Leave a Review CarShield Mobile
Pushy
I called to cancel and was met with a very pushy retention agent. I stated I needed to cancel service. They offered to push the due date later. I decline and stated again I only want to cancel the service. The agent put me on hold and spoke to their manager.
They came back and said they can lower the price. I stated again I only want to cancel. The agent then goes into a speal about how they are trying to help me and what if this and what if that. Having stated I only want to cancel several time at this point I got frustrated. I asked if they are refusing to cancel my account they said no… I then asked if I need to file a complaint because I have asked several times to just cancel my account. They don’t know my life or my situation and this is what I need to do.
When I demanded to be put through to a manager all of a sudden the agent decided to finally cancel the account and told me I would receive and email in 24 hours or so. As I was asking for the confirmation number the agent hung up on me.
Hopefully this program works for others, but if you need to cancel, be prepared to fight for it. Also, if you want to pay about half of what they originally quoted you at sign up, just ask to cancel your account; they’ll drop the price.Show lessImbdirises
App really needs to show more stuff
The app seems okay so far, however, when it comes to making payments, it REALLY needs to show when the monthly payments are due. I click on the coverage folder for my car, and it just shows what I owe, not WHEN. My other apps will show when things are due monthly, like “payment due on 7/1/24”, something like that. Nope. Just shows what into pay each month. It kinda confuses me because it just shows that and nothing else.Show lessMissMita
Actual scam
I’ve had them for a few months till my transmission went out of my car and they try to find a way to get out of making the repair based off an state inspection I got back in December where the oil change place admitted Inputting the incorrect mileage. They used this to decline my repair. Stating it shows that my car is only been driven 15 miles since December, which is obviously incorrect since I got that state inspection over by Waco, Texas and I drove it back to Odessa Texas that alone is well over 400 miles….They said I could dispute the claim, but they just stopped answering my phone calls and the last time I did get a hold of someone she put me on hold for over an hour waiting for me to hang up and when I didn’t she just told me she would call me back and no one‘s ever called me back now I just get ignored. Been trying for weeks to get a hold of someone. Next stop is the Texas insurance board. They need to know about this huge scam.Show lessMadelinebomb