I HATE this app 😡
I've never written a review for an app, that's how much I dislike this one. I had originally set it to sign in with my finger print but it doesn't work. I keeps coming up as ERROR. I'd have to close the app & reopen it & then sign in normally. Even signing in normally is a pain. I type in my info...ERROR. Try it again (same info)...ERROR. Try it a 3rd & 4th time...ERROR. Same sign in info on the 5th time & it works. When it's bed time, I want to go to bed. Not fool around with the stupid app just to turn off the light. Ugh! Frustrating. I go to look at the camera & it's always searching or cycling. Then the pic is lagging when it finally works.
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Decent
All in all the app tends to accomplish what I need. There are times when it seems there is a problem and the problem will persist for a while. Nothing ever too major usually just more of an annoyance. Recently the problem is the “stay signed in” feature seems to be ignored and I have to enter my user / password combo each time I close the app.
I really enjoy that I can enter a quick pin when I am signed in to arm and disarm. The facial recognition wasn’t quite doing it for me as it seemed like it would arm and disarm too quickly as though it read the face twice.
The support staff is always friendly for Cox Homelife.
I really enjoy that I can enter a quick pin when I am signed in to arm and disarm. The facial recognition wasn’t quite doing it for me as it seemed like it would arm and disarm too quickly as though it read the face twice.
The support staff is always friendly for Cox Homelife.
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Worthless app
I was actually hoping for this to be a good app, having all sensors, cameras etc all in one app... But, what security app does not have in app notifications? Well this one doesn’t 🤦🏻♂️ I mean I get notified to text and email but I’m getting emails 10 minutes after a sensor has been activated or motion has been detected, and text messages also take like 2 to 4 minutes to notify you.... and only the account holder gets notified!!! Coming from one of the biggest internet providers in Arizona I was expecting way more!!! I have Ring cameras as well and i get notified at the moment as well as all my family members, what is the point of having a security system if by the time I get notified someone already broke into my house or something! Please work on this app and make it useful!
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App doesn’t work as designed
We installed cameras, door sensors, motion sensors, door locks and thermostats in August 2018. We have had problems with the app since day one. Even though you set up contacts and rules, only one person receives the notifications. Have had the techs out a few times and they tried setting up the rules at their homes and found the same problem. Even with all the app updates this still hasn’t been fixed. Had a thermostat completely lose the cool function, had to have a tech come out and they had to reset it and resync it back with the central station. The tech couldn’t come out until the next day. Have ordered new thermostats from another company and as soon as they come these are getting removed. Cox does not have techs on call 24/7 and we aren’t going to be put in the position of not having full control of our hvac units again.
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New update still isn’t working out
Our lights will not respond to the phone app or the base station. When you turn them on, they automatically set to dim even though they were never set that way. When you adjust them, the lights still don’t respond and turn on. The app continually signs me out even though I have continued to allow fingerprint login. And on a side note, the panoramic WiFi from Cox is subpar. Cox really needs to take the time to conduct a thorough review and update instead of tweaks which don’t work and making the app “look cooler”. I don’t care about the looks, I just want my security system to function appropriately.
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Joke
This app is a joke. I have the camera, sensor, and light. The light and door sensor work appropriately however sometimes when I open the door I receive a text alert minutes later instead of real time. I also have the camera set up to motion. The app and camera worked perfect before. Recording once someone opened the door and actually capturing the video and stills of when the door opened. Now the camera takes forever to load. I need to tap “retry or view camera” multiple times to see a live image or video feed. Also once a motion is detected or door is opened the recording has a lag. By the time it records whoever or whatever that passed by or opened the door is gone and the door is closed. Roughly a 10-15 sec lag by the time it actually records. I rebooted the system my router everything. Same thing. Useless. I also had a cox rep come to the house. He switched out the camera and we thought it worked. But of course when he left same problem happened. For being the leader in high speed internet this home security is far from it. One stars bc the light works when I want to turn it on from the app. But even then sometimes the light will turn off and I’ll have to turn the switch on and off for it to turn back on because the app says it’s on but not. Don’t waste your money on their Homelife. You can get a real security system for $40 a month with free equipment.
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Where did the device stats go?
(Update, this is still missing on the latest update, very disappointing ). I just updated to the new app. I can’t find anywhere now where I can look at the statistics of my devices. I use to be able to flip the label and see battery life, temperature, serial #, etc... Please tell me it’s still here somewhere. That was extremely useful. Also, all the white background coloring needs to be adjustable. I liked the black background better. I have already missed dis-arming and gotten called from the support center about my alarm going off. Please make this adjustable!
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App Bugs me out
I am happy with the Service at home as my cameras and Pad work perfectly and does it’s job that we pay a pretty penny for. The app is useless though. I can never access all my cameras. Times that I have showed Co-Workers how awesome my security system is only 1 or 2 cameras out of 4 can be seen on the app. I have been contemplating on just down grading and getting a cheaper system from Homedepot that taps into your WIFI since I am not getting the full value of what I am paying for. I on daily basis delete the app, clear all cookies, shut off my phone then re add the app as it helps accessing the cameras a little better.
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Some thing has changed
For 2 yrs this app was awesome, very easy to navigate and make changes to the alarm system whether home or away.
Since October 2018, I have been unable to use this app... Each time I try to log in from my iPhone, the display message is loss communication and suggests that I reboot the router and panel.. The Homelife Tech initially thought that my iPhone was the problem but after failing to log in on his iPhone realized that it must be the software.
I’ll give them to the End of the year and if it’s not resolved I’ll have to which to a more reliable system with supporting app ..
Since October 2018, I have been unable to use this app... Each time I try to log in from my iPhone, the display message is loss communication and suggests that I reboot the router and panel.. The Homelife Tech initially thought that my iPhone was the problem but after failing to log in on his iPhone realized that it must be the software.
I’ll give them to the End of the year and if it’s not resolved I’ll have to which to a more reliable system with supporting app ..
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One of the worst apps ever made!
I have never had a worst experience with an app in my life. With each “upgrade” the app looses important functionalities. On a weekly basis the app shuts down entirely and all I get is an “error signing in” message - thus when leaving the house I am unable to arm it leaving the security system completely WORTHLESS!!! You are no longer able to turn specific zones on or off from the home screen - you now have to follow this round about way to disable specific zones. The app will timeout when arming causing me to make several attempts before it works. Such a waste of time and money! Our contract runs out in a few months - WE WILL NOT BE RENEWING OUR SUBSCRIPTION!!
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