Leave a Review Cox Homelife
Lost functionality with update
iPhone X. With new update, functionality of turning sensors on and off is lost. There is no more toggle, nor swipe functionality on the sensors to turn them on or off. I need this ability because cox stated my dogs would not set off motion sensors because they don’t weigh enough. Well, after a false alarm come to find out it’s how TALL the dogs are. Pretty grimey sales tactic. New app doesn’t allow me to do this through the phone so if I leave the house with the dogs inside and forget to set the alarm from the main console, I can’t set my alarm without risking a false alarm
Responding to developer- that’s great I understand how to do that. But to turn off the motion sensors when I leave is no longer an option. So bypassing them is impossible with this updateShow lesspauly1347
Developer Response
When arming your system and a sensor is open you have the option to "Arm Anyway" which will bypass those sensors and allow you to arm inside the app. Please contact us at 1-877-404-2568 if you would like more assistance with thisUpgrade is bad
The upgraded app is not nearly as good or user-friendly as the old app. Specifically, I use to be able to access my motion sensors from the home screen right where you arm the system but now the new upgraded app makes you go to ‘more’ and then deactivate from there which is stupid. In addition once you deactivate the sensor it doesn’t let you know on that screen whether or not the sensor is on or off. Please move the ability to activate/deactivate the sensors back to the homepage and then have them display whether they are on or off. An upgrade is supposed to be better not worse and easier to use not harder - I’ve had to call support twice now to get help with the new app opposed to never having to call support on the old app. Thanks.Show lessBaomxo
Update has flaws that didn’t exist before
For instance, the app no longer allows you to disarm specific sensors in order to ensure that interacting with them while the alarm is set won’t result in the alarm being set off. The app will ask if you want to ignore those sensors that are already open prior to arming, but does not give you the option to disarm those that aren’t open at the time of arming. This feature was available prior to the update, and made it easy to disable certain sensors prior to arming the system. For example, I used to be able to disable certain window sensors that were closed at the time of arming the alarm for the “night” mode, so that my family could freely open these windows throughout the night without having to worry about setting the alarm off. So please, fix this.
Furthermore, although the app allows for certain “routines” to be saved, I think it would be beneficial to have a way that would allow users to create “groups” to arm and/or disarm, making it easier to arm the alarm for night time usage or away usage, instead of having to go and disable every same sensor just like every other night.Show lessEducatedVoiceOfReason
??
The other morning I opened up my app as usual to disarm my alarm and just by opening the app my alarm started going off but the app didn’t show it was going off! Plus my app looks different. It looks very generic. All this has happened after Cox took off my $199 activation fee from the security company charge because the Homelife rep for Cox told me I wouldn’t be charged that fee. So is this all a coincidence? I don’t know. Now I’m afraid to set my alarm through the app when I leave the house for fear my alarm will set off. So that’s why I knocked a few stars off because to me this is major. Please advise.Show lessGiacinta1976
Temperature for Sensors
Love love love the app and everything about it. It’s nice to be able to arm and disarm from the app if I am running late and forget. Nice when you have kids running around 😅 I love the customer service and the old app before the update made it easy to see temperature in each room. I can no longer access the temperature for each sensor. Which is by I knocked off 2 stars after the update. It was convenient to see so I Lee what windows to leave open and close to help adjust the heat in each room. Slightly upset about this.Show lessthalcovich
Homelife
As for my alarm system that’s the BEST thing Cox has going for them. I have to use there internet really sad. When I signed up with cox I explain my situation with them and told them
I could not go over 150. A month they said everything we all want to hear then your bill arrives and everything they told you was a LIE!!!!!! I am going to go with dish yes I will use cox internet cause we have no choice and I will keep my homelife, but cox cable is buried gone I am done fighting with these people. I have basic cable I don’t even have the cooking channel and I just paid 247. for my bill. I hate cox and always have, just one more try nothing has changed!!!!!!!Show lessPat cAson
Where are the in app notifications?
I was excited about this app, being able to view my security system while I’m away, but I am less than impressed. There are cameras that I cannot see because they never seem to be connected, I’m getting an insane number of emails and text messages. And things just aren’t functioning the way I hoped. I was really hoping this would be more like the old Ring camera app that I used previously. I much prefer the in app notifications over all the text messages and emails. I also wish the rules were easier to setup. Hopefully some updates will be made soon to enhance this app.Show lessLaurend83
Needs Enhancements
It’s a pain going into the app each time to change modes, there need to be a proximity sensor that can determine once I’m in my geography area. The Homelife platform needs to integrate with virtual assistant especially HomeKit (Siri), this will make a smoother experience. So far, it’s not smart enough and very laggy when connected devices takes a moment to process such as the camera and lights. I have 30 days to decide if I’ll keep the services. There are other companies that offer better integration as well as a more fluent system. Please add those features mentioned above, and this will make it a very good experience for consumers.Show lessKareem's Itunes
One of the worst apps ever created
And I mean that! The app was bad before but this new update.....made it even worst than before and I didn’t that was possible. I attempt to disarm my alarm and now the “new thing” is the “this can take up to 3 mins message”. So we wait...and wait..and wait. And still no change in the status. My alarm is still armed! How is this even acceptable to launch an update let alone an app where we rely on it to secure our house and it doesn’t function properly. My advice is to get out of the home security game and stick to cable before you cost somebody more money or even their life on a subpar systemShow lessDawgfacegremlin
Needs more Work
One of the first local customers to get Cox Home Security. I have been satisfied with my service but not with the app.
-If I open the app, go to another app, and then go back to the Homelife app it is stuck in a never ending cycle of loading. I have to force close the app every time I move out of it or it won’t work at all.
-My favorites list on the home screen keeps rearranging, no matter how many times I set it, the cameras feature moves to the very bottom from the top.
-If I am away from home for a long period and need to adjust the programming for my thermostat I go through all the hoops only to have it save nothing!! So very frustrating.
-I wish wish wish I could access CVR Playback from the app. I’m paying extra a month for this feature and I don’t feel like I’m getting the full use out of it. I loathe having to get on the computer to check it. I hardly use the computer...except to access this feature.Show lessMalibuMal
