Not The Best In Security Assistance
I like that I can turn light off and on, see in the home and check on the family but I have had several disconnects and errors with the camera and hub over serval months and Cox says not their problem if equipment is bad and I have to pay to have replaced (they claim provided to me free) but it is a real issue with me when I’m paying for a service that’s not consistent or work when needed. What’s the point and it doesn’t give me sound or record long enough you should be able to set these to your needs. Anyway will be glad when contract up and I can get rid of it and purchase a real security camera to give me and my family piece of mind.
Show less
Marginal application
Configurability is problematic. Every time that I bring up the app, it bumps the link to their tour of new features near the top of the page. No way to get rid of it. No way to delete it, and if you move it, the app moves it back near the top the next time you open up the application. It doesn’t matter how often you are their tour, it still doesn’t go away, taking up valuable real estate on the screen.
Overall, Cox Homelife is a waste of money. You can’t put the rest of your Cox products on vacation hold, and leave Homelife active, if you are streaming video to the cloud, because their modem is mostly shut down then. Of course, the sales people lied and told me that, of course, it would work. I also have constant problems with their camera WiFi modem routinely crashing, with no way to reboot it remotely.
Overall, Cox Homelife is a waste of money. You can’t put the rest of your Cox products on vacation hold, and leave Homelife active, if you are streaming video to the cloud, because their modem is mostly shut down then. Of course, the sales people lied and told me that, of course, it would work. I also have constant problems with their camera WiFi modem routinely crashing, with no way to reboot it remotely.
Show less
How did this app make it to production?
I love the home automation wave going on right now and have multiple devices from various manufacturers installed. I installed two home life cameras, two door/window sensors and 1 lightbulb simply because it came as a promotion and was excited to try a new product. I would give the setup process 5 stars as all devices worked perfectly but whoever was in charge of software development torpedoed the whole system. The app is flashy and appealing to the eye but has so many bugs that the whole setup is useless for anything other than watching my dog. Renaming devices works about 30% of the time. The application did not save my credentials during initial setup, I’m not talking about automatically logging in, the app allowed me to log in one time and then completely dumped everything resulting in a call to tech support. Attempting to setup any rules renders the app unresponsive. And the list goes on. Having worked in software development for many years, I would have been fired for putting something like this into production! Also, there hasn’t been a version release since October 23rd! Are they even trying to fix the issues?
Show less
Ready to give up
Had the system installed 4 days ago. Camera feed is good, records and takes a pic on command, light turns off and on, door sensor works which are the only reasons I’ll rate this as a 1 star. When trying to set up a rule for notifications the app freezes at the “Do this” step. Never should have let the install tech leave until I was convinced everything worked correctly. He said I needed to read the instruction booklet and customize how I wanted it to perform. “Gotta go” he says. I’ve reinstalled the app numerous times, checked and completed all recent iPhone software updates. Called customer service and received NO help whatsoever. Your guess is as good as theirs. The install location was at a home I only visit once per month in another state so I need the surveillance to work and I can’t easily schedule convenient service visits. Ready to give up and get another product.
Show less
Used to be fine but.....
I used to have no problem accessing the camera instantly but now every time I try to access it, it takes forever to connect. And I know I’m connected while it’s trying to connect to the camera because I am able to turn the lights on and off with the app while it’s trying to connect. Also, it no longer records a short clip when it catches motion. I have not changed the settings since we’ve gotten this so there was a change made in the application that has stopped it
Show less
Worst App - worst customer service
If I could give no stars I would. For months I have not been able to view video stream from my cox Homelife camera. Cox blames Apple’s most recent update on the problem and said they are “working” on the problems in conjunction with Apple. I called Apple and they don’t even show this problem as identified on their end which makes me think it is all Cox. Cox has not offered me any solution, has me locked into a 24 month contract and provides no discount for not being able to fully utilize the service I am paying for. I also see that the most recent version of the Cox Homelife app has fixes for problems with IOS. It still isn’t working. Buyer beware.
Show less
Camera/Video bugs
I guess I need to call tech/app support because my cameras have been buggy in the last month in the app, only connecting sporadically. Deleted the rules and recreated them exactly the same, record when motion is detected, and now it’s recording random clips at random intervals, every day from midnight until my quota of 50 videos is reached, usually by 9 am. I have checked EVERY video clip and there was no motion to trigger the rule. That pretty much makes that function that I am paying for absolutely useless. A break-in wouldn’t be recorded if it happened. Shady characters aren’t being recorded. And I don’t get many visitors or deliveries before 9 am on the off chance that a random recording might catch something. Zero stars would be more appropriate.
Show less
buggy app and buggy camera
I tried so many times to get this camera to work. I have to keep clicking retry but it never really works. I click take picture and then it says “picture failed” ...but then later I see the picture...even though the home screen doesn’t connect to camera.
I’ve restarted the camera and app numerous times. I’m thinking cox could have tested this system out prior to releasing it to the public.
I’ve read some reviews and know others are having similar issues. If you’re in need of a security system I’d recommend looking at other companies.
I’ve restarted the camera and app numerous times. I’m thinking cox could have tested this system out prior to releasing it to the public.
I’ve read some reviews and know others are having similar issues. If you’re in need of a security system I’d recommend looking at other companies.
Show less
Very unstable App
I’ve tried to like the Cox Homelife equipment and software, but none of it works. This app, in particular, is as weak and unstable as they come. Every time I fire it up, I cringe. And now, with the latest release, the app has added an inability to save video from CVR recordings to its list of bugs. The app just crashes when I try. I guess I should be grateful to even be able to see any video from CVR recordings because, more often than not, the app won’t even connect to my cameras. Even when I am able to connect and view recordings, they are invariably filled with gaps during which no recording has apparently occurred. Cox needs a serious overhaul of both their Homelife hardware and software. As it is, it is just unusable, and doesn’t provide anyone with what I would consider to be actual security.
Show less
Update
I have not been able to connect to my cameras for the last few months and have tried everything even changing out equipment but come to find out yesterday that my Apple phone is not supported on the App. They told me once I updated my phone to IOS 12 or newer that it is not supported with the App. I wish I would have known that months ago when I was going crazy trying every option I could to resolve this. They say it will work when they put out there new update for the App but they do not have a estimated release of that yet it’s still in testing.
Show less
