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Pushy
I called to cancel and was met with a very pushy retention agent. I stated I needed to cancel service. They offered to push the due date later. I decline and stated again I only want to cancel the service. The agent put me on hold and spoke to their manager.
They came back and said they can lower the price. I stated again I only want to cancel. The agent then goes into a speal about how they are trying to help me and what if this and what if that. Having stated I only want to cancel several time at this point I got frustrated. I asked if they are refusing to cancel my account they said no… I then asked if I need to file a complaint because I have asked several times to just cancel my account. They don’t know my life or my situation and this is what I need to do.
When I demanded to be put through to a manager all of a sudden the agent decided to finally cancel the account and told me I would receive and email in 24 hours or so. As I was asking for the confirmation number the agent hung up on me.
Hopefully this program works for others, but if you need to cancel, be prepared to fight for it. Also, if you want to pay about half of what they originally quoted you at sign up, just ask to cancel your account; they’ll drop the price.Show lessImbdirises
App really needs to show more stuff
The app seems okay so far, however, when it comes to making payments, it REALLY needs to show when the monthly payments are due. I click on the coverage folder for my car, and it just shows what I owe, not WHEN. My other apps will show when things are due monthly, like “payment due on 7/1/24”, something like that. Nope. Just shows what into pay each month. It kinda confuses me because it just shows that and nothing else.Show lessMissMita
Actual scam
I’ve had them for a few months till my transmission went out of my car and they try to find a way to get out of making the repair based off an state inspection I got back in December where the oil change place admitted Inputting the incorrect mileage. They used this to decline my repair. Stating it shows that my car is only been driven 15 miles since December, which is obviously incorrect since I got that state inspection over by Waco, Texas and I drove it back to Odessa Texas that alone is well over 400 miles….They said I could dispute the claim, but they just stopped answering my phone calls and the last time I did get a hold of someone she put me on hold for over an hour waiting for me to hang up and when I didn’t she just told me she would call me back and no one‘s ever called me back now I just get ignored. Been trying for weeks to get a hold of someone. Next stop is the Texas insurance board. They need to know about this huge scam.Show lessMadelinebomb
Battery dead
I just started with car shield they are amazing mind you I’m still not covered I had an emergency left my lights on they helped right away the text confirmation said and hr he came in 20 minutes I really don’t have nobody or family I really appreciated them can’t wait to see what life has to offer lol for the love of MustangsShow lessBoo boo Mel
First time experiencing using my car shield since I got it a month ago
So I have been hearing great reviews about car shield
So I got it . My coverage says they cover covers all non Maintance .
So after the month my ac unit went . It’s wear n tear it’s part of my coverage
So bright to mechanic last week put in a claim
And adjust came . As he’s looking at the car maid a comment to mechanic say he just put a claim in it’s only been a month coverage . So I was denied on one part the condenser . The comment alone up set me . So I disputed and adjuster still denied it . I feel like I was robbed bc of me only having coverage for month and adjuster maid a judgement call on me only having a month in of coverage .
They also told the mechanic t see my service history which was only a oil change from last time I went there . So I feel like I was picked on bc of only having the coverage for a month .
So now I have pay a lot $ bc the adjuster did not want to cover the entire parts and for condenser to have damage that was denied I would have to have front end damage on my truck which I do not have any damageShow lesspjsyankees
READ THE CONTRACT
First thing to know, CarShield has takin care of me with positive results. You can’t just go and put a junk car on contract and hope it will fix previous problems. Read it !! If you have a decent vehicle that has had all required maintenance, then this is great.!! What this says is if you can keep up with your maintenance schedule, this shows a determined individual that is being totally responsible for your vehicle to get the best life as possible.!! You see, I can’t run out and buy another vehicle so I take care of my car and it takes care of me.!! P. S I have a 2011 Chevrolet Impala LT. 105,000 miles on it, and looks great still. Morel of the story take care of your vehicle. Keep the maintenance in line. THANKS CARSHIELD !!! 🇺🇸= 🌎 - ☮️Show lessBaker714
Trying to be a customer again
I called Car Shield on third of April. I was expecting them when they said I have 28 days to be registered. I have the app the app keeps saying to update go to the App Store to update it. It doesn’t say update on the App Store shows that I am not covered and I paid $100, so I don’t know why it takes so long to become covered and it takes seconds to take my money off my card……Show lessyou’ll mistake
I
I recently had a problem with transmission on my Toyota Sienna. I brought the car to transmission shop and they made a claim to Car Shield. Within 2 weeks my Toyota was with the new or rebuilt transmission. CarShield paid the claim in full. I was skeptical before but they stood by their word. Maybe people have trouble getting a claim paid not in my case. Thank you CarShieldShow lessariel taskin
Terrible! Delayed Response for More Money!!!
I had this extended warranty for my 2007 Jeep Cherokee starting November 2021 to May 2022. When the engine gave out, the auto shop called American Auto Shield with CarShield under the power train package & heard nothing back for about 2-3 months. I called & did not get passed customer service rep. When I asked to speak to the adjuster, I was told the adjuster only speaks to the auto shop. The auto shop called numerous times & could not reach the adjuster. Two adjusters had to visit the car in the shop with no word back for weeks about if the vehicle was covered. After a few months paying around $200 monthly, they decided they would not cover the engine cost over a ridiculous reason for the engine giving out; all because of some dirt. The adjuster reportedly left notes for the customer rep, but I was never reached out to. Only that the photos sent by the auto shop were unclear; not the photos were blurry or it needs more lighting just it’s unclear. It felt like after everything was provided to them, they were trying to find any reason not to cover the expenses for you.
- Lack of proper communication & documentation of client notes in their recorded phone calls for training and quality assurances.
- DO NOT fall for!! Spend your money elsewhere!!Show lessFormer Chstomer
I was wrong to be nervous
I initially was nervous about this company as the reviews were not great. In the end, it took one day for customer service to work with my mechanic and get the approval for the issues I was having. I was back on the road in no time and Car Shield saved me good money on my repairs. Couldn’t have asked for better service. Thank you CarShield.Show lesslaw do99
