App Issue
This app has great functions and I appreciate the interface. The only issue I have is on the Lonestar card screen. It says only the main person on the account is able to see this screen... but I am. I called 211 and my EBT help card number, and they both basically said they don't know why it's saying that when I am clearly the account holder. Unfortunately they told me they can't help further because they aren't trained to know about this app. I have no idea who else to contact about this... It isn't a HUGE deal because I can just contact the phone number on my EBT card but I have to do that every time I need to check my balance instead of the easy way by just checking the app.
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send a note to YourTexasBenefits-App@hhsc.state.tx.us so we can connect.
HELP PAYING BILLS
My Brother has been Paying while I’ve been working on Disability and unless I get some help ANY HELP!! I’ll be Out in the Street so PLEASE I’m Begging for Anything! Medical I just got out of the hospital after 3 days due to my health I’ve Applied with Parklawn Hospital for Help OVER 2 years ago and have heard Nothing from them I’m 61 years old and life is just Terrible it’s hard to keep my Head up much less Above Water so PLEASE HELP ME!!! Your office Already have documents that PROVE ! Without Tim Ratliff Paying EVERYTHING!! I may as well be Dead it’s Just that BAD !! Suicidal thoughts are coming more often because I don’t know what to do!
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Response from developer
We appreciate your feedback and want to help resolve your issue. If you email us at YourTexasBenefits-App@hhsc.state.tx.us, someone will contact you.
Recent Updates Have Finally Made This App Accessible
The recent update to the app is incredibly better and user-friendly than it was during the height of the pandemic. (I mention this to give the app development team an idea of which update I’m referring to because I’m not sure when it exactly the new version was rolled out. And I don’t know because it was really confusing using the app before. For security reasons, the app logged me out during long periods of unuse— which were frequent because every time I tried to use it to upload documents OR check my SNAP balance, I couldn’t do it.)
However, the new interface is so much cleaner and intuitive. Right off the bat I can see my SNAP balance, freeze my card, read my documents from oldest to newest, and immediately determine which benefits are active and which are not. Honestly, the app seems a lot better than the (also updated) website. (Although the update to the website is also way better than it was before, during the height of the pandemic.)
I also like that the app developers realized that the phone app NEEDED to be different from the website. The app wasn’t intuitive before because users had to navigate it, with many clicks, as if it were the website.
Overall, I’m so happy with the changes made! Hopefully this helps all of us stay on top of renewal deadlines better, and our active benefits.
However, the new interface is so much cleaner and intuitive. Right off the bat I can see my SNAP balance, freeze my card, read my documents from oldest to newest, and immediately determine which benefits are active and which are not. Honestly, the app seems a lot better than the (also updated) website. (Although the update to the website is also way better than it was before, during the height of the pandemic.)
I also like that the app developers realized that the phone app NEEDED to be different from the website. The app wasn’t intuitive before because users had to navigate it, with many clicks, as if it were the website.
Overall, I’m so happy with the changes made! Hopefully this helps all of us stay on top of renewal deadlines better, and our active benefits.
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Response from developer
Thank you for taking the time to give a positive review! Be sure to check out future releases. Our goal is to keep improving the app.
Cannot not get text or email messages
The update is nice but get an error when I try to sign up for paper or text notifications and I can’t receive them this has been going on for a couple years now and when you call 211 they say there is nothing they can do about it and they don’t have an it team to report it too. So I guess it’s paper for me and also my mom just had to change her number and started happening to her also. I hardly check my mail easiest and fasted is text for me and I can’t even use it. Great for uploading documents and seeing your status though.
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Response from developer
We appreciate your feedback and want to help resolve your issue. If you email us at YourTexasBenefits-App@hhsc.state.tx.us, someone will contact you.
Update
It’s been good since I had downloaded it since my daughter was born. I just think it’s time for a update. I have stuff on my log that is old and I wish there was a way for me to clear it. I wanna be able to see all my approved stuff without the disapproved stuff getting in the way. Still a helpful app in the long run just needed an update.
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Needing assistance
I have been trying to get my benefits renewed but have been denied although I have sent all requested information regarding why I’m not able to work due to my seizures disorder . My son and I have resorted to food banks and forced to eat stale bread and rotten fruit. I paid my taxes my entire life and now forced to beg my own government for help. I watch the news everyday and see immigrants come to this country and treated better than actual citizens. It’s so sad. I literally have no idea what else to do. I am currently in bankruptcy. I have to keep my faith in God since I can’t count on my own government. I’m sure this is not the first time you have heard this. I don’t expect a response. I know this review will be buried under all the rest.
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Response from developer
We appreciate your feedback and want to help resolve your issue. If you email us at YourTexasBenefits-App@hhsc.state.tx.us, someone will contact you.
GRATEFUL!!!!
The kind lady at the Livingston TX front office today was so VERY patient and helpful to this ‘ol “technically challenged” senior lady when explaining how to use the app on my phone and go over my benefits. I am THRILLED with the extra help that she explained I’ll be getting since I applied. I’m SO looking forward to actually being able to have a nice Thanksgiving dinner, without having to choose between groceries OR my meds and vitamins that are ESSENTIAL for my health. All I can say is THANK you from the BOTTOM of my HEART!
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Response from developer
We appreciate your feedback. We're glad to hear you're having a good experience.
I need to file a complaint
I have been struggling so much with obtaining and keeping my benefits and I just don’t understand why. All my bills are past due and I’m at risk of losing my home but yet I keep getting denied. I make little money and I’m a full time college student with two kids. I need help I don’t want to be homeless and not able to feed my children.
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Can’t renew from app anymore
**you can login via the app and go to manage , it takes you to the website, but regardless it doesn't work.
can no longer renew from the app, i can go through the process of opening the renewal but goes straight from first page to the last page and has error message. Been doing it for months. Had to completely reapply this last time, even though it showed competed and sent (after trying for ever to get threw the renewal process)they claim not to get it on their end which in the ends denies benefits.
can no longer renew from the app, i can go through the process of opening the renewal but goes straight from first page to the last page and has error message. Been doing it for months. Had to completely reapply this last time, even though it showed competed and sent (after trying for ever to get threw the renewal process)they claim not to get it on their end which in the ends denies benefits.
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App not user friendly
The app is not user friendly. I’m a grandparent and there is no way to apply or to discuss aspects of a ‘child only’ case. It causes confusion and appears that I am also asking for benefits for myself. Everything requires that I make a phone call in addition to using the website. Also, letters often do not come in the mail, I then receive an email about forms needed and I’m given one day to supply what is needed. Very stressful process. On the up side, once you do get to speak to a person on the phone, which can take 10-90 minutes, the staff are always very friendly and helpful.
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Response from developer
We appreciate your feedback and want to help resolve your issue. If you email us at YourTexasBenefits-App@hhsc.state.tx.us, someone will contact you.
