Terrible app
I am unable to even register with the app because my policy number is 6 digits longer than allowed. It did find policies when I used a condensed version of the policy number but the rest of my details didn’t match apparently so I have no idea whose account I was attempting to connect to. This app needs a serious review and if these reviews are seen by anyone (which I can see they have been) it seems they don’t care enough to actually improve it. Of course, we all know that insurance companies hate it when money leaves them instead of towards them so I doubt they care enough to do anything to help their customers by making the app easy and streamlined for its customers. Call me cynical if you please.
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Response from developer
Hi Poppitsmum, we're sorry to hear you had a frustrating experience when registering with the Grange Mobile app. Make sure you're using your policy number and not your account number when registering. All policy numbers are seven digits long. If you need additional help, a help page is linked from the screen to register an account that should provide additional assistance. You can also call our Customer Care Center at (800) 422-0550. Thank you.
