Constant updates prove frustrating for players
Not only do longtime players find that the new updates are creating new levels that are sometimes impossible to finish without added boosters (many of which have to be purchased), they are redesigning old levels so that players can’t go back easily to first levels to contribute to quests or to complete assignments in the book. The new updates bring ‘insane’ levels and many I have not been able to finish without boosters, which run out quickly and are expensive to buy. I have played for years and used to find this game fun and an outlet to have especially on down time during the pandemic. More recently in the past few months I have quit out of frustration and have not been able to help the team I admin for as much. They are quite indifferent in customer service messages as well and have solved nothing. The developers maybe have a quota to bring to corporate trying to squeeze every last dime out of the customers and every last ounce of joy out of the game, as it has just gotten more and more terrible and a money grubbing scheme. For all the time and some money I have spent on the game, in addition to the team I admin for, I still have some hope they will listen to the many complaints I know they’ve gotten from team members and those worldwide to change their game back to the fun, less greedy game it has become.
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Response from developer
Hello Chef! Feedback like this helps us constantly improve our players' experiences by knowing what we are doing right and what we can work on. We appreciate you taking the time to send us this helpful response.
Totally addictive but going downhill
I love this game, no ads, no having to play another game to earn gems. I am totally addicted. My only snag would be that once you have purchased all the restaurants upgrades and move onto the next area then any coins you earn are useless, could we not use these to buy rubies or the special help tools even at really expensive prices, would like the chance to prestige old restaurants without having to spend real cash to do it p.s I have played this game EVERY DAY for the last 3 years, but now the game is just being made harder and harder, and the only way you can progress is spending real money for rubies. It’s getting nearly impossible to complete challenges and that’s when it stops being fun, especially when you have a level that you couldn’t win no matter what you did Getting to a point where my 3 year love affair maybe over. Wonder if the developers will comment on this review now
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Response from developer
Hello Chef! Feedback like this helps us constantly improve our players' experiences by knowing what we are doing right and what we can work on. We appreciate you taking the time to send us this helpful response.
ABSOLUTELY DISGUSTING BY THE GREED
I have been addicted to this game since discovering it at the start of the worldwide pandemic, even spent a lot of real money on it but since the last update and the increased difficulty level of the game I NO LONGER enjoy it! The addition of the IMPOSSIBLE (YES…IMPOSSIBLE!!) INSANE level is nothing but the developers greed to fill their pockets (please don’t bother responding with your cookie cutter response saying the level is balanced because it ISN’T!!!!). For the first time I am completely stuck and can’t progress, I can’t help my guild (and I’m the admin) with a quest and the game is NO LONGER FUN! I have used every booster, all sorts of different assistants, all my rubies (which I purchased most of them) and almost every life that I had stored and I can’t pass it. The developers are going to lose a LOT of loyal players who have been playing for a long time….I know because almost all of my guild has expressed their frustration. If the developers THINK this is going to fill their pockets they are wrong….people will just delete and find another game to play!! I suggest they give it some serious thought!!
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Response from developer
Hi Chef! We would like to apologize for your negative experience with our game. We will consider your feedback in the next updates. Thank you!
Good once upon a time
I started playing this game a few years ago and entirely enjoyed it since you could still play without needing to spend money and if you just wanted gems you’d have to grind and play a lot of levels. But since I started playing again recently I noticed with the new update there’re difficult levels and even insane level which makes it so hard to pass them. Every restaurant has these once they’ve passed a certain number and because of these insane levels I cannot complete the achievements and it makes it so hard to get the gems now. The difficult levels are hard but still manageable but the insane ones are so difficult that no one is fooled that the developers are just forcing players to spend more money to pass the levels. It’s fun to have a little challenge but at this point it’s over the limit where you’re just infuriating players because you’re just making the game harder than it should be for your own profit and I can assure you the game is not fun anymore.
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Response from developer
Hi Chef! We would like to apologize for your negative experience with our game. We will consider your feedback in the next updates. Thank you!
Not the game it used to be!
Honestly, when I first started playing this game in September 2019, it was amazing, right up to I’d say spring 2020 when they started taking away things from the game, including rubies and other items from the things we PAY FOR in the game. Food truck and PTG rubies all went down significantly as well as rewards. Food truck went down from 20 levels to 15, and the trucks do not include hair styles anymore. The Ruby rewards for completing guild quests were reduced by half, so now it’s not even worth the effort needed to stay in the top 3 spots. They completely removed the free festival store that everyone could compete in and get items in. The keep removing in game games that we liked like turbo chef. They keep altering and adding new stuff to old restaurants and changing the dishes as well, so that you have to relearn everything, update new things (which spends more precious rubies), and added more stuff to the blue diary to complete, which is completely unfair because you shouldn’t be changing old restaurants, nor adding new achievements. Blue notes have become obsolete but we still get receive tons of them. They ruined a few great restaurants that now people hate, like Rock Yum Roll. I have well over 1000 levels played there and once they changed the restaurant completely and added new things, it’s not fun to play in anymore. The game keeps getting harder. Levels are more difficult, level timers have been reduced. The timer patience of customers has sped up, so now they lose patience and hearts quicker. The game is laggy and doesn’t respond when you tap on something. Dishes disappear as you put them down on the cutting boards, pick them up off the cutting boards, or when you go to give them to a customer. You have to tap sometimes 10x before your avatar will do anything! The avatar moves slower. There’s more to complain about but these are some big ticket items ive mentioned that have made people who’ve played the game since it started, leave permanently! I’ve stopped spending money on the game because it’s not fun anymore and our rewards have been significant reduced. It’s almost as if they like to penalize their PAYING CUSTOMERS. This game USED to be fun. I couldn’t put this game down before. I’d play for hours on end, especially when stressed out because it was fun and enjoyable. I would put thousands of dollars into this game to buy VIRTUAL items because it helped me to destress and keep sane. Now, I don’t see the point of spending money as it’s not fun anymore and they keep penalizing paying customers. Quite rude if you ask me. They wouldn’t be where they are today with OUR MONEY. Remember that!
