iTOUCH Legacy User Reviews

AX Technologies LLC

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Because zero stars isn’t an option

“Works” horribly. Unable to even set up a personal profile profile or get correct location for weather. It keeps telling me, “There is no Bluetooth connected”. However, the watch and phone are fully connected via Bluetooth, icon is half green and half blue, and I have disconnected/forgotten and reconnected Bluetooth several times to no avail. App is useless. Will be returning watch ASAP as well, as it is complete trash.

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Elizabeffers

2 years ago

Response from developer

Please email us at reviews@itouchwearables.com for assistance.

Aesthetically pleasing but…

I bought the itouch curve watch in rose gold with the white straps. The watch looks good but the technology on it is not up to par with the rest of the smart watches of today. When I read the directions it said to use the itouch wearables app. I had to email support and find out that I had to use the itouch legacy app. The legacy app is basic in its form and it’s only to use the watch. It doesn’t have many features like other smart watch apps. When my watch finally connected when I tried to sync my contacts and use messages it says that it does not support my iOS. I have an iPhone XR with the iOS 16.

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Sidratul

2 years ago

Response from developer

Please email us at reviews@itouchwearables.com for assistance.

Have WiFi + Internet, App Won’t Connect

I have very good internet, always reliable. I have great Bluetooth and cell reception. My ITouch fitness tracker successfully connects to my phone, and says it’s connected this app - yet the app will not download any data from it, not let me edit profile settings within the app. It keeps saying “connection is broken” with a white square and “X” in the middle. How can the connection be broken when my phone is fully connected to both WiFi and internet? DEVs you need to fix this. I actually need this watch to connect to this app, I had to get it for serious health issues. Fix this glitch. And then I’ll edit my review with more stars.

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Tii289

4 years ago

Response from developer

Hi there! We are very sorry about this. Please reinstall app and make sure that you connect to your app first. Also, it will help if you delete previous connected devices from your Bluetooth list. In order to do this, please follow these steps: 1. Open the Settings app in iOS. 2. Go to “Bluetooth” 3. Locate the Bluetooth accessory you want to remove from the iPhone or Pad and tap on the (i) button next to the name. 4. Tap on “Forget This Device” 5. Tap to confirm to forget the Bluetooth Device and remove it from iOS If still won't help, please email us at reviews@itouchwearables.com, so we can look into this the soonest possible time. Thank you.

I guess the issue hasn’t not been fixed over the year

Got the watch about a month ago and I like how it looked. It was working fine until this when the same connection issue mentioned in these reviews happened. The watch/app is not locating my phone when i search for devices to pair. As a result; i am not receiving the notifications i need. This is annoying; hope someone can help.

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Josy629

4 years ago

Response from developer

Hi there! We are very sorry about this experience. Please reinstall application and make sure your clear you mobile Bluetooth listing. Here's how: 1. Open the Settings app in iOS. 2. Go to “Bluetooth” 3. Locate the Bluetooth accessory you want to remove from the iPhone or Pad and tap on the (i) button next to the name. 4. Tap on “Forget This Device” 5. Tap to confirm to forget the Bluetooth Device and remove it from iOS Once done, please reconnect your devices by connecting to your pairing app first. If this won't help, please email us at reviews@itouchwearables.com, so we can assist you. Thank you very much.

App doesn’t work

Can’t even update my profile because it says blue tooth isn’t connect even after it’s connected. Had to reset for it to actually pic up the watch that’s right next to the phone. It’s just problematic.

SpecialKay210

4 years ago

Barley average

I’d say this watch, and app is average. I got it for my birthday, and I had to install this app. The problem for me is I’m never using this app. It’s useless for me. I don’t go outside often, or exercise, so activities are useless. I only use it to tell the time, and to make lists on the app, so it isn’t completely worthless.

If you’re the opposite of me, you might like this app.

If a developer is reading this, don’t take it personality. It’s just not for me.

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pgorknthdi

4 years ago

Response from developer

Hi! Thank you so much for your review! We appreciate your insight and would be happy to help with anything you need =) Just email us at reviews@itouchwearables.com and our CX team will be there to help!

Doesn’t work

Downloaded the new app. The watch works fine on its own but the app never connects. It says Bluetooth is connected but I can’t change my profile info, get my daily stats or customize anything. I’m frustrated because I’ve restarted the app, reconnected to Bluetooth (several times), deleted the app and downloaded the app again but no change. It won’t track any of my stats so the watch is only good for viewing stats that day and since nothing connects, the stats are gone the next day. I was so excited to get this but I’m finding it may have been a waste of money 😥

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BekiSakura

4 years ago

Response from developer

Hi! Thank you so much for your review! Please make sure it is not connected to your phone's Bluetooth to start. If not, please restart both devices & then connect through the app first and then your phone's Bluetooth menu (ensuring location services are turned on) & you should be all set! If not, please email us at reviews@itouchwearables.com

Please add Custom Wallpaper :(

I thought it was perfect but to make me smile super hard would be y’all adding custom faces to ITouch Air 2. Developer can you please add it to the app. It would make me and everyone else happy.

Mahan Z.

5 years ago

Save your money-I Should have

I was so excited to get it. I can’t get it to work. I can’t change the time and the date and it. It just jumped months and isn’t close to the correct time. Tried to check my cycling time and I can’t get it to record my time. I wish I would Got a fit bit.

Is there a booklet or directions on how to work this anywhere? It. Didn’t come with anything
When I go to the app and ask for support I get a catalog of other devices to purchase. No help!

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btwohy

5 years ago

Response from developer

Hi! Thank you for your review! We can not wait to help you out! Due to not having all the information to help diagnose and resolve your issue, please reach out to reviews@itouchwearables.com and our Customer Experience team will be more than happy to help you in remedying the issue and getting you enjoying your watch as soon as possible!

? Update

Was working fine, then the firmware update happened. Now nothing works updates every time I open app. I’ve done everything rebooted, reinstalled. Still can’t get past it trying to update.

so of yuh

5 years ago

Response from developer

Hi! Thank you so much for your review! We apologize sincerely for the experience you have had! Please email us at reviews@itouchwearables.com and we will be more than happy to diagnose the issue and have it resolved as soon as possible!