Bug
I have had this app since early in the year of 2023. I had yet to have any problems till April, of the year 2024. Since that time I have not been able to access the app regardless of what I do to try and get in. I have spoke directly with the Texas benefits office. My phone provider. As well as trying to get tech-support through the app, which just refers me back to the Texas benefits people who are lost and have no idea how to fix this situation. I will add that. I am able to access the website through the same device as well as the app and sign in on other devices. I have done all the processes necessary. They would normally be suggested such as turning on and off the phone and going on different networks, as well as updating the app and reinstalling. I have gone to Apple support in the store, but they have failed to try and assist as well as they say this is a developer issue which is somewhat called back to the Texas benefits office again who is lost.
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Response from developer
Thank you for letting us know about this issue. Please email us at YourTexasBenefits-App@hhsc.state.tx.us so we can contact you to look into it further.
Very bad at reviewing information I sent in multiple times
I was asked for documentation in December 2023 and January and February 2024. Although I submitted proper documentation each time it was asked for I received a letter saying that they did not get the documentation. Additionally, I called and spoke to a representative no less than four times and walked them through the documentation to show them exactly where the information was. I was also asked to provide my sons Social Security number no less than three times, which I gave to a representative over the phone. Three times. Just last week, I was asked to submit the information again, but to also attach a letter, explaining what the document was and where to find it on the document. I was also asked to circle the area where the information was on the document. It is already humbling enough asking for help- there were even a few times where the representative had a very entitled attitude and rude responses to me. It is very frustrating, as I am trying to get back on my feet, yet no one is actually reading the correct requestedin formation I submitted multiple times.
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Response from developer
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
1000% trash, I’m done
These evil people will find every little reason to cut off your food benefits. I’m tired of these people cutting off my food benefits for irrelevant and stupid reasons, I’ve done filed over 5 appeals because these demons that run the food program keeps cutting off my food benefits for stupid and irrelevant reasons, I’m done with this nonsense it’s just not even worth it, I’ll just help myself on my own. Not gonna get into too much detail but It’s some very evil and cruel that people run this program, I'm just so fed up to the point that I’m just gonna give up, (not the app, whoever run the food benefits program) you guys win because I’m done wasting my time with you idiots that run this organization no point on using this app anymore because I’m just done. (deleted/uninstalled) 🚮
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Response from developer
Sorry for the trouble you are experiencing. • Call us: Call 2-1-1 or 1-877-541-7905 (after you pick a language, press 2). If you have a hearing or speech disability, call 7-1-1 or any relay service. • Go to a benefits office: To find an office near you, go to YourTexasBenefits.com or call 2-1-1 or 1-877-541-7905 (after you pick a language, press 1).
Forms in the mail
I am thankful that Health and Human Services workers give their time and energy that when I submit my forms you do your best. I have sometimes had a few unintentional errors that I brought to your attention. Thank you for seeing the accurate data and doing your jobs well to modify the information that accuracy is maintained. I don’t error on purpose. Thank you HHS for your considerate attention. I mailed forms for renewal of services on two days. I left one form out I electronically sent today.
It is the Agreement to release facts.
Thank You. Paula R. McAdoo
It is the Agreement to release facts.
Thank You. Paula R. McAdoo
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Response from developer
We appreciate your feedback. We're glad to hear you're having a good experience.
Can’t upload files
The file upload function of the website has easily been THE single most frustrating experience with this service. There is ALWAYS a system error with no valid error ID. I downloaded the app in hopes that I could upload the requested files there, but it just directs you to the completely broken website functionality. I’ve tried on iOS, macOS, and Windows all using different browsers. The files also meet all of the requirements for uploads. Since there is a DEADLINE for uploading these files you can imagine I’m panicking a bit, especially since government benefits always take SO long to process and I really do not want to spend the time fighting it.
What’s the point of this app if there is no differing functionality from the website? Even worse - there is LESS functionality.
What’s the point of this app if there is no differing functionality from the website? Even worse - there is LESS functionality.
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Response from developer
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
Pathetic App
And again I'm writing another review because as much as I have reached out or wrote reviews there are no changes. I write down all my passwords to make sure I'm putting in the correct one. As usually it says the password is incorrect even though I know it's not then it tells me to change password since after 2 tries it locks you out. Every time I create a new password as it tells me to do so it again tells me there is a system error and doesn't let me change my password!! I am getting extremely frustrated with this app Everytime I try and log in it does the same thing everytime there is no one I can speak to no place I can call and tell them the problem. This app doesn't even deserve 1 star i give it a zero rating
And that website they give you to tell them about the experience that they provide does NOT WORK it just sends you to the same app but in website form there is no one you can speak to. The only way I can check my benefits if I call so there is no point of this app if I can't be checking. Most useless app I have ever ran into don't even bother downloading it or stressing over it! Biggest waste of time!!!
