Leave a Review Qonto
Ti bloccano il conto
Mi avete bloccato il conto senza motivo dicendomi che funziona solo in entrata e secondo voi io vi faccio arrivare i soldi senza che li possa utilizzare ? C’è qualcosa che non quadra e nessuno ti risponde per darti spiegazioni questo è assurdoGaetano 123
Developer Response
Ciao Gaetano, Ci spiace molto leggere queste tue parole, per Qonto la sicurezza viene al primo posto e spesso, per questi motivi, siamo portati a prendere delle decisioni spiacevoli. Non possiamo commentare pubblicamente nel dettaglio le ragioni di un blocco temporaneo o di una chiusura definitiva di un conto, ma riteniamo importante chiarire che come istituto di pagamento, Qonto non può in nessun caso chiudere un conto o bloccare fondi senza un motivo valido e verificato. Qonto, come istituto di pagamento, si attiene alle normative vigenti ed è nella facoltà di poter analizzare e valutare le attività dei clienti che richiedono di aprire un conto con noi e successivamente l’utilizzo del conto stesso. Ci dispiace per l’impatto che questa decisione può avere sulla tua attività e ti auguriamo di trovare una valida e rapida alternativa. Grazie per la comprensione. Buona giornataExpensive
While we like the offerings we think it is too expensive credit card and general yearly accounting rate. We plan to move to another bank soon.Berliner1964
Developer Response
Hello Berliner1964, Thank you for taking the time to leave this review. We have tried to identify you in our client database, without success. We believe we could find a solution and change your plan or card to reduce your fees. Could you please write us an e-mail to Victor at careteam@qonto.com? We look forward to hearing from you. Have a nice day.Great bank but you need a smart phone
I use a dumb phone but you need a smart phone to pair the device and approve payments so it can be a faff for me, but not many people use a dumb phone
Apart from that, the best internet app I’ve ever used!Need a smartphone
Developer Response
Hello, thank you for your review and support. 🙌 We recognize that using a smartphone for verifying sensitive operations may be inconvenient for some users. However, please understand that our device requirements are designed to ensure the security of our clients' accounts and are in compliance with European regulations. To ensure that your experience with our services is optimal, please contact us at careteam@qonto.com. We will be happy to discuss these topics further and delve deeper into your specific needs. Have a nice day.Almost perfect
Super easy to set up. The free and unlimited virtual cards are absolutely brilliant. We use them with monthly spending limits as budgets for our departments.
The tag function is very useful, lets us classify and then visualise our income according to different criteria, by property for example.
The most insanely cool function is in supplier invoices though. We connected Qonto to our email, Drive and Amazon accounts and it automatically fetches all our invoices, lists them up neatly into unpaid and paid, highlights due dates in green, overdue in red, it’s heaven! It’ll then go on and match invoices to the right transaction, calculate VAT and send it all to your accountant. For us that’s an afternoon’s worth of work saved every week, it’s substantial.
So the big let down is that these amazing integrations are not available for client invoices, unless we use their inbuilt tool. We cannot move our complex billing away from other softwares, so we have to manually attach each of our bills in each transaction in the app. No automatic matching, no neat lists in green and red, showing who’s paid and who hasn’t. It’s so sad.Show lessEstherZue
Developer Response
Hello Esther, Thank you very much for taking the time to write this feedback. We are pleased to read you love our product. Our product team would be very interested in collecting more insights from you. Could you please send an e-mail to Wafa at careteam@qonto.com in order to schedule a meeting ? We look forward to hearing from you and wish you a nice day.Pas au niveau de Revolut Business
Qonto c’est très bien mais attention les frais montent très vite. Pas de carte pour les paiements à l’international par défaut donc 2% par charge en USD par exemple. Les options sont très basiques et ils y a des encarts constamment pour vous rappeler de passer au forfait supérieur. Avec une vraie carte à 20€/mois et quelques fonctionnalités, on est à 50€/mois. Pour une EI, c’est un peu cher surtout comparé à Revolut Business qui offre les même fonctionnalités à… 9€/mois. De plus, Revolut propose une option “commerçant “ avec l’option Tap to Pay pour encaisser directement sur votre iPhone.Show lessGeekTonique
Developer Response
Bonjour GeekTonique, Nous sommes désolés d’apprendre que vous êtes déçu(e) par les options de nos cartes, nous avons étudié le besoin de nos clients, une microentreprise (EI) pourrait choisir un forfait SOLO BASIC (9€/mois avec une carte incluse) et si elle décide d'avoir la carte la plus chère (X) elle devra payer 29 €/mois (frais à l'étranger annulé + un service de conciergerie), avec un forfait Basic, vous avez beaucoup plus de fonctionnalités que chez notre cher concurrent, notre produit est en cours d'évolution, nous prenons compte votre remarque concernant la carte ONE, Merci à vousFrozen Funds
Currently Qonto is illegally withholding funds from me that are being direct deposited from a German employer as well as child welfare funds paid by the German government. They continue to tell me excuses and promise the money will be available within a week and I am now having to pay an attorney to take legal action. Highly recommend that you do not register for an account with Qonto for this reason.Show lessCg02544
Developer Response
Hi Cg02544, we are very sorry that you have had this experience. Qonto manages business accounts and not the private funds of our customers. We also have to comply with official procedures when an account is seized due to seizure. We will do our best to help you. As we have not been able to identify you, please email me, Sara, at careteam@qonto.com and I will do my best to help you. Thank you for your understanding. Yours sincerelyDifficult to enroll
Not easy to enrollLarry Roz
Developer Response
Hello Larry, Thank you for taking the time to share your feedback with us. I am very sorry to read that it wasn't easy to enroll. I'm sending you an email to get more information about your experience. I wish you a pleasant day ☀️ Caroline - Executive Care TeamThe BEST Business Bank
Qonto is fantastic. Not only is the system seamless, feedback is actually considered by developers. Their team are always on hand to support and I’ve never had to wait to get in touch with anyone. I’d highly recommend this bank for anyone dealing with business in Spain.Joshua.Dane
Developer Response
Hello Joshua, 👋 We are happy to hear that you like our product and would recommend it. 😍 Thank you for the positive comment. 🙏Fantastic
All good, never ever a problem.Dan Pld
Developer Response
Hello Dan Pld 👋 We are happy to hear that you like our product and would recommend it. 😍 Thank you for the positive comment. 🙏Très efficace
Excellent pour la création d entreprise !delphine0101
Developer Response
Bonjour delphine0101, Nous sommes ravis de vous compter parmi nos nouveaux clients ! Nous vous remercions pour votre retour d’expérience de vos débuts chez Qonto. Nous sommes disponibles pour vous répondre à toutes vos questions à happyclients@qonto.com. Belle journée à vous. ☀️
