Terrible way to communicate
This app has so many things wrong and features that seem helpful but when trying to use them, they aren’t what they seem.
-Shows my message goes to 2 of 2 but only the last parent that messaged me can see it. So the other parent is left out of the loop causing the teacher to be the go between.
-Office hours are only available on the hour. There isn’t an option for half or quarter hour.
-The auto response doesn’t have an option to auto turn on outside of office hours.
-The iPhone app is incredibly spotty inside concrete block school buildings. No, I do not use school WiFi on my personal phone.
-There isn’t a text option for teachers. Therefore, I have to keep opening the website on my computer which I never sit at.
-Doesn’t translate into the languages we need.
All in all Talking Points needs an overhaul & needs to hire actual teachers to work along side their team to advise on features needed & how the features should work.
-Shows my message goes to 2 of 2 but only the last parent that messaged me can see it. So the other parent is left out of the loop causing the teacher to be the go between.
-Office hours are only available on the hour. There isn’t an option for half or quarter hour.
-The auto response doesn’t have an option to auto turn on outside of office hours.
-The iPhone app is incredibly spotty inside concrete block school buildings. No, I do not use school WiFi on my personal phone.
-There isn’t a text option for teachers. Therefore, I have to keep opening the website on my computer which I never sit at.
-Doesn’t translate into the languages we need.
All in all Talking Points needs an overhaul & needs to hire actual teachers to work along side their team to advise on features needed & how the features should work.
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Response from developer
Hi there, this is not a normal experience, and we would still love to help you troubleshoot. You can email us at support@talkingpts.org with your full name, phone model, and let us know you are replying to an app store review. We look forward to hearing from you and getting to the bottom of this!
