Leave a Review iTech Wearables
Poor quality product and app.
I purchased the ITech Activa 3 a few weeks ago. Within 2 days of use the app suddenly failed move onto the next calendar day and continued to add my steps onto the met goal of 10,000 steps of the prior day. It also failed to monitor my sleep hours, my work outs. The following day it failed to open on my IPhone so I could not monitor my progress. Although I emailed customer support and got instructions to unpair the watch, add the app again and restart, within 48 hours I had the same identical problems. The app and watch still have too many kinks to have it out to sell to the public.Show lessUpsetTraveler
Developer Response
Hi, there. We're sorry to hear about the problems you're encountering with the watch's connectivity to the app. Please do email us again at reviews@itechwearables.com, so we can check this further and assist you. We look forward to hearing from you.Improvement suggestion
I’m loving this app, but I do have one suggestion to bring it from 4 to 5 star quality. I would like to be able to customize the coffee goal tab by either renaming it or having the option to remove it. Personally, I’m more of a tea person. I know others who would appreciate a way to monitor their soda intake. It’s a great app, and doing a great job of helping me be mindful of what my habits are and how I could improve. It’s very easy to add/record things. I just wish I could personalize that one space to my preferences.Show lessndean0408
Developer Response
Hi there. Thank you for bringing this to our attention. We appreciate your feedback and your contribution to our development process, and we assure you that your suggestion is being carefully reviewed and considered. Email us at reviews@itouchwearables.com if you need further assistance.4-stars, love the app just needs a few updates!
I just recently got this app as I just got the watch. I have my health app on my iPhone that’s installed, then I have my own steps app. They both sync together & both show the same amount of data. This app however; I love the fact it logs your sleep; your deep sleep, your light sleep, etc. Well, for the past 2 days I’ve had it, I noticed it doesn’t sync with those apps, my steps are way off than what I have on those apps, and my steps seem a bit excessive, lol. I’d like to believe it but I just don’t see it possible, in the time frame.
I’ve noticed that the weather is completely off, I go and add my location and it says it’s sunny and bright, it’s actually dark, gloomy, and pouring out right now?
And number 3- I wish you made it possible for people to go back into the app and correct the sleep. Last night I was completely awake, just watching tv and I was sitting up not even laying down and my watch showed me being in a light sleep for two hours?! What the heck!? I went to try and correct the data but their isn’t a option for that. Please fix these issues and make the app way more efficient for the user, as in make the data more reliable & let us go in and fix/update something that is wrong! Then y’all will definitely deserve 5stars! Until then, I give you 3.5-4 stars!
Thanks!Show lessIt’s Reina
Developer Response
Hi Reina, thank you for your feedback. As of the moment, our app does not sync with other third-party apps. For the steps and the sleep feature, please make sure the firmware is up-to-date. The pedometer tracks steps based on arm movement, so wear the watch slightly higher on your wrist and ensure the sensor at the back is unobstructed. To refresh everything, including the weather, please uninstall and reinstall, reset the watch, and reconnect. Email us at reviews@itechwearables.com for further assistance.