Leave a Review Samsung Gear 360
I like the App but not working with iOS 13
I have watched the vídeo. I have done everything and it is still not working. The wreid part is: I insert the user and the password, it beeps the sound the camera is connected to wifi but I get an error message anyway and the App doesn't go further. If i check my wifi network. It Display that I am connected to the wireless (Gear 360 net work) so in my phone and in the camera ( because it beeps, leave the menu for comnecting and the wireless icon Display on the screen)
I do not know what else to do..
IOS version 13.1.3Show lessPhillDaya
Developer Response
Dear user, we are really sorry about the problem you have been having, please follow the steps in this video to get your Gear 360 connected with your iPhone: https://youtu.be/dKHFpegqI70 (Gear 360: Connecting with an iPhone) When writing the username, please make sure you are putting a space between “Gear” and “360” and not putting a space after “Gear 360” and the number that follows. For example: Wrong username: Gear*space*360*space*(2001) Right username: Gear*space*360(2001)Doesn’t work
Can connect the camera to my iPhone, but the app doesn’t recognise the connection or allow me to view ANY content from the camera. Tried the iOS 13 update step by step but still can’t get past the ‘connect’ section. Everything looks good, I say accept the connection and then it tells me the username and password are incorrect. Tried various space/capital combinations with even less success. So, it seems I can only use the camera (new) by blindly recording, extracting the card, putting it into a computer and viewing the photos off the card. SUCH CONVINIENCE (not)! Would definitely not have purchased the camera if I’d suspected there would be this amount of trouble. Will certainly look at different brands in the future.Show lessMusthy
Developer Response
Dear user, we are really sorry about the problem you have been having, please follow the steps in this video to get your Gear 360 connected with your iPhone: https://youtu.be/dKHFpegqI70 (Gear 360: Connecting with an iPhone) When writing the username, please make sure you are putting a space between “Gear” and “360” and not putting a space after “Gear 360” and the number that follows. For example: Wrong username: Gear*space*360*space*(2001) Right username: Gear*space*360(2001)Thank you Samsung Team!
Thank you for updating to iOS 13! Now I can use this cool application.TV Dude III
Developer Response
Dear user, we have some great news! Our development team has fixed the connectivity issue in the latest update. Please update your Gear 360 app and follow this guideline if you face any difficulties: https://tinyurl.com/G360ConnectingWithiOS13 (Gear 360: Connection with iOS 13)Please update this app
After reinstall this I stuck in the screen connection guide and ask me for a name and password which I dont know what it is. Please correctsyotos Yang
Developer Response
Hi there! We apologize for the inconvenience. One has to be very careful when writing the username and password. These will appear in your Gear itself. When writing the username, please make sure you are putting a space between “Gear” and “360” and not putting a space after “Gear 360” and the number that follows. For example: Wrong username: Gear*space*360*space*(2001) Right username: Gear*space*360(2001) You can find detailed step by step instructions here in this article: https://medium.com/@iOSTrixFixX/gear-360-connection-with-ios-13-d437c9644d65Impossible to Connect !
Once you have installed the app, you can go throught the process. It stay in the tutorial even if you are connected to the gear. You have to enter credentials (name and password) but wich ones?
Help !Batchon 72
Developer Response
Hi there! The username and password will appear in your Gear itself. When writing the username, please make sure you are putting a space between “Gear” and “360” and not putting a space after “Gear 360” and the number that follows. For example: Wrong username: Gear*space*360*space*(2001) Right username: Gear*space*360(2001) You can find detailed step by step instructions here in this article: https://medium.com/@iOSTrixFixX/gear-360-connection-with-ios-13-d437c9644d65Thank you for updating support.
Thank you for the update, even though it did take a while. It now fully works again. We users would like to see more updates come through. Thank you again for the update!Orasian
Very inconsistent
Very clunky app. Probably just Samsung trying to push people towards their devices. Had the opposite affect on me. I won’t be buying their devices anytime soon. Especially not their 360 cameras. Very disappointing UX and UI.Keeper V
Developer Response
Dear user, we have excellent news! The development team has provided a fix for the issue, please update your Gear 360 app. If you face any difficulties, please follow the guideline in this link: https://tinyurl.com/G360ConnectingWithiOS13 (Gear 360: Connection with iOS 13)iOS 13
Update many weeks later to Samsung: well get used to it. We haven’t updated this app in many many months. Why would we update it now. Google updates daily! Well move on and purchase something else. The Ricoh Theta SC works for my iPhone running 13.0. I’m back to work and will simply use the Samsung as a paperweight. I needed one anyways. Oh that’s right we have over 50 paperweights now. Thanks Samsung! no reply needed. Your lack of action speaks volumes.
Still waiting for an update to iOS 13!!!!!!!!!!!!!??????????????????
Is there an estimate of when Samsung will make this device work again for iOS. NEEDS update for iOS 13. You’ve marketed a device to be compatible for iOS, surely this is not a problem to sort out for your programmers @ Samsung
Needs to update to work with iOS 13.0. Have 50 devices in the field that are useless until that occurs
Update 10/28 Thank you for the fix!Show lessCabby493
Developer Response
Dear user, we are really sorry for the inconvenience. The development team has been made aware of the issue and they have been working for a while to fix it. Hopefully, this issue will be resolved soon. We'd appreciate your patience and understanding regarding the matter.Than you for the iOS13 compatibility
Got your version just before leaving on vacation. :)Roger Leblanc
Not working on iOS 13 - Developer Update Needed
Please fix this. It is a critical tool for my work.jesterlind
Developer Response
Dear user, we have excellent news! The development team has provided a fix for the issue, please update your Gear 360 app. If you face any difficulties, please follow the guideline in this link: https://tinyurl.com/G360ConnectingWithiOS13 (Gear 360: Connection with iOS 13)
