Exceptional Customer Service Experience
I had some problems with the ELD ,by my own error.I called in customer support line and Priya Saini was really nice ,supportive and helped me fix the issue and she set an example for what customer service is supposed to be.
Thank you
Thank you
Dhruv Goswami
Just got done talking to DG aka Dhruv Goswami from TrucX what a great guy just help me out so much today & in the pastEvery time I talk to DG he’s so very helpful and he goes above and beyond doing his job and is very knowledgeable of how things work. Like most of you I don’t like using ELD, But DG is very calm and patient to explain how it works I’m starting to understand it more we need more people like this gentleman who take’s pride and appreciate their job and gos the extra mile to help individuals like me understand what my options are, what’s right what’s wrong and keep me out of trouble and in compliance with the DOT. thank you very much sir God bless.
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Roop cargo inc
Just got done talking to jayson from truck X what a great guy just help me out so much in the past every time I talk to jayson he so helpful guy he goes above and beyond doing this job and is very knowledgeable of how things work nd jayson is very clam and patient to explain how it works
THANK YOU Brother God Bless .
THANK YOU Brother God Bless .
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Non cooperation from tech team
The Truck X ELD is a poorly designed electronic logging device that has caused many users to experience difficulties during installation and integration with their existing systems. The device is unreliable and often fails to record accurate data, which can cause serious problems for drivers and fleet managers alike. The customer service is also terrible, with long wait times and unhelpful representatives who are unable to resolve issues in a timely manner. Overall, I would not recommend the Truck XEL D to anyone looking for a reliable and user-friendly electronic logging device.”
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Going to Google review.
The app constantly crashes, and will not go on the drive line automatically— I can't put it manually either unless I'm editing the log, and then once I do that it removes my pretrip inspection. So for example when you do the pre-trip in the morning and start driving, when you stop you'll notice you're still on line 4 doing your pre-trip and when you edit the log it removes the pre-trip, leaving just the driving entry. This is with the tablet or the phone. I've decided to post my review on Google to warn ⚠️ others. I’m certain there are better E-Log apps available. This one is horrible. Don’t get a ticket using this app. You’ve been warned
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Issue with the odometer reading
I was having an issue with the odometer reading where on the log book it always was showing less miles driven than I was actually driving. I called several times but Anushka was the one that was able to resolve my issue.
Great work
Just got done talking to Priya Saini from Truckx Eld. She is great help me out so much today. she is very helpful and very knowledge how things job.
I use Truckx Eld almost 2 years. Much easier to use, and to monitor. Much more responsive, and quicker hookup to vehicles. Nice program.
I use Truckx Eld almost 2 years. Much easier to use, and to monitor. Much more responsive, and quicker hookup to vehicles. Nice program.
Really good service
Anushka really helped me when there was an issue with my log book and she came through and explained everything to me and fixed the problem .I am very much thankful.
Very nice service
I really like truckX service. Santul the person I talked with is really a very nice associate. He explained me everything with patience and nicely. 100% satisfied with the phone call
Santul
This is very great man talk to me about Log books and other issues, Fixed it very well and nicely, Thanks
