Leave a Review Clean Email
Lifesaver at managing emails
This app is fantastic and well worth the price of subscribing. Flexible and intuitive to manage your email as you need: auto archive, label, or trash, unsubscribe from mailing lists, etc. Applying multiple actions to an email also works flawlessly. You can feel safer putting your data in their hands compared to other free services where your data is what they’re really after. Had a great and quick response from customer service that shows they are receptive to user feature requests and actively working to make it better. Yes some large-batch functions may run slowly: if you need to do a lot of initial email cleanup and move thousands of emails at a time, that takes time to run. If you need to unsubscribe from a lot of mailing lists, that may also take time. That upfront effort will do a lot to make your life easier in the long run. And once the large-batch stuff is done, running actions on one or a small group of items for maintenance runs very quickly. If you decide to subscribe look for the link that says something like “view other plan options” because it defaults to the rate for up to five emails and is cheaper if you need to manage only one. The subscription price is very fair IMO for the powerful features and email serenity.Show lessLa Lauren
Developer Response
Thanks a lot for your positive review, Lauren! We will gladly hear any of your ideas on what you would like to see in Clean Email to make it better :)Nice App But Slow To Process Tasks
My email account has over 140k emails so I thought it was time to do something about it. The app starts by analyzing and organizing your emails. It takes roughly 1 sec to analyze 5 emails. Doing the math... that’s about 8 hours of analysis before it’s even ready to be used... ugh! Once it is finally up and running it still struggles to manage heavy tasks quickly. I’ll continue to use for its ability to sort and organize things in a way that makes cleaning them up easier, but it needs to handle heavy cleanup tasks quicker.Show lesshamerlee
Useless
Got this and tried to clean up some older emails. The free version might be useful for a new account but not an existing fifteen year old email account.
Tried to upgrade. In seconds they took my money but the app was still requesting I upgrade. Went through the whole process of reactivating - this took my back to the ‘buy subscription page’ but thankfully Apple didn’t double charge me. Restarted the app. Restarted the phone. Jumped through hoops like I was a dolphin in sea world in 1992.
Finally, frustrated, I requested a refund. Was told to go jump through more hoops. Explained I already had and that at this point I want my money back because I was going to look elsewhere for a way to clean my inbox. Never got another response.
Closing in on two days now.
Unless you just got your email account or have always kept it pristine to begin with - don’t bother with this. I’m sure the product has its benefits but as soon as you run into a problem you get nothing more than a list of things to do that chances are you’ve already tried.
It’s too bad really.Show lessNessa1380
DO NOT PURCHASE
In order to post the review, I am obligated to at least give them one star. However, it would be more fitting to give them zero and additionally take away stars from others’ review.
I will make it short, and not so sweet. This app took out a different amount of money than stated when purchasing. It wasn’t a small difference either, they decided to take out the full year pricing which is not what I agreed to. They will NOT refund you your money either, don’t waste your time.Show lessM Helena A
Amazing!
I receive a few hundred emails a day in each of my 5 emails. It took a few hours but I went from 29k unread email and subscriptions to just under 100! Now the “junk” gets automatically weeded out before I even see it!
Thanks you, clean email!!!Junglejoe9900
Great Customer Service, simple instructions
I downloaded the app last night, and had a couple of minor issues and deleted the app, and chose to opt out of the subscription. I received a request from asking for the reason. I received a reply almost immediately. I responded, and received another response! I was impressed! In these days of automation and nobody caring much about customer service, only the bottom dollar, Clean Email has gone above and beyond in my opinion. The issues I had did not even have to do with actual app performance. The customer service went from “GOOD” to “ASTRONOMICAL!!!”. I downloaded the app again. When an owner, employee, or company go to this extent, the product and service will also.
I downloaded the app again, sooo easy to use, and going to save me hours! I highly recommend the app, the company, and kudos to Marius and Kyryl! Y’all are awesome!
JanetShow lessjanet7073
Good concept, subscription model
Love the concept. Love the categories that it sorts everything in to. I didn’t actually let it run however, so from this point on, I’ll just assume it worked as advertised.
The showstopper for me was the subsection model. For anything for than a small number of emails in single account you need to upgrade to a subscription.
