Do not get almost worth paying extra to not have
So I’ve dealt with the issues the Homelife system has, trying to work through it genuinely thinking there is some sort of technical issue on my end. This is not the case have had new cameras installed the app has booted me off and have to re set-up everything the camera has such a delay before it starts recording that it might as well not work at all. If I could cancel the plan I would we have Vivint so you get to see how it’s supposed to work vs how cox Homelife works. Do not buy if it comes with the package deal get the home phone that will be more useful.
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Needed for security, but app is not good.
I need this app for my home security system. After long days of work I come home ready to get inside with my hands full. This app takes maybe 3 full minutes to load up, and then the majority of the time it doesn’t allow me to enter my fingerprint as a password. Our account is a shared account for the household - I don’t have access to the actual password and email so I use my finger print. If that doesn’t pop up, I either have to go through my saved passwords, or close the app entirely, and reopen (having to wait the 3min loading time AGAIN).
Unlocking my door which should take 30 seconds is a 5 minute task with this faulty app.
Also surprised to see such a low overall rating, and yet it seems no improvements have been made to better the app.
Unlocking my door which should take 30 seconds is a 5 minute task with this faulty app.
Also surprised to see such a low overall rating, and yet it seems no improvements have been made to better the app.
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Pretty Disappointing
You’d think with how advanced Cox seems to be that they’d put better effort into this app. Especially since they promote it in their packages. First off: the app doesn’t save your login data or let you log in fast enough to actually see what’s going on...how does that help me at all with home security?
Second: the devices connected to the app always has ‘communication errors’...super annoying. Again..how am I supposed to feel secure with these devices?
Needless to say they need to redesign this app completely and make sure everything works before promoting the devices to their customers. No wonder they gave us ours for free 😒
Second: the devices connected to the app always has ‘communication errors’...super annoying. Again..how am I supposed to feel secure with these devices?
Needless to say they need to redesign this app completely and make sure everything works before promoting the devices to their customers. No wonder they gave us ours for free 😒
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Disappointment
I’ve had the app for a while and system. All of the other reviews are correct, about the problems. Crashing app, crashing my phone, freezing the screen. Now w new software update on phone, I can’t use the system I pay over $100 for to do the actions it’s “designed” to do. I pretty much never write reviews on anything, so it has to be remarkable or awful for me to do so. The bundle. Internet is great. I can’t download videos anymore. Get an error try again later banner in the home life app. The tech support tonight let me know that the app and phone software aren’t compatible. And since I’m in a contract, if I cancel there’s an early termination fee! It could be worth it to get another system that works better.
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Not worth the money
They are over charging for a mediocre system that is constantly having issues, blacking out, takes forever to load and doesn’t do what it’s suppose to do. I had someone steal an item of my porch in the middle of the night and it didn’t even record them! Basically useless! All you will end up doing half of the time(when it does decide to work and isn’t having system issues) is looking on monitor just to look outside. You can have it set up to record this and that but it won’t. It will record insects, wind, maybe an alley cat or two..bout it! Don’t waste your money. I deserve a refund for the past 3 years!
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Bad design and usability of the app
Don’t know where to start. Is the app designed for convenience and security or just for the namesake? To use the app I have to login every time. To arm or disarm or even just to check the status when I open the app the login screen pops up. After I login and arm the system and if I terminate the app and open again, the app is like login buddy. SERIOUSLY??? It doesn’t remember basic setting that the sensor is bypassed. Even though it’s bypassed when arm the system, the sensor is shown as active instead of bypasssed so I’d have to turn off the sensor and then arm again.
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Crapp app
Should be 0 star. If I use the finger reader for more than a nanosecond then have to log in all over again. Can’t get to the automation to change the light rules; it just spins and spins without ever connecting. Over the years the app hasn’t been very good and every time they “improve” it then it’s worse. Keep the dang kid programmers out of it and give us back the ability to work from a PC.
Just assume everyone uses an phone or pad, huh? Often comes up with a white screen and have to completely shut down/off the device and restart. Tired of paying for something that you can”t even get decent support on and is truly crap so ADT, you’re up next.
Just assume everyone uses an phone or pad, huh? Often comes up with a white screen and have to completely shut down/off the device and restart. Tired of paying for something that you can”t even get decent support on and is truly crap so ADT, you’re up next.
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App is a joke.
Terrible. I have the camera, sensor, and bulb. The camera works fine can’t say the same as the sensor never notifies me when it moves just says closed all the time also we were just given a smart bulb without any type of hub but I know it works so i guess thats something. App is only good to watch the camera as its always bugging out and doesn’t allow you to create any type of automation or “rules” to allow your camera to record if any motion is detected. How am I supposed to record a dangerous moment like someone breaks in in the middle of the night and theres no automation set to record when motion is detected and theres no rewind button? Like the installer said: this is more of a toy rather than a security system so invest in something else if you actually want a sense of protection.
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Disappointed to say the least( Updated )
I have had so many issues using this app that it’s honestly quite irritating. From devices disappeared and not able to add devices to device failure to not being able to view recordings or stills? I could continue to go and on but it’s useless at this point .... 1 star only bc you have to give a star to rate or review also I have devices on the tablet that do not show up in app and I have logged out deleted and then added app again and nothing.... when our home caught on fire it didn’t alert us of fire it alerted as door tampering ... a break in ... and yes we have the smoke/carbon monoxide detector... if weren’t so close to home to rush over and WE pretty much contained the fire ourselves before fire ever got there. Happy it did alert us and grateful but still this app is junk
Extremely disappointed more like disgusted this app is always messed up,can’t add devices on it can not see any stills or video feed always something within the app constantly messed up!!!! Smh!!!!!!
Extremely disappointed more like disgusted this app is always messed up,can’t add devices on it can not see any stills or video feed always something within the app constantly messed up!!!! Smh!!!!!!
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Works half the time/go with someone else
First things first, the minute my contract is up, I’ll be leaving cox security for Ring or something else. The app works half the time and the alarm sound comes only from the Home Pad so depending on where it is, you could never hear it if there was a break in. Additionally, the app appears to have some serious latency issues so makes me question its effectiveness. Majority of the time when you’re in the app, it will say connectivity issues and will not load the camera so you can’t see anything (btw we have one of coxs highest internet speeds and a strong router).
As of the last 2 months out of nowhere, my wife and I no longer receive notices for the settings we added (email/texts alerts) for specific events like arm/disarm etc. I have gone into the configurations multiple times to add the “rule” back but that didn’t work so I went and deleted/added it back and still it doesn’t work. We went as far to delete the app and re-add it but still the same issues. Customer service is useless so at this point we just have to wait out our last 4 months before we can switch.
All in all, unless it’s free with your package, do not get this! It’s a headache and the app is garbage. We will 110% be leaving cox as a whole when our contract is up! As they say, buyer beware and this couldn’t be more true!!!
As of the last 2 months out of nowhere, my wife and I no longer receive notices for the settings we added (email/texts alerts) for specific events like arm/disarm etc. I have gone into the configurations multiple times to add the “rule” back but that didn’t work so I went and deleted/added it back and still it doesn’t work. We went as far to delete the app and re-add it but still the same issues. Customer service is useless so at this point we just have to wait out our last 4 months before we can switch.
All in all, unless it’s free with your package, do not get this! It’s a headache and the app is garbage. We will 110% be leaving cox as a whole when our contract is up! As they say, buyer beware and this couldn’t be more true!!!
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