Fantastic Customer Service
I was out of town for quite some time and my Fff package was stolen. I mostly blame fedex for this as they did not utilize the locker system our apt complex has. I initiated a chat with Fff nearly two weeks after the initial delivery of the package explaining what happened and they not only replaced my box but gave me new options as the ones I originally chose were no longer available. They did not have to go out of their way as a stolen package is not their problem but their quick attentiveness and willingness to remedy the situation has me, as a person with a background in customer service, above and beyond satisfied and loyal. 10/10 will be upgrading and recommending. 🩷💜
Show less
Wild disappointment
Admittedly the app runs well and is easy to navigate. I am writing this review to urge people to do some research on the company before parting with your hard earned dollars based on accusations and certain proofs coming to light about the company and it’s founders. To say I am wildly disappointed is an understatement. No matter how you view the world today, having an ad campaign that is based on an antisemitic comment posted by Elon musk is unforgivable. I will not be coming back. I hope many others won’t either.
Show less
Not great
You take a quiz and they are supposed to curate for you, but you often get stuff that you cannot use and I received two products I was allergic too and one that broke a few months after I had it. I did get some gpcretppThey also mention that you might get stuff that is expired. So these are not high quality products. There are too many hair products, I mean how am I supposed to use so many hair masks! There are lots of geek junk and products that are just plain fails. The cactus, it’s a beverage container that is a plastic cactus, fine if you are a pre-teen not so much for adults. This was a product offering from a few years back and reddit folks still bring it up as a fail. Last year they had a skin care product that was exposed to too much heat before shipping leaving it in an ugly condition and FFF did not jump to help customers until complaints were so numerous they had to backtrack. Today the app isn’t even working! It has been down for hours.
Show less
Response from developer
Hi there! We apologize for any inconvenience you may have experienced. Please send us an email at appreviews@fabfitfun.com so we can look into this further!
App will not load after opening
Response to developer 5/3/34:
I do currently have the latest update running on the app. It still does not load.
I have an iPhone 12 Pro Max, am running the latest iOS update 16.4.1, have restarted my phone several times as well as deleted the FFF app and redownloaded, but the app still will not open and load. I know add ons just opened for the summer box so there are probably more people accessing the app, but this has been happening for the last 10-14 days at least. I’ve also tried to open the app on my iPad and that also doesn’t work. They just load forever with a white screen. Not sure if this is happening for anyone else or if the developer can give me an idea of what to try next?? Thanks! Diann
I do currently have the latest update running on the app. It still does not load.
I have an iPhone 12 Pro Max, am running the latest iOS update 16.4.1, have restarted my phone several times as well as deleted the FFF app and redownloaded, but the app still will not open and load. I know add ons just opened for the summer box so there are probably more people accessing the app, but this has been happening for the last 10-14 days at least. I’ve also tried to open the app on my iPad and that also doesn’t work. They just load forever with a white screen. Not sure if this is happening for anyone else or if the developer can give me an idea of what to try next?? Thanks! Diann
Show less
Response from developer
Hi there! We apologize for your bad experience. Could you please update the app again to the latest version? We have added fixes to issues within the app during the latest update. We hope this helps!
Frustrated
I have had a Fab Fit Fun box subscription for multiple YEARS, I was excited to see the coach watch band as an option on my last box, only to not have it in the box upon arrival. When I reached out to customer service it feels like I am not believed? He offers a $15 credit if I buy during add on sale, when I explain that is not the equivalent of an $85 coach Apple Watch he just stops responding and now won’t answer my messages. I am beyond frustrated that after years (atleast 8!) as a loyal customer the first time I have an issue and they’re not willing to send me the product, or equivalent of. I will be telling everyone I know to stay away if this is not corrected and leave reviews everywhere I can. It’s just not right after the amount of $$ I spend year after year - they do NOT Take care of loyal customers!!!
** updated- response to my review says contact customer service - that’s what my entire review is about is my experience when I tried to do that.
** updated- response to my review says contact customer service - that’s what my entire review is about is my experience when I tried to do that.
Show less
Response from developer
Hi Laurel! We are sorry to hear about your experience. We'd love to look into this for you. Please send us an email at customercare@fabfitfun.com so we can assist!
Not so fab or fun
I think I missed the boat not joining before they got popular, because I have never received a box like mentioned in the rave reviews. I can count on one hand the number of things I have kept out of 6 boxes. If I could upload pictures to the review I’d show you the box full of face wash and skin care-many duplicates. This month’s box included designer icy hot. There’s a reason there’s a ton of resellers.
I also hate that I was forced to download the app in order to rate my box. I have plenty of space on my phone so I could get the app even though I didn’t want to, but what about the people that don’t? Are they just out of luck and lose the ability to leave reviews? Or are they expected to delete other things to make room because yours should take priority over other apps?
I also hate that I was forced to download the app in order to rate my box. I have plenty of space on my phone so I could get the app even though I didn’t want to, but what about the people that don’t? Are they just out of luck and lose the ability to leave reviews? Or are they expected to delete other things to make room because yours should take priority over other apps?
Show less
Fun
I just received my first box, I ordered the fall box right at the deadline, so there were not that many choices, the items I received were nice, the Shaw I will be regifting because it is just not my thing, but nice, Looking forward to the next box, not sure when you can start picking the items yet though, it’s always fun to find a package waiting for you at your front door!
Show less
Great deals, but always glitchy
I love this concept & always find great products with my subscription, but the app is constantly glitchy- especially when it comes to “high alerts” on purchasing limited items or adding/shopping items. I don’t believe I’ve ever been able to get the app to open through an alert/notification.
Awful
I had Covid so I missed being able to customize my box. I tried cancelling it once I found out I couldn’t customize it but I wasn’t able to. This is my third box and it’s absolute trash. Clearly I got all leftovers. And in my trash box I got my THIRD (yes third) stupid useless tiny dry brush, clearly they have them leftover from summer and keep putting them in boxes...even if they’ve already given you too. They clearly don’t listen to you when you tell them what you like. I highly doubt the crap in this box is worth the price of the box. Definitely won’t be ordering another box. I gave them enough chances.
Show less
This is the second time
I got my very first box which was this last summer box and then when it came time to review it all the review part wouldn’t work it would go into it I would give my stars and then a few seconds later it would kick me out eventually they did an update ok good update worked I got to review my box .. roll around to the winter box which let me tell u I’m FURIOUS to begin with because I thought this was a buy one time thing considering u have the option to buy one box or pay for four boxes upfront but nope they recharged my card for the winter box and it showed up at my door I hadn’t received an email stating to pick out my items or anything so I was angry payed 50 whatever for a box and didn’t get to choose a single thing because I had no idea I was being charged for another box on top of that I went to make my review and what do you know… the same thing as last time ! Can’t make the review it keeps kicking me out!! This app just isn’t it and they should really not be a every few months subscription they should be upfront and say it will charge every few months instead of it being lead to believe it’s a one time purchase🙄🙄🙄 there are many things that need to be worked on here.
Show less
Response from developer
Hi there! We are sorry to hear about your experience! Have you tried deleting and re-installing the app? This should help! If you are still experiencing any issues, please send us an email at vip@fabfitfun.com so we can help you!
