Terrible customer service
I signed up for their streaming service on my iPad thru my Apple ID. I was charged right away but I wasn't able to watch anything. (Every time I clicked on a program it said "choose subscription" and I would, AGAIN. Then it would say, "already subscribed" over and over again, never letting me access any content. SUPER FRUSTRATING!) I sent TWO emails to customer service over 4 days ago, never got a single response (not even an automated generic response of "looking into your case"). I finally called to talk to someone and they said they had no record of my account being active and said it was a problem with Apple. The rep was "immediately referring my case to tech support" (no one called me back). I called Apple (who was quite helpful immediately) and after trouble shooting for quite awhile, couldn't find the problem and refunded me my money. The only thing I can think of is the interface isn't set up properly with Apple. Stick with Acorn, they have better service and better content. Britbox is not worth the hassle and terrible customer service.
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Response from developer
We are extremely sorry to hear about this experience and your trouble. Can you please send us an email on support@britbox.com and mention this review?
Developers are MIA. Poor design.
The content is really wonderful, but the app is quite poor.
It is impossible to navigate, and the app continually loses the connection to any device you’re streaming to, and forgets where it left off.
Update- after contacting the developers, three times over a month long period, no response. Unsubscribing.
It is impossible to navigate, and the app continually loses the connection to any device you’re streaming to, and forgets where it left off.
Update- after contacting the developers, three times over a month long period, no response. Unsubscribing.
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Very Deceiving to Cancel on iPad
After downloading, I had trouble trying to get BritBox hooked up to TV or Apple TV through the iPad. Kept with it during the free trial but gave up. When tried to Cancel, the App said I had to do so on the device on which it was downloaded. Could not find anywhere on the iPad!! Two days later after constant looking, it’s hidden in “Settings” - “iTunes & App Store” - hidden at bottom in small blue script “See how your data is managed ..l” and a link is hidden way down in “App Store and Privacy” about third party subscriptions.
Could have ripped my hair out and screamed. If you wish to go insane this is the App for you. Great idea for Brit TV but cruddy company!!!!
Could have ripped my hair out and screamed. If you wish to go insane this is the App for you. Great idea for Brit TV but cruddy company!!!!
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Classic Doctor Who Finally!
I have been searching for a place to watch surviving episodes of Classic Doctor Who and this service provides! Though it isn’t perfect due to missing the episodes that have not survived (including the parts of those episodes that did survive) having 90% of the classic series available makes up for it anyway. Plus, since I am subscribing to the service I also get to check out everything else the service has to offer besides Doctor Who.
The actual streaming service of the app is good, much better than most reviews suggest, but it could use a few improvements. It would be nice if it kept track of what you have watched and had a “continue watching” section where it had the next episode ready for you instead of making you remember what you have already watched yourself. Other services also have features that let you skip back or skip ahead a few second to get to a part you want to see which is also absent here. You also cannot watch videos on this app while opening another. Despite these small flaws, the app has been reliable so far and I have subscribed to the annual plan. Here’s hoping to a good use of it.
The actual streaming service of the app is good, much better than most reviews suggest, but it could use a few improvements. It would be nice if it kept track of what you have watched and had a “continue watching” section where it had the next episode ready for you instead of making you remember what you have already watched yourself. Other services also have features that let you skip back or skip ahead a few second to get to a part you want to see which is also absent here. You also cannot watch videos on this app while opening another. Despite these small flaws, the app has been reliable so far and I have subscribed to the annual plan. Here’s hoping to a good use of it.
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Response from developer
Hi there, Thanks for your review and we appreciate the feedback! We have "Continue Watching" section on the homepage from where you can resume watching from the "last watched place". We will share your feedback with the team and we hope to add them to future versions. Best way to get in touch with us is through email - support@Britbox.com Thanks for being a subscriber!
Only have BritBox - no Netflix or Acorn
I love, love, love BritBox. I have everything I need there, instead of a lot of junk on Netflix I’ll never watch. And Acorn was fine, but I could get most of what’s there on PBS Passport. BritBox was a little shaky at first (a year ago, when they first started). The video streaming would malfunction, and it wouldn’t keep track of where you had left off. But the toll-free customer service was friendly and quick with their response. They even reinstated a show I wanted back (“Vicar of Dibley”) the day after we talked! One last thing: Some will roll their eyes at this, but I really like it that you can watch cultural programs like the Royal Wedding, Edinburgh Tattoo, and King’s College Choir Christmas and Easter services. With my mum living in the UK, it makes me feel like I’m there with her... Thank you, BritBox, for bringing cheer to us here in the States!
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Response from developer
Hi Mattie, We are so happy to hear you are enjoying BritBox! Thanks for being a subscriber.
Great shows, but please fix the captions
I love to use this app, especially to watch Classic Doctor Who. But there are two big issues I have with the app, specifically on the Apple TV. One is that whenever I go to a show on the watchlist, it takes me back all the way to season 1 of the show. I want it to be on the season I am watching. The other problems are regarding captions. I wish the captions worked like in other apps, where it’s connected to the Apple TV settings for captions and is able to be turned on or off from the pull down menu. It’s really tedious and difficult to press the specific button, and it doesn’t continue in autoplay. Additionally the button for captions doesn’t appear in some menus, like the main page for Classic Doctor Who. The captions don’t always line up with the show either.
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Undercooked
I agree with a portion of the reviews. I would be happy to pay if there were better options and the navigation system was easier to move through
Could be a whole lot better
Good content, but lousy app. Conked out again today. After a long search I found the help line only to discover they had technical difficulties, but were working on them. A simple message on the screen would have saved me time and frustration. The menu must have been invented by Rip van Winkle, asleep for the last 20 years. For instance when you watch something they put in under a menu item called Watchlist. It should be called Continue Watching or Already Watched like every other streaming app. Watchlist should be reserved for something you’d like to watch in the future. Despite that, Watchlist actually sometimes misses something I’ve watched. Occasionally it tries to make me log in again despite the fact that I pay for the service in advance. An uninstall and re-install fixes it, but a sheer waste of time.
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Great shows... lousy app!
I’m still in the trial period and want to have access to the shows but the app is such a hassle! It’s poorly organized. Shows are difficult to find. The series I’m currently watching does not show up on my list. Every time I pause for too long it goes back to the Chromecast pictures, just like Netflix, but when I’m ready to watch again there is no way to resume and I’m unable to find the show without doing a search. Then when I start again the app does not remember where I was and starts over at the beginning. I have to manually locate where the show was paused and if I was using closed captioning I must restart that as well. Sometimes the Chromecast icon is nowhere to be found and will only show up if I first start streaming a Netflix show or delete the app and reload it. This is a great idea for an app but it clearly needs some serious work!!!!!
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Need better navigation system!
Honestly it’s one of the worst apps I’ve ever used! The navigation system on both iPhone and Apple TV are horrible! Once I’m done watching classic doctor who, I’ll stop using it