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Response from developer
Hi Chef! We really appreciate your feedback and are sorry that we did not meet your expectations. We will pass your feedback on to the development team. Please let us know if you have any further thoughts on the matter.
Too expensive for me!
I have been playing this game for a number of months now. This is the first time ever I have chosen to spend money on a game because I was enjoying playing. The first purchase was only $1.29, then it went up to $2.99. Now the lowest offer for less gems is a minimum of $7.99, often up to $30 or even over a hundred dollars because the ‘deals’ change all the time.
The last upgrade also increased the difficulty of many levels, I have fully upgraded restaurants, with max prestige and cannot pass a level without using boosters.
I am still playing, but refuse to spend a cent, enjoyment is no longer there because it’s really hard to pass a level, so I can foresee that I’ll be looking for another game soon.
Lots of players are complaining, so I really believe that the developers need to rethink their business model.
More people will buy gems if the price remains at a reasonable price!
The last upgrade also increased the difficulty of many levels, I have fully upgraded restaurants, with max prestige and cannot pass a level without using boosters.
I am still playing, but refuse to spend a cent, enjoyment is no longer there because it’s really hard to pass a level, so I can foresee that I’ll be looking for another game soon.
Lots of players are complaining, so I really believe that the developers need to rethink their business model.
More people will buy gems if the price remains at a reasonable price!
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Response from developer
Hi! We are sorry to hear you did not enjoy some aspects of the game. We will forward your review to the development team. Thanks for taking the time to share your thoughts!
Love the game needs new styles
I am not exaggerating when I say THIS IS THE BEST GAME EVER!!!!! I love the little story’s that makes it like a real cooking journey I love how you can interact with your guild as a team and I love how you can customize your character! And about customizing your character, I think you should update the styles ( the ones where you can go in and by with game cash or rubies not real money) I get you wanna make extra money and everything so the only updated styles you give us cost like five bucks each but I don’t think it’s really fair because I know I’m never gonna be able to buy any of the hair styles or outfits all that I can buy ( and not really because the really nice ones cost like 100 rubies witch I can never get ) is the same old never changing outfits that cost game cash or game rubies but you NEVER come out with new ones I can afford! My main problem is the hair styles been there worn that nothing NEW I want something like the ones we have to buy with cash with fancy updos and color highlights I would really like a hair style that is fun and I can afford. I also would like new and fun outfits to chose from but I mostly would like new affordable hair styles thank you for reading this and I’m lease out these thoughts into consideration!!
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Response from developer
Hi Chef! Thanks for the feedback. Our developers appreciate every review and this will be taken into account where future updates are concerned.
Stop forcing me to unlock the next restaurant.
This is a good game but one thing that really and I mean REALLY bugs me is the restaurant at the end of each section. Whenever I get to level 60 it FORCES me to go to a new section and open the 1st restaurant for that section. I do not want to do this. I want to open it when I want to open it like I can for all the others that aren’t at the start of a section. I can stay in a restaurant for MONTHS making sure I get all the rubies available for doing the challenges of serving x many of this etc and then only moving on once I have topped out the leader board for that restaurant. It is only the end level restaurant that forces me to do this....why? Stop it. Fix it. Let ME choose when I want move on. It plays havoc with my ability to contribute meaningfully to teams quests as the early levels of a restaurant never add much. Please please change this. There is no sensible rationale for this and it really puts a dent in my enjoyment of the game
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Response from developer
Hello, Chef! We really appreciate your feedback and are sorry that we did not meet your expectations. We will pass your feedback on to the development team. Please let us know if you have any further thoughts on the matter.
I love this game, but.
I absolutely love this game. I’m obsessed and play almost every single day. My only feedback would be to add easier ways to get gems and items that help you during the game. Gems are extremely hard to obtain and even when you finish certain quests they have available, it’s not like you get much for a reward when it comes to gems, if you get gems at all. I know this game needs money to run and I’ve had no problem spending money in the past. Way to much money haha! But for those who can’t keep throwing money at the game, better ways to earn more gems. Of course not to easy, otherwise you wouldn’t make any money off the game. The items you get to help you earn more coins, make food your cooking not burn, I don’t really understand why you get points to add up to 30 to be able to obtain one. It’s not like these are easy to get either and should be something you just earn as a reward. It takes me quite awhile to even have one of these to use. Again I understand the game has to earn money, but this is my feedback to make it a bit more enjoyable. Great game overall! I can’t wait to play it more!
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Good game!
I love this game a lot. I’ve been using it for almost a year, But I have never gotten bored of it. There is a lot to do, like you can get a pet, and at some point in the game you get a house that you can decorate, and there’s different challenges, and a lot more. I highly recommend getting this game. If I were to have any complaints, it would be that all of the deals were you spend money in the game are really expensive. Sometimes I just need a few more gems but they make you pay one dollar for only 10 gems. That’s a lot of money. It would be nice if they could move it down just a few cents. And the Thousand gem deal is $99. 😂 how do they expect anybody to spend that much money on a video game? Also, the different packs you can get include bank notes, new outfits, diamonds, power ups, coins, and more. But they charge over $19 just for all the packs. So it would be nice if you guys moved the prices down a little bit. But I’ve been playing this game for over a year, and have never spent any money. So it is possible to play without waisting your money on it. Still highly recommend to anyone who is bored.
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