Bug
I have had this app since early in the year of 2023. I had yet to have any problems till April, of the year 2024. Since that time I have not been able to access the app regardless of what I do to try and get in. I have spoke directly with the Texas benefits office. My phone provider. As well as trying to get tech-support through the app, which just refers me back to the Texas benefits people who are lost and have no idea how to fix this situation. I will add that. I am able to access the website through the same device as well as the app and sign in on other devices. I have done all the processes necessary. They would normally be suggested such as turning on and off the phone and going on different networks, as well as updating the app and reinstalling. I have gone to Apple support in the store, but they have failed to try and assist as well as they say this is a developer issue which is somewhat called back to the Texas benefits office again who is lost.
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Response from developer
Thank you for letting us know about this issue. Please email us at YourTexasBenefits-App@hhsc.state.tx.us so we can contact you to look into it further.
Very bad at reviewing information I sent in multiple times
I was asked for documentation in December 2023 and January and February 2024. Although I submitted proper documentation each time it was asked for I received a letter saying that they did not get the documentation. Additionally, I called and spoke to a representative no less than four times and walked them through the documentation to show them exactly where the information was. I was also asked to provide my sons Social Security number no less than three times, which I gave to a representative over the phone. Three times. Just last week, I was asked to submit the information again, but to also attach a letter, explaining what the document was and where to find it on the document. I was also asked to circle the area where the information was on the document. It is already humbling enough asking for help- there were even a few times where the representative had a very entitled attitude and rude responses to me. It is very frustrating, as I am trying to get back on my feet, yet no one is actually reading the correct requestedin formation I submitted multiple times.
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Response from developer
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
1000% trash, I’m done
These evil people will find every little reason to cut off your food benefits. I’m tired of these people cutting off my food benefits for irrelevant and stupid reasons, I’ve done filed over 5 appeals because these demons that run the food program keeps cutting off my food benefits for stupid and irrelevant reasons, I’m done with this nonsense it’s just not even worth it, I’ll just help myself on my own. Not gonna get into too much detail but It’s some very evil and cruel that people run this program, I'm just so fed up to the point that I’m just gonna give up, (not the app, whoever run the food benefits program) you guys win because I’m done wasting my time with you idiots that run this organization no point on using this app anymore because I’m just done. (deleted/uninstalled) 🚮
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Response from developer
Sorry for the trouble you are experiencing. • Call us: Call 2-1-1 or 1-877-541-7905 (after you pick a language, press 2). If you have a hearing or speech disability, call 7-1-1 or any relay service. • Go to a benefits office: To find an office near you, go to YourTexasBenefits.com or call 2-1-1 or 1-877-541-7905 (after you pick a language, press 1).