Leave a Review Keycafe
This is a good service to have. User interface needs a lot of work.
The interface needs A LOT of work. Quite confusing how to actually set up your key and find a location but once you get past all that, the service works. They give you your first two key drop offs free and the call center is 24/7. Make sure the location you drop off your key is going to be open at the time you plan on picking them up. A 24 hour location (like 7-11) is your safest bet if you think delays are possible. Overall satisfied with the service.Show lessMakeye
Read Privacy Terms!
This app has pretty much zero limits on what they collect and how they use it. I am supposed to trust that I can limit information sharing AFTER I provide it, but it also GATHERS DATA FROM YOUR PHONE WHEN YOU USE IT. No thanks, I stopped signing up after reading the terms. Hope I can get my AiBnB key another way.Show lessDeanokay
Stuck at loading screen
Does not loadKerstboom
Screwed us over twice; doesn’t work
App barely loads, hard to use, the pick up and drop off service haven’t worked for us TWICE, leaving us with huge headaches while we’re out of town. This company needs to go out of business. Unreliable service in an area with no room for that.SuperWTF
That’s a lot of steps for a one-time key access
Let’s be clear, to access a key box one-time, you need to:
1) download an app
2) put in your email
3) come up with a password
4) put in your phone number
5) type in a 2fa code as it’s not optional
6) copy paste an access code from email
This is the equivalent of taking off your pants just to fart. I can’t think of any reason to do this unless my personal information is part of their business model.Show lesssonggao.
Moronic useless app
Nothing like walking around in -35 degree weather trying to find a key. The app is completely useless and of no help whatsoever in helping me find the location. But darn I’m glad to be walking around in minus 35 degrees with the windchill just so that I can use a cool app!!
Next AirBNB that tells me I need to use this app gets cancelledShow lessJ195387753
Privacy be damned
Using this app requires your email and phone number.
There’s a verification process and it’s impossible to use the app without giving away a measure of privacy.Bo Wild
Underdeveloped
Forced to download for Airbnb rental. Although the app showed the location was accessible 24/7, it was accessible only when the business it was in was actually open. Couldn’t drop the keys off on the way to the airport, had to take with me and mail to owner. The technology for the app is minimal; if they can’t provide correct information, why bother!Show lesstrifam3
Guests need to download the app just to see the PIN
It's ridiculous that you require your guests to download the app in order to see the PIN code instead of simply mentioning it in that email you send them with download instructions. The number of times I had guests from abroad without internet access not able to pick the key up is outrageous to the point you can't trust the service while you're away. So what's the point of paying for it at all?!Show lesscromki
Feel sorry if you have to use this app
If you’re like me and we’re forced to download this app because your Airbnb host I am deeply sorry for the inconveniences you’re about to experience.
I still haven’t gotten to the homepage of the app and it’s been 5 minutes of verification codes and personal information. I didn’t realize all this was needed to pick up a key.
Excited to get this off my phone as soon as I’m done with it. Good luck!Show lessMelissa A Vitale
