Leave a Review Vegatouch Eclipse
I wish it worked like it is supposed to
Intermittent at best. I also often get the continuous boot loop. Only reads the front grey and black tanks. Even while controlling locally, there is quite a delay when you push a button and expect a light to change or awning to move. I was told an update was coming out on Thursday to fix this issue. They didn’t specify which Thursday; three have passed without it being fixed yet. I have been able to remotely connect a few times. It would be nice if I could rely on it to work all the time without me having to reset, reboot, and reinstall.
I paid about 900 bucks to upgrade to this unit so I could have remote access. After doing so and upgrading the firmware per manufacturers instructions, one of the switches quit working, and I have way less use of the app (locally and remote). I called and emailed for support. They were very nice and briefly tried to help but they seem to have lost interest. I will update the review if they ever get it working.Show lessAntler, Inc
Incredibly disappointed
Incredibly inconsistent reliability. They clearly put this on the market without properly debugging it. My frustration dates back to December 2020. I’ve been through three modules. Cloud connection reliability even worse than in person Bluetooth. If you knew how much I paid for this you would cry.Got it - thx
Works maybe 50% of the time
The potential is there but it only works about half the time, local or remote. When it does work, some tank levels don't match the actual Firefly screen in my van. The app design needs help. Some important controls are at the very top of the screen and they run into iOS controls. You have to wonder if the designers actually try to use this app outside of their emulators. I would never release this version.Show lessbilldago
So so Bad.
This app is so bad. I can’t believe this company has done nothing to try to improve log in experience. I was given a couple sessions free trials so far it’s been over a year of dealing with this horrible app. With absolutely no improvements on connectivity ? The app takes unbelievable long wait times to log in if it logs in at all ? I have to do daily resets to even get it to somewhat log in. And thats for local log in. Forget about trying to log in remotely. It’s non-existent most of the time. Don’t waste your money or time in this crap, Because this company has invested little time in trying to improve the customer experienceShow lessRichmanagain
Sad
It had potential to be a great tool. Can’t open the app on my IPhone at all, and can’t get it to sync with my IPad. Too bad.JBR97
Terrible
Nothing but problems. App now says too many devices connected. Not true but it will not work.Gregb2781
Works Amazingly Well
This app is working perfectly in my Galleria 24Q!! I’ve tried every single option and every one of them worked flawlessly! So pleased!!!Rain417
I had hi hopes
I spent the money got the upgraded module so I could control my coach remotely when needed. Nope bad idea. Don’t waste your money, the module crashes every day at least once and the app is perhaps the most unstable iPhone app I have ever had.Gordy873
Do not buy
Don’t buy this system. The Bluetooth will work 80% of the time and remote will never work.Me and her 2234
This app is terrible
I am going to subscribe to the service and start requesting refunds for every month it doesn’t perform as described and perhaps they will finally fix the issues. The thing is so unreliable it barely ever connects. The WiFi in the van is not the issue as my Victron CerboGX has no issue maintaining a connection to VRM on my tri-modem bandwidth bonded speedfusion network. The app is poorly designed and responds slow. I see no effort to add new features like Alexa/HomeKit/Google Home integration either. It’s amazing they were even able to get this through App Store Review without using In App Purchases so I expect the app will be pulled eventually and you’ll lose access to updates which it so greatly needs. Further, the entire system is super insecure. It uses SocketIO over an HTTP connection. Again, something Apple should have never approved (access to insecure transports). I tried to solve some of the many issues myself by building my own client but their backend socket server is crap and unreliable which is likely what leads the app to be crap and unreliable. Open source this awful app and I’ll happily contribute to make it not utter garbage.Show lessIsaiahJTurner