And that website they give you to tell them about the experience that they provide does NOT WORK it just sends you to the same app but in website form there is no one you can speak to. The only way I can check my benefits if I call so there is no point of this app if I can't be checking. Most useless app I have ever ran into don't even bother downloading it or stressing over it! Biggest waste of time!!!
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Response from developer
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at YourTexasBenefits-App@hhsc.state.tx.us.
Pathetic App
And again I'm writing another review because as much as I have reached out or wrote reviews there are no changes.
I write down all my passwords to make sure I'm putting in the correct one. As usually it says the password is incorrect even though I know it's not then it tells me to change password since after 2 tries it locks you out. Every time I create a new password as it tells me to do so it again tells me there is a system error and doesn't let me change my password!! I am getting extremely frustrated with this app Everytime I try and log in it does the same thing everytime there is no one I can speak to no place I can call and tell them the problem.
This app doesn't even deserve 1 star i give it a zero rating
I write down all my passwords to make sure I'm putting in the correct one. As usually it says the password is incorrect even though I know it's not then it tells me to change password since after 2 tries it locks you out. Every time I create a new password as it tells me to do so it again tells me there is a system error and doesn't let me change my password!! I am getting extremely frustrated with this app Everytime I try and log in it does the same thing everytime there is no one I can speak to no place I can call and tell them the problem.
This app doesn't even deserve 1 star i give it a zero rating
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Response from developer
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at YourTexasBenefits-App@hhsc.state.tx.us.
Renewal
I am having to reapply and send documents when I shouldn’t have to. I tried renewing online and a 211 person even tried helping me. It refused to let me submit multiple times. Then I called for help and it refused the 211 worker. She suggested I go to the office in my hometown. That lady gave me the wrong papers. She assured me that was all I needed and I got denied. I called and was told I had to reapply. Now my daughter is out of very important medication that I can not afford and is needing to see her psychiatrist who can’t see her without insurance. I know this isn’t everyone’s fault but I’m worried about my child and her mental health. As my youngest needs his adhd meds for school and just ran out this morning. I’m sending in the requested forms but this should never happened in the first place.
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Response from developer
Thank you for letting us know about this issue. Please email us at YourTexasBenefits-App@hhsc.state.tx.us so we can contact you to look into it further.
Bring back phone call applying
It’s the second time I apply for benefits and I get denied because I didn’t send documents? I sent them and I even have the pictures in my gallery with the date to confirm it. I send the documents and the app says they are received only for them to NOT be sent! This happened to me for the first time in 2021 and I had to send documents FIVE times before the agent could even access them. This is horrible. I NEEDED the TANF as I lost my home. And I NEED the Medicaid for pregnant women, but according to the app malfunctioning I’m “not pregnant” even though I sent my notification of pregnancy??!! You will literally give the benefits to people who don’t even use them, they abuse them. And I ACTUALLY needed them.
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Response from developer
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.
Snap(TXLoneStar)
An Honesty of years of experience….
Extremely difficult for even a disabled citizen with a fixed income, Medicare & Special Needs Medicaid.
Turn around time for applicants is beyond long. Local offices are very unhelpful and in a hurry to rush applicants and renewal’s questions as annoying to them.
Phone lines to just speak to a live person on Snap Benefits is only just getting hopeful.
Contact with your case workers are not accessible as they once were.
Meanwhile, you are down to high preservative foods that aren’t part of your health plan, or make a small amount of delivering just to afford better food. Only to then get quickly shot down during a LONG application process or renewal, on the the assumption that less than $85 of deliveries can support a month of your health nutrition expectations.
Not taking in count, you may not always have the health or physicality to make delivery funds every week or month.
Most people with minor children are the only citizens Texas Snap continuously approves…Any age of Disability (especially without children) are least likely to be included in Lone Star benefits more than $20 a month (if at all).
Extremely difficult for even a disabled citizen with a fixed income, Medicare & Special Needs Medicaid.
Turn around time for applicants is beyond long. Local offices are very unhelpful and in a hurry to rush applicants and renewal’s questions as annoying to them.
Phone lines to just speak to a live person on Snap Benefits is only just getting hopeful.
Contact with your case workers are not accessible as they once were.
Meanwhile, you are down to high preservative foods that aren’t part of your health plan, or make a small amount of delivering just to afford better food. Only to then get quickly shot down during a LONG application process or renewal, on the the assumption that less than $85 of deliveries can support a month of your health nutrition expectations.
Not taking in count, you may not always have the health or physicality to make delivery funds every week or month.
Most people with minor children are the only citizens Texas Snap continuously approves…Any age of Disability (especially without children) are least likely to be included in Lone Star benefits more than $20 a month (if at all).
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Response from developer
Sorry about this issue. Please contact us at YourTexasBenefits-App@hhsc.state.tx.us and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.