If you have more than 1 email account (who doesn’t?) then your minimum cost is approx $120 a year if paid monthly or approx $60 a year paid annually. ( these may change at the publisher’s discretion )
In my opinion, that’s a lot of money to perform this task. Doing this manually might take me 2 hours or so per year if I keep on top of it ? Not a great value proposition for me. For you it may be worth it.
Personally I’ve stayed away from nearly all subscription models, preferring to pay one time for my apps. It’s worked well for me. If you are ok with a subscription then this app looks very good and I can see it being a real timesaver.Show lessdriven
Developer Response
Hello, we are glad you liked our service, and your feedback is very important for us. We have special offers for lifetime usage of the app. Please contact us at support@clean.email with the email address you are using in Clean Email if you would like to get more information.Won’t delete emails
I paid for the subscription because I thought it would be worth saving me the time of going through my inbox. Unfortunately it won’t actually delete emails now that I paid. I either get an error message right away or it takes so long to process that it signs me out and then tells me that the emails couldn’t be deleted because I’m not signed in. I sign in again and the same thing happens. I’ve never written a review for an app before but for the price of this one I thought people should know that it doesn’t work. Maybe if you’re only trying to delete a a couple hundred emails you’ll be fine but if that’s all you need to delete then I don’t know why you’d pay for an app in the first place.Show lessJa world
Developer Response
Hello, your feedback is very important for us. If you have tens of thousands of emails, processing them will definitely take some time. However, you don't need to wait while your mailbox is processed. Clean Email works in the background and will send you a notification when processing is completed, and you can just follow the link in our email to enter your dashboard. You will not need to do this procedure each time, as after your mailbox is indexed the index will be stored on our servers for 45 days. If you have any issues on how to clean large groups of emails, we will be glad to help you. Please drop us a line at support@clean.emailPoor app, even poorer support
When this app works, it’s great, but in the almost month I’ve had the paid subscription, I’ve spent most of my time trying to get it to work. No matter which of my devices I use, it is difficult and buggy from login on. Reading the faq, I thought I had to email them to unsubscribe, so I did, letting them know their app wasn’t working at all for me. I received a snarky reply from Marius that if the app “wasn’t working at all” (quoted) they would be out of business. As I told him in my reply, some services (once I was finally able to login) mysteriously started working after I emailed them, but of course I have now unsubscribed on principle. Spend more time improving your app and less writing rude replies to your customers.Show lessMandiFaye
Developer Response
Hello, Marius is here. We by no means wanted to offend you or hurt your feelings, and leave a negative impression about our support service. We are continuously working to enhance our product and our service, and hope that you will give another try to Clean Email and our new features, while we will do our best to exceed your expectations.Great concept... poorly executed!
This app fits a need I have almost exactly, BUT the app is unreliable at best. It does not support 2 step authentication if using iCloud and the app specific password that can be generated as a workaround has to be typed in every time you return to the app. Reached out to the developer regarding an issue I was having with the app specific password only working once or twice before seemingly expiring and their response was just to point the finger at Apple as the reason for the issue. Never mind that I have two other apps that have been using app specific passwords for soo long I forgot they existed until I had to delete the 6 I had created for this app and noticed them in the list. If looking for an app for a one time use to clean your email... maybe you could tolerate all the issues, but a non-starter if looking for an app for ongoing maintenance. Developers really need to put that subscription income back to work... FaceID or user friendly login, support for 2 step authentication, bug fixes (even with tooltips), etc. Would be a software I could see myself paying for if/when all these are resolved.Show lessJake1107
Developer Response
Hi Jake. We're glad that our app fits your needs and we're sorry to hear you are having issues. Marius (who you were talking to in support) actually reached out to our developers about your issue and we investigated it together to make sure that we do not simply blame Apple. To this point we are not sure why you have to generate passwords over and over again (although we've found other mentions of this issue online) but it's very easy to check if Clean Email is the culprit — passwords you are generating can be used with any email application out there which supports iCloud. Despite being called "app-specific" they are not really specific to Clean Email. We'd love to, as you said, "put the subscription income back to work", but unfortunately we can't fix this issue as there's nothing we can do on our end with regard to iCloud authentication and app-specific passwords. And we tried replicating to no avail it both with our personal accounts (we have 5 across our team members) and accounts we've created for testing purposes (our QA team has at least 7 more.) You also mentioned a bug with tooltips but I can't find any details in your conversation with our support team — do you mind sharing more details about this issue? — Kyryl
