catch something live in your front door defeats the purpose of having a security camera.
Doesn’t warn you real time when the door is open. It takes a minute or two before notifications show up.
Doesn’t automatically record movements. You have to sit there and hit the record button if you want to replay something. Again, defeats the purpose of having a security camera when I have to sit there and watch it to catch something.
Doesn’t warn you real time when the door is open. It takes a minute or two before notifications show up.
Doesn’t automatically record movements. You have to sit there and hit the record button if you want to replay something. Again, defeats the purpose of having a security camera when I have to sit there and watch it to catch something.
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Slow!
Just got the hardware installed and the app will not work. It keeps freezing and won’t let me set any rules or automations. If the app is the main way to use the app, then Cox needs to update their app. Based on other reviews I see that many people are having the same problem and that this has been going on for a while. Really thinking about calling them and telling them to come get their hardware.
It gets worse with every update. Don’t send push notifications anymore and the sensors are now garbage. Get you a ring or some other effective and reliable system.
It gets worse with every update. Don’t send push notifications anymore and the sensors are now garbage. Get you a ring or some other effective and reliable system.
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Cox Homelife
I understand now why I’m having problems with the camera not sending me text messages and the door sensor lagging anywhere from 15 seconds to a minute or more before I get the text notification. I didn’t realize that they updated their app. Whatever it is they done, they need to undo. Because it worked great until a month ago when they changed it!!!!!!
I deleted the rule for the camera and tried resetting it, but it doesn’t even have the option for a text notification, just an email! That in itself is going to lag in time!!!!!
Undo the app update, it made things not work properly! I saw no problem with it before the update a month ago, so, seriously, undo it!!!!!
I deleted the rule for the camera and tried resetting it, but it doesn’t even have the option for a text notification, just an email! That in itself is going to lag in time!!!!!
Undo the app update, it made things not work properly! I saw no problem with it before the update a month ago, so, seriously, undo it!!!!!
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Would Not Recommend
I had Homelife (door sensors, 1 lightbulb, and a front door camera mounted up high) for 2 years with a contract. After just a few days of having it, I knew I wouldn’t keep this security. Sometimes I would get a text minutes later that there WAS motion at the door and sometimes I wouldn’t get a text at all when I knew a package was just delivered to my front door. Sometimes the camera would record movement from a bird walking around my porch but somehow couldn’t record when someone is actively knocking on my door. It’s ridiculous and inconsistent. One of the few positives is when I would pull up the camera to watch it in “Live” mode, it wouldn’t lag and I could see what was actively happening at my front door which was convenient at times. Don’t waste your money.
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